Customer Support Supervisor
Resume:
Heather Adamson
Millbury, Ohio 43447
************@*****.***
SKILLS
Highly motivated, team oriented, very creative, ability to maintain an excellent yet professional relationship with parents, able to multitask, ability to encourage children to expand their knowledge, good organizational and interpersonal skills.
EXPERIENCE
Harte Hanks- HBO MAX Customer Support Supervisor
JULY 2022 - PRESENT
● Monitoring employee productivity and providing constructive feedback and coaching
●Setting goals for performance and deadlines in ways that comply with company's plans and vision
●Organizing workflow and ensuring that employees understand their duties or delegated tasks
●Able to multitask to provide resolutions in a timely manner
Harte Hanks- HBO MAX Customer Support
MAY 2022 - JULY 2022
●Provide customer support on phone calls through technical difficulties
●Troubleshoot customer’s issues using provided tools
●Able to multitask to provide resolutions in a timely manner
People Share (Harte Hanks Assignment)- Customer Support
DECEMBER 2021 - MAY 2022
●Provide customer support on phone calls through technical difficulties
●Troubleshoot customer’s issues using provided tools
●Able to multitask to provide resolutions in a timely manner
Nourish Early Learning, Oregon, Ohio- Infant Lead Teacher
JANUARY 2019- NOVEMBER 2021
●Responsibility to maintain a safe, healthy and fun learning environment for young children.
●Guiding children to learn different tasks such as walking.
●Writing newsletters and lesson plans each month.
●Maintaining a clean environment.
●Serving snacks and meals.
●Supervising infants with a 5/1 ratio.
●Promoting cognitive, physical and emotional development.
Rose Hill Manor Day School, Beacon, NY - Infant Lead Teacher
SEPTEMBER 2013- NOVEMBER 2018
●Guiding children to learn different tasks such as walking.
●Providing safety to children and watching them every time.
●Encouraging children to try new things.
●Encouraging sensory play.
●Supervising infants with a 4/1 ratio.
●Promoting cognitive, physical and emotional development
The Resource Training Center, Beacon, NY - Filer
SEPTEMBER 2011- AUGUST 2012
●Filing confidential paperwork into filing cabinets.
●Computer work such as checking homework as complete.
EDUCATION
CDA Course
Beacon City School District, Beacon, NY - Diploma
SEPTEMBER 2001 - JUNE 2014
AWARDS
In high school, senior year I made High Honor Roll. In 6th and 7th grade I made Honor Roll.
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