Customer Service Pharmaceutical Sales

Marissa Lilly Hickman

407-***-**** ************@*****.***

Windermere, FL 34786

PROFILE

A determined resourceful hard-worker with exceptional customer service skills. Winning combination of personality and the ability to create buyer satisfaction with customers and guests. With experience in special projects and events working in marketing, advertisement, and presentation skills my abilities forever grow with passion to find the most effective method reaching positive results. Enormous energy and a gift of persuasiveness and diligence is very effective and useful in situations dealing with public.

AREAS OF COMPETENCY

● Customer Acquisition/Excellent Customer Service Skills

● Consultative Sales Referral/ Resulting in Repeat Business

● Public Speaking Complaint Handling

● Power Point Presentation, POS System

SUMMARY OF EXPERIENCE

●Handle the setup, service and daily operations of floor serving an international clientele, tourists and business travelers. Enter orders promptly into POS system; expedite with accuracy; conduct routine maintenance check; and perform heavy cash handling and reconciliation functions.

● Consistently achieve highest sales avegerage per night, out of 30+ servers, by up-selling orders and suggesting add-ons/extras.

● Ability to multitask, handle crowds and parties up to 80 people, resolve

customer issues, and excel within a demanding high-volume environment.

● Recognized for ability to quickly establish rapport with customers and build clientele.

● Earned consistent commendation for (average of 100 guests per shift) regularly singled out on guest survey for “going above and beyond expectations” and “providing

Outstanding service and attention to guests.”

● Organized and carried out several catering services for pharmaceutical sales representatives, hospitals, and doctors’ offices. Organized catered events with companies such as Dr.Phillips Center for the Performing Arts, Tasting Room, Burberry, Tiffany Co., Isole Villas, and Full Sail.

● Interacting and Successfully Selling by conducting hands-on demonstrations of products to customers.

WORK EXPERIENCE

Elite Catering and Events - Gotha, Florida

2017- current Caterer

Uno Chicago Grill - Orlando, Florida

2013- 2017 Server

Taurus Construction, LLC - Orlando, Florida

2013- Current Administration Assistant

Blood Hound Brew - Orlando, Florida

2012 Server

GeneWize Life Sciences - Orlando, Florida

2012 Internship

Press 101 - Orlando, Florida

2010-2011 Server

EDUCATION

Mid Florida Technical College – Orlando, Florida

Dr. Phillips High School – Orlando, Florida

“Always smile because you may never know who’s watching”

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