Medical Assistant Customer Service

Summary

Skills

Experience

Laurie Friesen

www.linkedin.com/in/lauriefriesen

Cell: 707-***-****

*************@*****.***

A focused self-motivated Administrative Professional with extensive experience in Medical Office Operations, knowledgeable in medical terminolgy . Committed and motivated with exceptional customer service care and decision making skills. Possessing a Strong work ethic, with a professional demeanor, great initiative and adaptability. Responsible and charismatic with a disciplined approach, looking for a new position with a terrific organization.

MS Office/Excel/Word

Multi-line phone systems

Appointment Scheduling

Strong Interpersonal Skill

Reliable /Self-Disciplined

Multitasking and Prioritizing

Meticulous attention to detail

Organization and Efficiency

UBER April 2017

Professional Driver

San Francisco, CA

Ability to provide luggage and cargo assistance to passengers High ability to read maps and follow oral and written directions in English High knowledge of local area to provide to passengers Excellent interpersonal and customer service skills Reliable and knowledgeable Professional Driver

Able to take passengers quickly and safely to any city location. Kind and patient with every passenger.

FedEx Ground November 2013 to June 2017

Operations Administrator

Newark, CA

Approached incoming customers professionally, provided friendly, knowledgeable assistance. Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets, answering phones, and transfer calls. Fielded requests for information via phone and in-person requests. Promoted a welcoming environment while managing the receptionist area. Handled the complaints and concerns of customers.

Kaiser Permanente August 2001 to September 2006

Medical Assistant

Fremont, CA

Interviewed patients to obtain medical information and measure their vital signs, weight and height. Scheduled appointments by telephone or in person. Received and relayed messages to Physician and Patient. Called in prescription refills for patients.

Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or Education and Training

Externship

low-level stock.

Maintained office files, both electronically and through hard copies. Ensured patient confidentiality by making sure health information was secured. Met incoming customers with a professional approach and provided friendly, knowledgeable assistance. Mission Valley ROC/P 2000-2001

Certificate: Medical Assisting

Fremont, CA

[4.0] GPA/Ranked in Top 10 of class

Perfect Attendance

Kaiser Permanente Clinical and Medical Offices.

Internal Medicine June 2001 to July 2001

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