Customer Service Data Entry
Resume:
Ke’Shawna Mitchell
Being Successful and delivering Great Work
Louisville, KY 40216
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I am very dedicated to my job & work ethic . I am able to work in any kind of work environment, I am great while working in teams and also if I am required to work alone . I am very good to get along with ! I love to assure that I am following all work guild lines so that My job is done in a great timely manner & also I deliver accurate work . I am great with customer service and very dependable and reliable . I make it my best effort to be very successful and professional when performing my Job . I love to assure I am giving top tier performance in order to deliver the work criteria needed in my position at any work place in order to satisfy customers and or colleagues . Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Lead
Walgreens - Louisville, KY
December 2021 to January 2022
I was hired to Walgreens as a shift manager . In the shift manger role I worked with direct customer service as lead store manager for opening days of nights . It was my job to make sure all hands were on deck . Even if it was making sure customers phone calls were answered in a timely manner before reaching cooperate desk ! I worked all areas as a pharmacy technician and running insurance and billing in pharmacy as needed, a cashier & also stock merchandise when truck orders are delivered. As closing manager I counted safe & all drawers at the beginning & end of each shift and making sure all paperwork is accurately entered into system .
Pharmacy Technician
RxCrossRoads/McKesson - Louisville, KY
May 2014 to August 2020
Rx Crossroads through McKesson is a mail order pharmacy. My role in the job was Filling up to 500 prescriptions per day . Making sure all medications are filled correctly before transferring them over to the pharmacist to check . After patient prescriptions are filled & checked by pharmacist they are sent to the like where they are packed out and sent through Fed Ex & or UPS to be delivered to patients front door or to the place of business that would be a doctors office or clinic . Customer services representative, is also a job role . Customers reps take incoming calls and also make out going calls to patients when there is a issue that patient has with they’re medication or insurance company . Cashier/Customer Service
Thornton’s - Louisville, KY
February 2015 to June 2019
Being a cashier, cooking & also cleaning in store . I would also float to other locations when needed in order to fill staff needs . Giving great customer service experience. Pharmacy Technician
CVS Pharmacy Technician for CVS Pharmacy - Louisville, KY August 2014 to October 2018
I worked as pharmacy technician and also as a customer services representative. I worked full time days to full medication for patients in retail and also worked as a cashier . While filling medications I had to assure that all patient prescriptions had correct count patient information and most importantly that patients medication is covered through insurance or if it has to be payed out of pockets . While working with patients health information it is very important that patients health records are protected and are private .
CNA - Certified Nursing Assistant
Bingham Gardens Louisville Ky - Louisville, KY
January 2016 to October 2016
Cna health care worker direct patient care, Assistant patient with any health care needs, bathing, feedings & also medications .
Environmental Services / Office Assistant
University of Louisville Hospital - Louisville, KY January 2012 to February 2014
In the University of Louisville Hospital environmental services, I worked with direct patient care . Assuring that while patients are at the facility they are getting the housekeeping services they are in need of . Making sure the hospital and other areas including patient rooms are being cleaning and are comfortable during patient stay . While working in the office for Evs, I assisted with payroll needs and also paperwork . I also made sure housekeepers had all supplying they needed and Assigned to the correct floors and they are giving proper services needed .HIPPA is a major practice while working in Health care ! Assure that all patient information is being protected for privacy purposes . Crew Trainer
McDonald's - Louisville, KY
February 2009 to January 2012
Customer service, Cashier, cooking & cleaning
Education
High school diploma in Social work
Waggener Traditional High School - Louisville, KY
May 2008 to Present
Some College in Social Work
Jefferson Community and Technical College - Louisville, KY January 2018 to May 2020
Skills
• Typing (10+ years)
• Pharmacy Technician Experience (9 years)
• Insurance Verification (6 years)
• Compounding Medications (10+ years)
• Medical Billing (2 years)
• Medical Terminology
• Medical Office Experience (3 years)
• EMR Systems
• Hospital Experience (7 years)
• Medical Records (5 years)
• Medical Coding
• Medical Scheduling (7 years)
• Order Entry (5 years)
• Computer literacy (10+ years)
• ICD-10
• Patient care (10+ years)
• Medical receptionist (5 years)
• HIPAA (10+ years)
• Basic math (10+ years)
• Microsoft Office (10+ years)
• Phone Etiquette (10+ years)
• Data Entry (10+ years)
• Epic
• ICD Coding (2 years)
• ICD-9 (2 years)
• Experience Administering Injections
• Laboratory Experience (5 years)
• CPT Coding (3 years)
• Triage (6 years)
• Cerner
• QuickBooks
• Microsoft PowerpointCPT Coding
• Environmental Services (8 years)
• Anatomy Knowledge (5 years)
• Caregiving
• English
Languages
• English - Expert
Certifications and Licenses
PTCB Certification
Pharmacy Technician Certification
CPR Certification
CNA
Pharmacy Technician License
Pharmacy Intern License
State Tested Nursing Assistant
Additional Information
Pharmacy Technician
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