Customer Service Representative
Resume:
Jay D Stewart
Catoosa, Oklahoma 74015
Cell: 918-***-****
E-mail: *******@*****.***
OBJECTIVE
Energetic Operations Manager with Master Teacher professional training to
assist in training, people development and empowering employees in skill
assessment to enhance performance objectives and strengthen your organizational educational goals.
Seasoned manager in job development, training, inventory and real time analysis
for project utilization and loss prevention. Extensive work in retail merchandising,
ordering, sales and customer service training and implementation.
Employment Consultant, Program Manger -(09/01/2016 – Present) Sassin & Associates, 2215 E. 21h st, Tulsa, OK 74014 - Operational Manager for NE OK territories. Work as private contractor, certified by State of Ok Vocational Rehabilitation Dept to provide Jobcoach training-teaching to clients and Business Development to create, maintain and facilitate coordination for clients with barriers and disabilities to employment.
Front Desk Reception, Concierge, Driver (09/2015 - 08/2016) Senior Star at
Woodland Terrace, Tulsa, Ok. Answered and transferred phone calls to residents,
and service departments, dining and housekeeping and maintenance, kept daily
logs of interaction and incidents. Provided risk management information to
Corporate. Drove residents to professional appointments and social gatherings.
Provided extraordinary customer service to residents, and families in independent
living apartments. Provided security and maintenance duties on overnight shifts at
living facility.
Habilitation Training Specialist (5/2010 - 09/2015) Eton Home Health, Phoenix
Residential & Association of Direct Care Trainers, BA, Sand Springs and Tulsa, OK.
Supported the IP’s for provider agencies for the direct care of adults with
developmental and intellectual and emotional disabilities. Modeled and taught
Speech and Physical modalities interacting with staff and families in behavioral
counseling and written Individual Plans for DHS monitoring monthly reporting and
goal setting.
Master Teacher (11/2007 - 4/2010) ETL Institute, Tulsa, OK.
Teacher assisting adults with developmental disabilities to work, play and live in
society to learn basic skill sets for increased quality of life in home and work
settings. Teaching coping skills, recreational and educational skills; teaching and
training with staff to assist in effective and therapeutic methods. Working with team
member agencies responsible for oversight of living and working conditions.
Developed goals and outcomes necessary for self reliance and independence.
Prepared data and monthly reports to State agency toward effectiveness and and
one-on-one in the home job training-teaching objectives.
Program Manager (12/2006 - 04/2008) Home of Hope Provider Agency,
Claremore, OK.
Total operational support for Adults with Developmental Disabilities in Assisted
Living Homes in Rogers County. Daily staffed and monitored budgets; payroll,
billing, procurement, documentation to DHS for monthly reports. Advocating for
adults, teaching and mentoring daily living skills and oversaw all medical
appointments for individuals to clinics.
Customer Service Representative (06/2005 - 11/2006) AT&T, Tulsa, OK.
Completed 6 month Temporary Assignment through Dallas Agency Processed mail invoices from 18 states into one monthly bill for Walmart HQ. Operated 17 different
computer programs to implement coordination of rates and discounts applicable per
region of operation.
Accounting Associate (11/2005 - 05/2006) American Staffcorp., Tulsa, OK.
Completed 6 month Temporary Assignment through Tulsa Agency. Revenue auditing
in accounting at Cherokee Nation Enterprises, Catoosa Casino. Daily auditing of
cashier bags, using Microsoft Excel to reconcile daily and monthly financials. Weekly
and monthly reports to COO.
Assistant Manager (10/2003 - 10/2005) Walgreens Corp. Tulsa, Claremore,
Owasso, OK.
Daily operation for shifts in 24-hour convenience and drive through pharmacy, set
up, hired, trained and staffed employees on site. Reduced loss prevention by daily
monitoring returns, inventory ordering and customer service.
Store Manager (11/2000 - 10/2003) Git-N-Go Convenience Stores, Tulsa, OK .
Effectively operated and maintained daily cashier and manager duties including;
loss prevention, ordering, inventory control, stocking and cleaning 24-hour gas, car
wash and convenience store. Hired, trained, and managed employees, annual
budget and bi-weekly payroll.
Masters Degree
Tulsa Campus of University of Phoenix, graduated 2001 with Masters in
Organizational Management. Focus on Human Relations and HR Initiatives in Global
Economies; Managing Change and Marketing, Money, Technology, Planning, Conflict
Resolution and Economics in the Learning Culture Environment of Organizations.
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