Customer Service Social Media

SB

SIMIRA BURLEY

************@******.*** 404-***-**** Duluth, GA 30097

Entrepreneurial Owner with 15 years of experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Adaptable to Changing Client Needs

Originality and Creativity

Problem Anticipation and Resolution

Customer Buying Trends

Customer Consultations

Digital Recordkeeping

Social Media Platforms

Social Perceptiveness

Networking Expertise

Marketing Familiarity

Business Management

Service Promotions

Appointment Booking

Word Processing

Services Marketing

Workflow Efficiency

Trend Tracking

Client Requirements

Operational Efficiency

Phone Inquiries

Administrative Duties

Accounting and Billing

Spreadsheet Tracking

Cosmetology

Listening

Problem solving

Customer Retention

Customer Facing Role

Empathy

SaaS

Google Project Management Foundation

Studying Google Digital Marketing and E-commerce

Microsoft Word

Microsoft Office

Microsoft Excel

Sales and Marketing Initiatives

Customer Service

Attention to Detail

Verbal and Written Communication

Upselling and Cross-Selling

Cold Calling

Email and Phone Etiquette

Analytical Thinking

Warm Calling

Prospect Follow-Up

Hair By Simira Nicole Duluth, Ga

Hairdresser/Hairstylist/Owner/Operator

03/2022 - Current

Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.

Identified appropriate hair solutions within the anticipated price range by determining customer needs through careful and active listening skills Assisted cosmetologists by answering phones, responding to guest inquiries, and providing information about the services during downtime Provided excellent and professional service to ensure guest satisfaction. On-site training was provided by me

Successfully led key projects that yielded financial growth All of the company's insurance renewals were completed by me, including property, workers' compensation, general liability, cargo, aviation, and K & R documents.

Summary

Skills

Experience

Promoted business on social media platforms to maximize brand identity and generate revenue.

Devised business and marketing plans and prepared monthly financial reports.

Set pricing structures according to market analytics and emerging trends. Employed and managed vendors by negotiating deliverables, cost and expected quality.

Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy. Executed performance reviews to encourage improved productivity for team members.

Managed sales presentations to promote product and brand benefits. Glamorazzi Hair Salon Lawrenceville,

GA

Cosmetologist

11/2015 - 03/2022

Made appointments more memorable for customers by including extra services like head and neck massages

Assisted receptionists by answering phones, scheduling appointments, and collecting payments

Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination

Entered sales into the register to process payments Cleaned and sanitized the massage therapy and common areas Increased salon profit by 30% through upselling hair products and providing personalized care for return visitors

Cut, washed, colored, and styled hair for clients every week Spoke with clients regarding health history, expectations, services and procedures for over customer satisfaction

Shampooed, conditioned, cut, colored, and styled hair according to individualized client specifications and product recommendations, resulting in a 50% percent increase in repeat customers Maintained clients' treatment records and designed long-term care programs for return customers

Looked at the customer's hair texture, root patterns, and facial features to determine the best styles

Introduced online booking to the salon to modernize and streamline appointments and clients concerns

Sanitized and organized the station and tools by GA State Board and Covid expectations

Attended regular trainings and workshops to keep my cosmetology license and stay current on technique and skills

Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.

Fostered clean and sanitary work environment to protect customers and staff from infection.

Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Backed up reception desk by answering phones, scheduling appointments and processing

Kept notes listing preferences and services provided to clients for quick reference.

Washed, colored, cut and styled hair for high volume of clients daily. Assisted with basic bookkeeping, filing and maintaining clients' records. Double-checked inventories and staff stocking of treatment and sale areas. Da' Ries Hair Salon Lilburn, Ga

Assistant

04/2004 - 11/2012

Greeted guests in with friendliness and professionalism. Worked closely with manager to provide effective assistance for specific aspects of business operation.

Answered incoming calls, processed requests and relayed messages to appropriate personnel.

Assisted manager in all aspects of business operations. Attended to office operations and required paperwork. Kept team efficient and on-task by maintaining well-stocked and organized supplies.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Transferred and directed phone calls, guests and mail to correct staff members.

Managed inventory, placed orders and handled payment for office supplies.

Empire Beauty School - Lawrenceville GA Lawrenceville, GA Yes in Cosmetology Education

11/2014

Completed professional development in Cosmetology and Business Marketing

Business development

Customer service

Entrepreneurship

Education and Training

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