Front Desk Customer Service

Kristie Thangbourouth

Kennesaw, GA ***** 678-***-****) e: kristiethang1@gmail

Education

Kennesaw Mountain High School Kennesaw, GA

Class of 2021

Software: Microsoft office (excel, power point, word), POS Systems, booking software Skills: Team leadership, communication skills, multitasking, customer service, & bilingual Work Experience

AKIRA CLOTHING Atlanta, GA

Lead Associate April 2021- present

• Handle all pos systems

• Close and open pos system

• Maintain store

• Monitored social media sources for business trends

• Assist management train new employees

• Service on-boarding process

• Sign up customers for rewards programs

• Unbox & organized all new inventory and shipment

• Assist with customer needs

Hand and Stone massage and facial spa Acworth, GA

Front desk receptionist March 2020 –April 2021

• Answer phone calls

• Greeting clients ensuring a welcoming feel for customers

• Book clients with company software

• log client's card on file

• Close and open pos system

• Answer emails

• Send office reports to manager

• Check in & out clients

• Sell spa memberships

Pro Nails Acworth, GA

Receptionist/nail tech December 2019- March 2020

• Answer phone calls

• Book clients using company software

• Maintained front desk and salon sections

• Manicures and pedicures

• Basic salon sanitation

• Monitored social media sources for business trends Kung Fue Tea Marietta, GA

Barista March 2018- December 2019

• Maintained supply levels in counter and customer areas to meet typical demands

• Took orders

• Maintained a clean, hygienic café

• Provided customers' needs and demands

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