Customer Service Special Education

Sonja Perry

Loganville, GA *********@*****.*** 239-***-**** www.linkedin.com/in/sonja-perry

PROFESSIONAL SUMMARY

An educator with 15+ years of educating and building relationships with at-risk youth and special education students. Transferable skills include conducting quantitative analysis and qualitative analysis, delivering presentations to leadership, and supporting decision-making. Uses excellent written and verbal communication skills to serve as a liaison to leadership and colleagues. Proficient in Google Suite and Microsoft Office. Ability to work independently and collaboratively to produce deliverables in a fast-paced culture. Seeking to leverage process improvement, strategic decision-making, and project management skills into an executive role.

SKILLS

● Project Management

● Proactive Problem-Solver

● Leadership / Coaching

● Interpreting Data

● Critical Thinker

● Presentation Skills

● Growth Mindset

● Focused / Strategic / Logistic

● Administrative Support

● Detail-Oriented / Adaptable

● Microsoft Office / Google Suite

● Customer Service

PROFESSIONAL SKILLS

Project Management

● Maintained aspects for leading multi-dimensional teams in high pressure producing deliverables on schedule and within required parameters using extensive experience in the education management industry.

● Establish project direction and road maps, informed by customer and business needs, partnering with stakeholders.

● Manage schedules and respond to shifting priorities across and within projects to maximize business impact.

● Used Microsoft Excel to develop inventory tracking spreadsheets.

● Supervised a team of 20 staff members to maintain county compliance.

● Acutely attend to details and adhere to deadlines.

● Managed yearbook operation project by planning layouts, input compilation, creating marketing strategies to attract diverse audiences, managing vendor relationships, negotiated contracts and oversaw a budget of $3,000.

● Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. TRAINING AND DEVELOPMENT

● Demonstrate the ability to assimilate new ideas, concepts, methods, and technologies.

● Dedicated and innovative team builder with a superior work ethic.

● Create plans by adapting technology and best practices that align with the scope and vision of the organization to promote schedule, budget, and task completion.

● Provide overall leadership, management, planning, and strategic direction for a staff of 10 by performing administrative tasks and working together on educational initiatives, focusing primarily on developing and delivering educational activities or functions.

● Planned and manage programs, developed student curriculum, managed specific projects, trained teachers, and performed research as required.

● Develop curriculum and train programs for colleagues on best practices and find impactful solutions to everyday problems.

DIVERSITY, EQUITY, & INCLUSION

● Develops curricula, writes lesson plans, develops a broad range of programs to meet the needs of a diverse population, and assists with developing budgets for special projects.

● Ensures staff practices respect for the opinions of others and an awareness of the value of diversity, safety, and environmental consciousness in the workplace.

● Listens and communicates effectively with diverse populations. WORK EXPERIENCE

Gwinnett County Public Schools Suwanee, GA — Team Lead Educator June 2017 - Present

Lee County School District Fort Myers, FL — Curriculum Strategist & Educator August 2002 - June 2017

Heritage Institute Fort Myers, FL— Project Director June 2006 - July 2007

EDUCATION

Hodges University Fort Myers, FL - Bachelor of Science in Business Administration Hodges University Fort Myers, FL - Associates of Science in Accounting

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