Customer Service Zone Manager
Resume:
Feb **** - Current
Nov **** - Feb 2016
Titania Smith
Professional Summary
Area Manager with more than 10 years of experience leading front-line employees in meeting daily production requirements. Maintain discipline, teamwork, and safety to achieve goals. Take charge, offer opinions to senior management, and strive for continuous process improvement. Apply knowledge of raw materials, production operations, cost reduction, and quality assurance. Skills
Recruitment and hiring Team development
Quality assurance Performance management
Control inventory Customer relations
Attention to detail Verbal communication
Experience
Area Manager
Wal-mart Distrubution Center - Laurens, SC
Promoted a culture of safety by educating workers on safety compliance requirements and by performing spot checks to ensure compliance.
Communicated with and motivated employees to drive productivity. Promoted culture of safety by educating workers on safety compliance requirements and by performing spot checks to maintain compliance.
Ensured that the equipment required for production was maintained and operating optimally.
Logged production activities and incidents in daily reports for senior leaders. Zone Manager
Walmart Super Center - Anderson, SC
Reviewed activities regularly to identify opportunities for improvement. Ordered, organized, and rotated supplies.
Taught new employees important procedures such as keeping the stock rooms organized and the sales floors full and zoned.
Kept inventory levels optimized and supplies organized for forecasted demands. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Determined team targets and implemented plans to achieve goals at individual and group level.
Managed communications between team members, customers and vendors to keep operations efficient and successful.
Zone Manager
Walmart Supercenter - Anderson, SC
1504 CATFISH COVE RD, WATERLOO, SC 29384
*****.*******@*****.***
Nov 1998 - Feb 2016
Jun 1991
Set schedules and assigned work to effectively handle different demand levels. Checked into customer complaints and resolved problems to maximize satisfaction and loyalty.
Helped managers improve area operations by sharing customer feedback and contributing new ideas.
Ordered, organized, and rotated supplies.
Determined team targets and implemented plans to achieve goals at individual and group level.
Met targets consistently by working hard and with strong attention to detail. Reviewed activities regularly to identify opportunities for improvement. Kept inventory levels optimized and supplies organized for forecasted demands. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Department Manager
Wal-Mart Super Center - Anderson, SC
Coordinated and supervised activities of team members to consistently meet customers' needs.
Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
Recommended and implemented procedural changes to enhance services rendered to customers.
Resolved problems, provided open communication, and recommended discipline and terminations.
Supported back office procedures, including hiring and employment processes. Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Maintained an onsite presence to ensure the operations team met all company operational standards.
Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
Education
High School Diploma : General
Cresent High School - Iva, SC
GPA 3.40
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