Service Representative Senior Administrator
Resume:
SAMUEL R. GONZALEZ
*** ******* ****** 203-***-****
Stratford, CT 06614 Email: *********@*****.***
PROFILE
Highly skilled and dedicated professional with experience in multiple accounting-related functions including accounts receivable, credit analysis, finance/treasury analysis and collections, combined with excellent computer software skills. COMPETENCIES
• Strategic Planning • Goal Setting/Performance Metrics
• Process Improvements • Data Collection & Analysis
• Risk Mitigation • Client Account Management
• Cash Applications • Cross-Functional Communication
• Report Generation • Continuous Quality Improvement WORK EXPERIENCE
EAGLE LEASING, Orange, CT 8/20 - 05/21
Accounts Receivable Representative
• Reported to the Chief Financial Officer and Comptroller.
• Responsible for billing and cash application activities for contracts covering multiple lines of revenue.
• Used data collection, analysis and trending to take a proactive versus reactive response to risks and opportunities.
• Collaborated with the Credit and Collections personnel to update and clear account balances CORSERVA, Trumbull, CT 3/13 – 4/20
MANAGER, Accounts Receivable
• Reported to the Chief Financial Officer and Comptroller.
• Served as the account receivable liaison to the financial management personnel and vendor teams.
• Responsible for billing, collections and cash application activities for contracts covering multiple lines of revenue.
• Processed and posted high volume ACH, wire transfers and invoices for vendor accounts.
• Prepared the corporate reconciliation and receivable reports.
• Used data collection, analysis and trending to take a proactive versus reactive response to risks and opportunities.
• Focused on positive cash flow and reduced aged accounts receivable.
• Streamlined workflows and processes.
• Partnered with senior management on initiatives to reduce outstanding balances.
• Served as a catalyst for positive change and new ideas. ROBERT HALF PROFESSIONAL STAFFING, Stratford, CT 6/08 – 2/13 Long-Term Consulting Assignments
CREDIT ANALYST, PerkinElmer 2/11 – 2/13
• Served as a liaison between engineering, customer service and evaluated customers’ credit accounts.
• Utilized the SAP system to create client accounts, established credit lines and applied cash receipts to accounts, money transfers, amending client information, etc.
• Produced monthly accounts receivable reports, prepared and reconciled credit sheet analysis reports.
• Produced invoices, credit memos and reconciled customer accounts.
• Used analytics to reduce risk factors.
• Focused on detail, accuracy and data integrity.
• Balanced risk mitigation with business and revenue growth objectives. CREDIT ANALYSIS, Covidien 10/10 – 1/11
• Resolved outstanding collection issues through customer contact, account analysis and reconciliation.
• Produced monthly accounts receivable reports.
• Utilized the SAP system to create client accounts, established credit lines, applied cash receipts to accounts, money transfers, amended client information, etc.
• Streamlined and re-engineered the data collection and analysis process.
• Compared performance versus goals to serve as a baseline for continuous improvement. SAMUEL R. GONZALEZ Page 2
Resumé (Continued)
WORK EXPERIENCE (Continued)
FINANCE & TREASURY SERVICE ANALYSIS, Sikorsky 11/09 – 9/10
• Resolved outstanding collection issues through customer contact.
• Reconciled the ATB and SAP account balances.
• Produced monthly accounts receivable reports.
• Off-set payments and credits towards outstanding invoices.
• Focused efforts on high dollar aged accounts receivable and positive cash flow.
• Retained positive client relationships, while facilitating collection initiatives. CREDIT & COLLECTIONS ANALYSIS, Richemont 6/08 – 10/09
• Managed the client account for the brand Chloe.
• Responsible for the investigation and resolution of payment discrepancies and invoice disputes.
• Resolved outstanding collection issues through customer contact, account analysis and reconciliations.
• Supplied account status reports to the Vice President of Chloe.
• Utilized the SAP system to create client accounts, established credit lines and applied cash receipts to accounts, money transfers, amending client information, etc.
• Researched and investigated credit history of domestic and international clients using Tarnell, Dunn & Bradstreet and e-credit online.
MUEHLSTEIN, Norwalk, CT 5/07 – 6/08
SENIOR ADMINISTRATOR, Accounts Receivable
• Developed Accounts Receivable Operations Manual.
• Resolved outstanding collection issues through customer contact, account analysis and reconciliation.
• Supplied financial information to assist in resolving credit issues in various departments (i.e. logistics, international and domestic credit departments, Regional Managers and Field Representatives).
• Researched and investigated credit history of domestic and international clients using Tarnell, Dunn & Bradstreet and e-credit online.
• Utilized the AS 400 system to create client accounts, applied cash receipts to accounts, money transfers, amending client information, etc.
• Acted as liaison between external Auditors and the accounts receivable and credit departments.
• Facilitated cross-functional communication.
• Built consensus and support for shared goals among all relevant stakeholders.
• Identified and capitalized on opportunities for positive change and performance improvement.
• Produced monthly accounts receivable reports for senior management.
• Applied ability to speak and translate Spanish language through daily interaction with South American clients and business associates.
BARTLETT TREE EXPERTS, Stamford, CT 8/00 – 5/07
SERVICE REPRESENTATIVE, Customer Accounts
• Assisted with financial crediting and transfers of customer accounts.
• Responsible for the investigation and resolution of payment discrepancies and invoice disputes.
• Resolved outstanding collection issues through customer contact, account analysis and reconciliation. MILITARY
ARMY RESERVE - PRIVATE FIRST CLASS
EDUCATION
FLORIDA STATE UNIVERSITY
Bachelor of Science in CRIMINOLOGY
COMPUTER SKILLS
Microsoft Office (Word, Excel and Outlook); Great Plains; SAP; AS 400; Consumer Activity Tracking System; Case Research/Analysis (CATS)
LANGUAGE SKILLS
Fluent Spanish
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