Product Manager Senior

magdalena ramshaw Technology Product Strategy

******.*******@*****.*** linkedin.com/in/maggieramshaw 407-***-**** Orlando, Florida

Experienced, award-winning Product Strategy Professional, driving complex IT system product strategy including Portals, Digital Payments, Identity Management, Reporting, Mobile, Messaging, Self-Service and Risk Management. Product Strategy, and complete Life Cycle Management, Technology Change M, Automation and Brand Management. Drive product strategy, Go To Market direction, excellent customer satisfaction, customer success, engagement, and retention to drive efficiency and market gains across products and services. Focused on innovation, best-in-class UX/CX, efficiency, and elegant interfaces. Lead cross-functional teams to deliver market and firm objectives.

Data Analytics

Authentication & Authorization

eDelivery

Asset Movement

Digital Authorizations

Complete Life Cycle Mgmt.

Messaging and Alerts

Portfolio Performance

Go To Market Strategy

Workflow Technology

Mobile Applications

Agile Methodology

Experience & Notable Contributions

ELAVON – U.S. BANK Atlanta, Georgia (Fully Remote) 2021 to Present

Group Product Manager – portals

Group Manager for the Portals Product Management Team for a wholly owned subsidiary of U.S. Bank, one of the largest global payments processors

Digital Strategy for Payments Insider, payments reporting portal, integration to global payments systems, payments gateways and reconciliation systems

Digital transformation including DIY (Do It Yourself) services, cloud integration and analytics

A11Y Compliance, Multi-Lingual Support and Localization

Voice of the customer roadmap strategy, CX/UX market research and analysis, client satisfaction metrics and CX Center of Excellence, Including Client Interviews and Focus Groups

Complete Life Cycle Management, including systems retirement and client migration planning

Customer Identity Management implementation across diverse systems and cross-platform entitlement management

Product Planning, go-to-market strategic objectives, and Technology Change Management

Cross-value stream coordination for end-to-end product life cycle management

Key Accomplishments:

Build and Manage Portals Product Management Team; Mentor and Professional Direction

Digital technology direction to Shield/REACT

Retirement of legacy End of Life Systems, Replacement Strategy and Production-level support

PERSHING, LLC – BANK OF NEW YORK-MELLON Lake Mary, Florida 2012 to 2021

Vice President, Sr. Product Manager, Product Management & Technology Strategy

Own product strategy for 4 market leading digital retail and professional products including mobile, digital authorizations, brokerage site builder tool and portfolio performance systems integration

30% increased adoption rate for portfolio performance product

Address market needs in roadmap and product strategy through Voice of the Customer requirements gathering, client satisfaction metrics, market research and industry standards implementation.

Ensure appropriate risk mitigation and compliance

Represent product strategy in key client meetings and client groups.

Manage product launches to meet go-to-market strategic objectives in alignment with the greater Pershing/Bank of New York Mellon strategic direction.

Technology Change Management, Risk Management Leader

Oversee roadmap development, product planning and portfolio management, marketing, branding, and client communications to meet market requirements.

Key Accomplishments:

Celent Model Wealth Manager of the Year Award for Site Builder, 2021

Bank Insurance& Securities Association awards for Digital Authorizations and Wealth View 2018, 2019, 2020

BNY Mellon Best of Class Technology Award winner, 2015

Bank Insurance and Securities Association Innovation Award winner, 2015

Delivered new major brokerage release from concept to market 2 months ahead of schedule in 14 months.

Exceeded migration goal by 8% of Broker Dealer clients to new professional platform 2 months ahead of schedule.

FISERV, INC. Lake Mary, Florida 2009-2012

Senior Product Manager

Market requirements, competitive landscape, product positioning, sales support and internal processes for operations to achieve overall market growth objectives.

Strategic product planning using needs analysis and competitive research, product requirements; determining specifications and led cross-functional collaborative teams to bring products to market.

Regularly presented to User Groups, clients, sales teams and other stakeholders. Consistently exceeded company client satisfaction targets.

Key Accomplishments:

Streamlined the development and implementation process for the large bank market segment, for domestic and international, retail and corporate client base – mobile, online banking, alerting and electronic content management solutions.

Developed go-to-market strategic objectives and executed in the market as part of the greater Fiserv solution set.

BRIGHT HOUSE NETWORKS Orlando, Florida 2007-2009

Senior Product Manager

Executed variety of product line process such as planning, market research, strategic planning and complete end-to-end lifecycle management. Ensured strict compliance with rules and regulations.

Directly responsible for Q&A Test Team, user acceptance testing and evaluation of rating and mediation systems.

Key Accomplishments:

Launched multiple high revenue product lines; drove 31 business/enterprise customers and multiple contracts valued at over $2MM in six months for new solution sales.

Continuously improved product offering and achieved 2-year pull through revenue projections of 20-30%.

Education & Training

University of Central Florida, Orlando, Florida

Bachelor of Science: Political Science/International Relations

Concentration: Public Policy Analysis/International Relations

Minors: Soviet Area Studies, Foreign Language (Russian)

Catholic Institute of Paris (France)

Course of Study: French Language, Economics, Cultural Studies

Katolicki Uniwersytet Lubelski (Poland)

Certifications & Associations

Pragmatic Marketing Certified Professional

International Institute of Business Analysis

University of Florida Leadership Development Institute

Mentor, BNY Mellon Professional Mentoring Program

Toastmasters International

BNY Mellon Women in Technology

Big Brothers/Big Sisters at Work Mentor

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