Call Center Customer Service
Resume:
Cinthya Velez
Chicago, IL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative
Nan Mckay/Chicago Housing Authority - Chicago, IL
July 2022 to Present
Frequently attend educational seminars to improve knowledge and performance level Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Maintain customer satisfaction ratings based on explicit criteria set forth by company. Input data into the company computer to maintain client records up to date. Conversational in Spanish (able to meet all customer service requirements with Spanish speakers). Appropriately communicate with upset clients to resolve conflicts. Managing large amounts of inbound and outbound calls in a timely manner Call Center Representative
Access community health network - Chicago, IL
May 2020 to January 2022
Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Call Center Customer Service Representative
The Semrad Law Firm, LLC - Chicago, IL
June 2018 to March 2020
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Schedule and confirm appointments for clients, customers, or supervisors. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Maintain customer satisfaction ratings based on explicit criteria set forth by company. Input data into the company computer to maintain client records up to date. Conversational in Spanish (able to meet all customer service requirements with Spanish speakers). Appropriately communicate with upset clients to resolve conflicts. Operate office equipment, such as fax machines, copiers, or phone systems and Bilingual arrange for repairs when equipment malfunctions.
Receptionist/Tow Truck Dispatcher
Car One Auto Repair & More - Chicago, IL
May 2016 to April 2018
Use computers for various applications, such as database management or word processing
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Answer telephones and give information to callers, take messages, and transfer calls Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Schedule and confirm appointments for clients, customers, or supervisors. Host
Frontera Hospitality Group - Chicago, IL
June 2014 to May 2016
Greet guests and seat them at tables or in waiting areas. Provide guests with menus.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls. Take and prepare to-go orders.
Operate cash registers to accept payments for food and beverages. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Inform patrons of establishment specialties and features. Cashier/Sales
Omar Discount Store - Chicago, IL
May 2013 to May 2014
Welcome customers
Enter or scan customer purchases
Accept payments and making change
Provide a receipt and bag or wrap customer purchases Answer questions about merchandise and store policies for customers Assist customers with sign-ups for store credit or rewards cards Count cash drawer money at the open and close of each shift Stock shelves with products.
Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Education
High School Diploma
Hubbard High School - Chicago, IL
June 2011
License in Cosmetology
American Career College of Hair Design Inc - Chicago, IL Skills
• Microsoft Office (2 years)
• Customer Service
• Call Center
• Bilingual
• Problem-solving
• Team Work
• Reliability
• Hair styling
• Computer skills
Languages
• Spanish - Expert
• English - Expert
Certifications and Licenses
Driver's License
Additional Information
Bilingual (Speak,write,read Spanish)
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