Customer Service Support
Resume:
Gabriella Ribeiro
Hard Working, Positive Energy, Friendly & Eager to Learn - Focused on Customer Service Support
Porter, TX 77365
*********.****@*****.***
Dedicated and motivated high school graduate looking to apply acquired skills in customer service position. I am highly organized and team player, motivated to maintain customer satisfaction and contribute to company success. I am flexible, thoughtful customer service rep that empathizes with customers to solve problems together, with ability to establish rapport with clients and customers and eager to exceed company expectations. Reliable and driven. Intermediate Portuguese, with beginner knowledge of Spanish language and some Japanese.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Education
High School Education
The Woodlands College Park High School - The Woodlands, TX September 2019 to June 2022
Skills
• Customer service (Less than 1 year)
• Social listening (Less than 1 year)
• Portuguese (4 years)
• Spanish
• English
• Multilingual
• Photography
• Writing skills
• Organizational skills
Languages
• Spanish - Beginner
Certifications and Licenses
Customer Service Fundamentals - Udemy
July 2022 to August 2022
Topics - Skills:
• To appreciate the true value of positive customer service at every level of an industry
• To understand the rules of great customer services
• To deliver outstanding customer service
• To manage and deal with both positive and negative feedback experiences
• To evaluate yourself and your business to determine the key wins required to deliver the customer service possible
Customer Service: Soft Skills Fundamentals - Udemy July 2022 to July 2022
Topics- Skills:
• Develop the soft skills you need to thrive when facing clients day after day.
• How to take care of yourself while taking care of others
• How to really listen to customers, not just hear their problems
• How to be personable even when you're not there in person The Customer Service Toolbox - Udemy
July 2022 to August 2022
Topics- Skills:
• Identify and utilize all key customer service skills in various contexts;
• Successfully handle most types of customer interactions;
• Determine which combination of communication techniques is best suited to resolve specific customer issues or requests.
• Lead almost any customer interaction to a positive outcome by using a set of over 20 communication techniques
• Use multiple communication techniques to handle the most common customer requests
• Understand the purpose and scope of the customer service activity in today's business environment Customer Service, Customer Support, And Customer Experience August 2022 to August 2022
Topics- Skills:
• Customer service to build super-fans who buy more and recommend your business to their friends
• Create a customer experience that delights clients and makes them feel like they are getting a great product
• Make more money from repeat customers and referrals
• Turn even angry clients into loyal, long-term clients through amazing customer service
• Engage your customers in a better way
• Make customers love you
• Find and have the motivation-drive to do great customer service and create a great customer experience
Zendesk for Customer Service Agents
August 2022 to September 2022
Training delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, a Certified Zendesk Select partner.
Topics- Skills:
• The basics of customer support in Zendesk
• How to update and solve tickets as an agent
• Everything you need know to use Zendesk as a Customer Service Representative
• How to efficiently work as an Zendesk agent
Assessments
Food service: Customer situations — Highly Proficient September 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Highly Proficient
Retail customer service — Familiar
September 2021
Comprehending and responding to retail customer needs Full results: Familiar
Sales skills — Expert
September 2021
Influencing and negotiating with customers
Full results: Expert
Call center customer service — Completed
December 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Additional Certificates:
• Customer Service Fundamentals
• Customer Service: Soft Skills Fundamentals
• The Customer Service Toolbox
• Customer Service, Customer Support, And Customer Experience
• Zendesk for Customer Service Agents Training Course
Contact this candidate