Customer Service Data Entry
Resume:
Amy L. Clark
Seeking a remote career opportunity...
Sevierville, TN 37876
*************@*****.***
Seeking a new career opportunity in my home that allows me to balance my time between my career and family. I am passionate about working in an environment that is empathic to serving an individual's needs. Also, it is extremely important to me to work with a cohesive team. I am a positive people person trying to shine a light in an often dark world. Authorized to work in the US for any employer
Work Experience
DSP (Direct Support Professional)
TN Katie Becket Program - Knoxville, TN
May 2021 to October 2021
• Provides direct care to those with intellectual and developmental disabilities.
• Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
• Fosters positive relationships between caretakers and individuals served.
• Ensures client safety and maintaining a safe environment.
• Reminds and assists clients with self-administration of medications (with proper training).
• Encourages self-help activities.
• Reports changes in client’s condition or family situation to administrators and supervisors.
• Documents services provided.
• Performs home management functions such as light housekeeping, laundry, bed making, and cleaning.
• Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.
• Accompanies clients to scheduled appointments and transports clients or running errands for clients.
• Assists with toileting, including bedpans, urinals, and commode chairs as necessary.
• Other duties as assigned.
Patient Account Representative
East Tennessee Children's Hospital - Knoxville, TN August 2019 to March 2021
Responsible for multiple task related to patient accounts for the hospital and clinical facilities. Daily duties include processing claims, collecting payments, establishing contracts, resolving problems, attending to inquiries regarding an account, reviewing accounts for collections, insurance verification, and processing financial assistance applications for families with financial hardships. Due to the nature of my job, I interact with patients and guarantors on the phone on a daily basis. Skills: Empathic and professional communicator, time management, analytical, and detail orientated.
• Proficient in Microsoft Word, Excel, Medi Tech 6.1, EMR & BAR Software Patient Document Specialist
East TN Children's Hospital - Knoxville, TN
March 2017 to August 2019
Responsible to gather all pertinent medical records on all surgery patients. To obtain all documents from surgeon's offices and ensure there are no discrepancies with documentation before surgical procedures. To work directly with the Department of Anesthesia, the Department of Surgery, and PrePost Unit to make them aware of any critical patients coming for surgical procedures. To insure patient confidentiality. To use problem solving skills and resolve any issues on the day of surgery in a timely and efficient manner. Skills: Great communication, extreme organization, time management, thoroughness, attention to detail, efficiency, and a professional people person.
• Maintain Basic Life Support Certification and all required annual training.
• Proficient in Microsoft Word, Excel, Medi Tech 6.1, and Trace 2.0., EMR Software Health Unit Coordinator
East Tennessee Children's Hospital - Knoxville, TN May 2014 to March 2017
To keep the Post Anesthesia Care Unit organized and coordinate between nurses and physicians. Ordering supplies and maintain par levels on the unit. Oversee charges to avoid financial loss. Ordering lab work and gathering results. Assist nurses with bedside care of patients. Skills required: focus, time management, extreme organization, situation awareness, critical thinking, observation, team work, and problem solving.
• Maintain Basic Life Support Certification and all annual training. Education
High school or equivalent
Fulton High School - Knoxville, TN
Skills
• Medical office experience
• Customer service (2 years)
• Medical records (2 years)
• Insurance Verification (2 years)
• Medical Billing (2 years)
• Hospital Experience (7 years)
• Medical Terminology (7 years)
• Office experience (6 years)
• Administrative experience (6 years)
• EMR Systems (3 years)
• Patient Care (3 years)
• Phone Etiquette (7 years)
• HIPAA (7 years)
• Developmental Disabilities Experience (Less than 1 year) Certifications and Licenses
First Aid/CPR/AED Certification
April 2021 to April 2023
American Red Cross course: Adult, Child and Baby First Aid/CPR/AED certified. Assessments
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Following directions — Familiar
January 2021
Following multi-step instructions
Full results: Familiar
Customer service fit — Highly Proficient
January 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Electronic health records: Best practices — Expert February 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Expert
Administrative assistant/receptionist — Highly Proficient February 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Medical receptionist skills — Expert
February 2021
Managing physician schedules and maintaining accurate patient records Full results: Expert
Data entry: Accuracy — Highly Proficient
February 2021
Entering data quickly and accurately
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References:
1. Rachel Fain 865-***-****
2. Kim Hickson 865-***-****
3. Kristal Breeden 865-***-****
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