Jeremy Abbott

***- ***-****

adsh5w@r.postjobfree.com

SKILLS

I have excellent customer service and guest relations skills. Working in hospitality and travel has given me the opportunity to develop a passion for helping others. I have experience with most Microsoft programs such as Word, Excel, etc. After departing from the military I branched out into the hospitality industry and then into security and public safety as a TSA official. EXPERIENCE

Fedex Ground, Davenport, FL- Package Handler

August 1, 2022 - PRESENT

● Scan packages to determine items destination. Loading merchandise into outgoing vehicles for delivery.

TSA MCO, Orlando, FL- Transportation Security Administration Officer October 2016 - July 2022

● As a TSA official my main responsibilities included providing security and protection for travelers, across all transportation sectors as well as providing a high level of courteous and professional customer service. My duties also extended to securing high profile events, important figures, or valuable merchandise.

● Personal assistants to those with disabilities or special needs. Showing patience and compassion for their direct needs, while safely assisting them across the airport grounds.

● Another normal task was coaching new hires and helping them complete their training. This was very interactive and gave me the opportunity to lead by example for my peers and set the standard for those around me.

Boathouse in Disney Springs, Lake Buena Vista, FL - Host May 2016- February 2017

● Greeted incoming and potential customers. Provided guidance to surrounding areas and knowledge about Disney's benefits and events. Seated customers and handled rotation of guests to ensure that the servers were equally sat. Balancing wait times and customer information intake during busy hours.

Hampton Inn Closest to Universal, Orlando, FL - Front Desk Agent February 2012 - November 2016

● As a Front Desk Agent I completed reservations, assisted with the check in and check out process, processed payments as well as reimbursements, checked identification, assisted with luggage handling, and so much more, all while remaining professional and attentive to guests' needs. Receiving inbound calls from future customers, answering questions or assisting with booking the reservation, or in-room requests.

● Provided a concierge service recommending dining and entertainment options to customers, as well as transportation options.

● Systems: OnQ, Microsoft Word, Phone

EDUCATION

Caledonia High School, Caledonia, MS - Diploma

Graduated 1997

April 2001 - June 2007 Army National Guard - Cannoneer