Customer Service Administrative Assistant
Resume:
Brandie Marshall
*******************@*****.***
Work Experience
Office Manager
Alarm Engineers Inc.
Feb 2018 - Sep 2019
I am a Fire & Burglar Alarm System Agent; I received my certification from the state of FL on 07/27/18. I ran the day to day. Most of the time I was in the office by myself, so I wore many hats. I answered phones, scheduled service calls, dispatched techs, performed project management, handled the complete permit process, researched the city or county website to make sure the current permit forms were submitted in packet, got NOC (notice of commencement) notarized and filed, drew up site plans, wrote & submitted permits to permit offices all over country, ordered parts for projects, ordered office supplies, wrote quotes, wrote up work orders, created & tracked purchase orders, invoiced customers, wrote up contracts, matched paid invoices with purchase orders, collections, tracked P&L reports, kept overhead down, handled vendor relations, A/R, Accounts payable, ran accounting reports to keep track of open invoices so they don't go over 30 days, HR duties, payroll, office duties, High knowledge of all Office programs, Able to work and interact professionally with all levels of staff and management. I have handled permitting for large commercial projects such as hospitals & dealerships, as well as residential permits. I worked closely with the permit review department to ensure the permit was issued in a timely manner, scheduled inspections, and stayed completely involved until the permit passed inspection and closed. I have an incredibly unique set of skills that I like to call "People Service", because a successful company is more than just customer service. People service is the ability to adapt/manage situations involving even the most difficult customers or employees. I always performed any task asked of me above & beyond expectations.
Administrative Assistant
Air National Air Conditioning & Heating
Jun 2016 - Nov 2019
Answered phones, scheduled, and dispatched techs, ordered parts from supply house, wrote up work orders, created purchase orders, created invoices, applied for customer financing, worked with finance companies, updated company software, filing, filled out permits and filed with correct office, scheduled inspections, handled red tags, and any other tasks asked of me.
Office Manager
Advance Solar Construction
Nov 2015 - Apr 2016
I ran the day to day. Most of the time I was in the office by myself, so I wore many hats. I answered phones, scheduled service calls, dispatched techs, project management, handled complete permit process, drew up site plans, wrote & submitted permits to permit offices all over Florida, knowledge of NOC (notice of commencement), scheduled inspections, sales, payroll, ordered parts for projects, ordered office supplies, wrote quotes, wrote up work orders, created purchase orders, invoiced, collections, A/R, Accounts payable,
HR duties, office duties, handled financing paperwork, High knowledge of all Office programs, Able to work & interact professionally with all levels of staff & management, I was 1st point of contact for project management, and made customer service a priority.
Sales Representative
TruGreen
Jan 2013 - Sep 2013
Seasonal job making sales calls in a call center. I sold lawn care services over the phone to customers all over the country. I received the calls from a dialer database. I sold them lawn care services or upsold them if they were already a customer. My calls were to customers that had canceled, so my job was to regain their trust & business. I was 3rd in sales for all our locations. I followed the ABC rule (Always Be Closing).
Lead Collection Specialist
Florida Orthopaedic Institute
May 2001 - Jul 2007
Supervised 9 collectors who I had weekly meetings with for questions on accounts and to go over their stats. Had the same duties as my team, plus the extra lead duties, Trained all new employees and performed the monthly department meeting trainings, Worked out of a queue of 2500 accounts, which dropped into my queue on the 31st day and performed all follow-up until account was closed, Called insurance companies for status, contacting patient, rebilled claims or wrote an appeal letter with documentation, Worked all mail correspondence and documented the account for every action taken on open charges, Sent balance letters to patients, if no response and all else failed sent account to an outside collection agency.
* My goal every month was 100 calls, 225 accounts, at least $250,000 collected and all accounts worked within 30 days. I exceeded my goal every month.
* The software we used was IDX upgraded to GroupWise, Excel and Word
Education
Ultimate Medical Academy
Associates Degree
Jan 2017 - May 2018
East Bay Senior High School
Finished in 2000.
University of South Florida
Business Administration Department
Awards
Dean’s List
Ultimate Medical Academy
Received every semester for earnings 4.0 GPA.
Skills
•Microsoft Office Proficient
•People Skills
•Solutionist
•Administrative Skills
•Excellent Communicator
•Active Listening
•Conflict Resolution
•Adaptability
•Teamwork Skills
•Leadership Skills
•Empathic
•Management
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