Customer Service Assistant Manager
Resume:
Ave
Mesa
Dawn M Mead-Snell
Marketing Influencer
*************@*****.***
Date of birth May 21st 1976 over 30 years of customer service experience I have a valid state driver's license for Arizona I am a current resident and a valid US citizen I speak English I am seeking a work at home position utilizing my laptop internet and phone I strive to meet the best expectations in the work environment upholding company policies and ensuring safety for employees coworkers and customers I seek out and take opportunities to learn about my work environment I am a very good multitask individual with computer experience. I am currently a part-time lift driver as well as a LegalShield rep part-time I am also working on starting my own organization and I am in the process of applying for my organization exemption status for my Fibermyalgia . Org. Business we are currently working on crowdfunding and we are seeking investors at this time.
Experience
August 2003 - May 2007
College Security
Glendale Community College
The U.S. Department of Education defines a “Campus Security Authority” as: “An official of an institution who has significant responsibility for student and campus activities”. Campus Security Authorities are considered to be those employees who work closely with students in a official capacity outside of the classroom environment.
A Campus Security Authority’s primary responsibility is to report crimes made in good faith to the reporting structure established by the institution. For this reason, the federal law known as the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" requires institutions to collect crime reports from a variety of individuals and organizations on campus considered to be "Campus Security Authorities".
Some examples of Campus Security Authorities are;
College Police and/or security staff
Officials designated by college policy to receive crime reports Athletic Coaches and training staff
Faculty/Staff advisors to official student club organizations Employees of a Student Center
Deans and Administrators
Title IX Coordinators
Administrators at satellite campus locations
Employees involved in student discipline/judicial proceedings August 2019 - Presents
Driver
Lyft
Lyft drivers have a wide range of responsibilities, which can include:
Making sure to comply with all traffic laws while driving, including speed limits and red light violations
Communicating with dispatchers regarding customer requests and ride details
Ensuring passengers have a safe and enjoyable experience by following company guidelines for operation and safety Using an electronic device, such as a smartphone, to track an estimated time of arrival, real-time location, route, distance travelled, average speed, etc.
Maintaining cleanliness in the vehicle by vacuuming and sweeping floors, wiping down seats and windows, and cleaning the interior with a disinfectant solution
Arriving at the pickup location on time, greeting passengers when they enter the vehicle, and helping them with their bags, if needed.
Listening to passengers’ requests for music choices and making selections accordingly
Checking IDs to ensure that drivers are serving customers who are of legal age to consume alcohol
Checking in with the dispatcher at certain intervals during each shift to report on any relevant information such as traffic conditions, accidents, or criminal activity
Lyft drivers need the following skills in order to be successful: Customer service: Customer service skills can help you develop a positive relationship with your passengers and help you provide them with a safe and comfortable ride. Customer service skills can also help you answer questions about the Lyft platform and help you navigate the app.
Navigation: Knowing how to navigate a vehicle is an important skill for a Lyft driver. They need to know how to get to their passengers’ destinations and how to get back to their cars if they need to pick up another passenger. Knowing how to navigate a city can help a driver navigate the roads and freeways of their area.
Time management: Time management is the ability to plan and execute tasks in a timely manner. As a Lyft driver, you may have multiple passengers to pick up and drop off throughout the day. It’s important to be aware of your location and the estimated time it takes to get to your next passenger. This will estimated time it takes to get to your next passenger. This will help you plan your day and ensure you’re on time for your next ride.
Mechanical aptitude: A person who wants to become a CSLYFT driver should have a basic understanding of how vehicles work. This can help them maintain their vehicle and keep it in good condition. It can also help them identify when their vehicle needs repairs.
Honesty: Being honest with your passengers and your employer can help you build trust and maintain a good reputation. You can also use honesty to help you make the right decisions on the road. For example, if you notice a passenger is intoxicated, you can let them know you won’t drive them home. LYFT Driver Work Environment
LYFT drivers typically work part-time, and they are able to set their own schedules. Most LYFT drivers work fewer than 40 hours per week. LYFT drivers do not have a physical work environment, as they use their own personal vehicles to transport passengers. LYFT drivers may experience some stress while on the job, as they are responsible for the safety of their passengers.
January 2021 - Present
Insurance Representative
LegalShield
Responsibilities
Job Description
JOB SUMMARY:
This position assists members with Identity Theft and LegalShield memberships in the areas of billing, questions regarding their benefits, etc. Also assist members with more specific membership issues, including gathering information for memberships in a pending status in order to be processed, etc. Join our LegalShield team that values our employees and offers paid time off, paid holidays, profit share bonus and rich benefit package.
RESPONSIBILITIES:
Receive incoming calls and assist members with Identity Theft and LegalShield memberships
Receive incoming calls and assist on group and specialty lines Assist with specified issues such as filing reports Transfer callers to appropriate lines as necessary Communicate issues effectively and in a timely manner with management
Other duties as assigned.
May 2007 - May 2014
Customer service Specialist
Home Depot store 405
Job Description
Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
March 2000 - July 2002
Assistant Manager
Claire's Accessories
an Assistant Store Manager at Claires, you will support your Store Manager with the following;
Sales and profit: Driving and achieving retail store targets Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct
Team leadership: Assisting Store Manager in training and coaching the store team to enhance their skills and career development
Ear piercing (you will receive full training)
Education
August 1993 - May 1994
High school Diploma
Peoria High Arizona
Upper secondary education - Second stage of secondary education and final stage of formal education for students typically aged 16–18, preparing for tertiary/adult education or providing skills relevant to employment, usually with an increased range of subject options and streams. Math and Science, Social Studies, English, Psychical Education, Art, Technology, Business, Future Farmers of America,
Contact this candidate