Customer service, IT technical Support

PROFESSIONAL

SUMMARY

Focused professional with *1+ years of experience and proven

knowledge of customer service, operations management and staff training and development. Aiming to leverage my skills successfully fill the IT technician, IT customer Service support role at your company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Problem detection and

Repair

Inventory Management

Hardware/Software

installation and repair

Cross-functional Team

Leadership

Preventive Maintenance

Network Operating Systems

WORK HISTORY

Self Employed (Computer Hardware and Software) / Partakers Computers Ltd - Oshodi, Lagos, Nigeria / 11.2015 - 01.2022 Trained and mentored new students on use and repair of computer system

Scheduled delivery with service vendors or product suppliers. Set implemented strategic goals and initiatives to align company with mission, value, and vision

Direct and coordinated activates of business or departments concern with production, pricing, sales, or distribution of products .

Organized and guided activities such such as sales promotion requiring coordination with other department instructors. Review financial statement, sales or activities reports, and other performance data to measure productivity.

Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.

IT Technical Support Specialist / PZ Cussons Nigeria PLC - Oshodi ADESOJI OLORUNFEMI

******************@*****.*** 352-***-**** Gainesville, FL 32641

, Lagos, Nigeria / 11.2010 - 02.2015

Consult with users,management, vendor and technicians to access computer needs and system requirement.

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Documented support interactions for future reference Configured hardware and granted system permissions to new employees

Managed high levels of call flow and responded to technical support needs

Provided Tier 1 IT support to non-technical internal users through desk side support services

IT Service Desk Manager / PZ Cussons (Nigeria) Plc - Oshodi, Lagos, Nigeria / 09.2000 - 02.2011

Report, work closely with IT management in achieving Departmental and company set goals that will lead to excellent IT service delivery .

Managed IT delivery Team.

Effective monitor, controlled and supported service delivery, ensuring system methodology are followed

Build and maintained end-user relationships.

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training. Supported implementation of Depots management system software applications to enable centralized management of tasks.

Followed up with customers during and after installations to verify satisfaction.

Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to companies vision, mission and purpose.

Liaised effectively with IT Vendors, monitor Vendor Activities and give recommendation on needed projects.

EDUCATION

LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY - Ogbomosho, Oyo State, Nigeria / 03.2013

MBA: Cost Management

Completed professional development in Cost management RUFUS GIWA POLYTECHNIC, OWO - Owo, Ondo State Nigeria / 07.2008

OND And HND : Accounting

CERTIFICATIONS

Information Technology infrastructure library, (ITIL foundation). Certified Cost management from the institute of cost management.

Computer Maintenance and Repair - From Center for

Management Development

REFERENCES

Available upon request

Contact this candidate