ANA RYAN
OFFICE ADMINISTRATOR 313-***-****
DETAILS
*****@*********.***
SKILLS
Critical thinking and problem
solving
Time Management
Ability to Multitask
Ability to Work in a Team
Communication Skills
Ability to Work Under Pressure
Fast Learner
Leadership
Microsoft Office Word
Computer Skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Office
Project Management Skills
Administrative Skills
PROFILE
Proficient Administrative Assistant with over 5 years of office experience, specializing in administrative work, problem solving, planning, and optimal assistance. Known for increasing productivity and relieving workload of managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filing system.
EMPLOYMENT HISTORY
Driver at Amazon Flex, Tempe
February 2021 — Present
• Brought forth excellent customer service skills and a commitment to customer satisfaction.
• Safely delivered all the Packages and put them in a secure place.
• I always was careful driving and cleaned my truck at the end of the night. Assistant Manager at Sweet sutions, Lansing
May 2021 — May 2022
• Provided optimal assistance to the owner of company,and handled a variety of tasks.
• Worked closely with owner of the company to ensure timely completion of administrative tasks.
• Continually served as a helpful and enthusiastic assistant with a proven track record of doing work in a timely and professional manner.
• Worked with the company owner to schedule appointments, friendly reminders and company meetings.
• Researched competitive listings in the area and presented findings to the Owner.
• Helped the owner with hiring and training new employees.
• Helped out with sales, leads, marketing, as well as vendor shows.
• I was also very detailed orientated, have great customer service and I always keep my work area cleaned organized.
• I was one of the wen top cleaner as well I always have went above and byond for our clients.
Private Duty CNA at Self employeed, Lansing
February 2021 — April 2022
Help with some of her activities of daily living.
I cooked and meal prepped for my client.
I cleaned made her and help organized her household I always gave the greatest passionate and empathetic care to the client no matter their situation.
she also received the most comforting end of life hospices care. Let the family get respite care while i made sure she was safe and not wondering nor agitated and not left completely alone.
Delivery Truck Driver at Pimpoint logistics (Amazon), Phoenix March 2020 — August 2020
• Ensured proper delivery times for all events and coordinated travel for deliveries.
• Utilize excellent time management skills to ensure that orders were received on time and in a secure location.
• Adhered to all driving rules, laws and kept my mentor app at high levels
• Performed routine maintenance checks on trucks.
• Maintained the cleanliness of the trucks to ensure goods were transported in an acceptable environment.
Certified Nursing Assistant at Sante of Chandler Rehab, Chandler March 2018 — August 2020
• Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers.
• Facilitated monitoring and documentation of nursing care throughout a patient's stay.
• Continually served as a helpful and enthusiastic while being an empathetic nursing assistant with a proven track record of doing work in a timely and professional manner.
• All ways got my vitals, weights, rounds, and charting correctly and finished before the end of my shift.
• Made sure to help encourage them to start doing things like therapy showed them so they could start get their strength up to go back home.
• Made sure the had eaten and always had fresh water to stay hydrated.
• Recommended changes and alterations of processes to improve safety and health outlooks.
Delivery Driver at Cyeote Currier services, Phoenix January 2020 — March 2022
• Ensured proper delivery times for all events and coordinated travel for deliveries.
• Packed and moved high quality valuables and prepared them for delivery.
• Assisted customers with various expedited delivery services.
• Maintained a clean and neat vehicle.
• Scheduled preventative maintenance and repairs when necessary.
• Ensured driving certifications were updated as needed.
• Utilized defensive driving skills.
• Upheld the highest standards of honest customer service and integrity.
• I kept track of all delivers and mileage to turn in at the end of the shift Certified Nursing Assitant at Citadel Post Acute Care, Mesa March 2018 — February 2020
• Maintained meticulous charts during nursing care rounds vitals, I&O.
• Facilitated monitoring and documentation of nursing care throughout a patient's stay.
• Provided a level of care in accordance with Nursing Best Practices.
• Completed ADL's assigned showers and feed them.
• i was very empathetic when i cared for the residents an i would give dignity and respect that the residents deserve.
• Handled all medical equipment correctly according to state regulations
• I kept up on all my paper work and shots to comply with my job.
• Started training new employees a week after i started, a great team player with great customer service.
Administrative/ HR/ Trainer at Right at Home home health care, Mesa June 2017 — July 2019
• Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors.
• Maintained extremely well organized records and handled all HR matters with confidentiality and the application of company standards.
• recruited new clients as well employees and made the sure they got and were aware of all the polices and procaedures.
• always kept the employee scheduled up today and filled shifts. If i could get a shift filled i would go and work it
Certified Nursing Assistant at South field Village, South Bend March 2014 — 2017
I would work both sides of the building which one side was assisted living and the other dependent living.
On the assisted side I would have to serve drinks and meals residents laundry stand by in shower,
Give them activities games, to do together while they got refreshment and snacks. Served as a direct assistant to Nursing Supervisor, supporting all aspects of care, training new employees, Computer Charting and office management. On the dependent side i would perform all residents ADL's, Vitals, I&O'S, rounds, cleaned, answered call lights, computer charted and complied to HIPPA law and residents rights. I would make sure the were feed and hydrated, made sure shower assignment and skin assessments were done, Mouth care, stocked their supplies. I was a lot of times the team lead on that side so i trained new employees, made sure resident assignment sheets where completely up to date, with my team work and good leadership skills i rarely never not helped out a co worker. I have learned the ins outs of most nursing homes. which means i know how to handle dementia patients. I have learned how to do little tips and tricks to make the job go easier for me.
I also learned who to be epithet and give compassionate care, Ceritifided Nursing Assistant at Milton Home, South Bend March 2016 — February 2017
I would work both sides of the building which one side was assisted living and the other dependent living.
On the assisted side I would have to serve drinks and meals residents laundry stand by in shower,
Give them activities games, to do together while they got refreshment and snacks. Served as a direct assistant to Nursing Supervisor, supporting all aspects of care, training new employees, Computer Charting and office management. On the dependent side i would perform all residents ADL's, Vitals, I&O'S, rounds, cleaned, answered call lights, computer charted and complied to HIPPA law and residents rights. I would make sure the were feed and hydrated, made sure shower assignment and skin assessments were done, Mouth care, stocked their supplies. I was a lot of times the team lead on that side so i trained new employees, made sure resident assignment sheets where completely up to date, with my team work and good leadership skills i rarely never not helped out a co worker. I have learned the ins outs of most nursing homes. which means i know how to handle dementia patients. I have learned how to do little tips and tricks to make the job go easier for me.
I also learned who to be epithet and give compassionate care, Certified Nursing Assistant at Doctors Nureo Pysch Hospital, Breman October 2012 — March 2013
• Facilitated monitoring and documentation of nursing care throughout a patient's stay.
• Continually served as a helpful compassionate and enthusiastic assistant with a proven track record of doing work in a timely and professional manner.
• Had to make sure everything was put up and its because a lock down and when we stocked the personal items the put in cloak that .
• still had to com pleat all there ADL,s vitals, ekgs, bladder scan, chart I&O and train new employees if the team lead was not ther to do so.
• we feed them kept the hydrated,, comfortable and make sure ther is no sel harm or harm to others.
• Settled any customer disputes in a professional and pleasant manner.
• Handled food with sanitation and safety in mind. LA/ admistraive anxcillary /CNA at Ironwood health and Rehab, south Bend August 2011 — August 2013
I was moved in to two diffrent rolls in this facility. the first you can make sure paper to work is all caught up for everyone including me and the residents assignments. I would keep track of spread sheets and would re open the supplies the facility needed. I was very proficient when it came to that schedule. was great at keeping it filled and up-to
,date. although if were short i would work the scheduled I would work both sides of the building which one side was assisted living and the other dependent living.
On the assisted side I would have to serve drinks and meals residents laundry stand by in shower,
Give them activities games, to do together while they got refreshment and snacks. Served as a direct assistant to Nursing Supervisor, supporting all aspects of care, training new employees, Computer Charting and office management. On the dependent side i would perform all residents ADL's, Vitals, I&O'S, rounds, cleaned, answered call lights, computer charted and complied to HIPPA law and residents rights. I would make sure the were feed and hydrated, made sure shower assignment and skin assessments were done, Mouth care, stocked their supplies. I was a lot of times the team lead on that side so i trained new employees, made sure resident assignment sheets where completely up to date, with my team work and good leadership skills i rarely never not helped out a co worker. I have learned the ins outs of most nursing homes. which means i know how to handle dementia patients. I have learned how to do little tips and tricks to make the job go easier for me.
I also learned who to be epithet and give compassionate care,volded not really. Cashier at Admiral Gas Station, Lansing
February 2010 — July 2010
• Recorded and processed all orders in an organized and accurate manner.
• Handled all merchandise with care and packed customer bags neatly.
• Adhered to all safety rules and guidelines.
• Ensured proper delivery times for all events and coordinated travel for deliveries.
• Carefully and accurately monitored and recorded all refrigerated items ready for stocking.
• Handled cash and credit transactions. also before and
• ran the lotto mechanic
• kept up cleanliness of inside and out side the store Lane server at Brunswick Bowling ally, Homewood
August 2009 — December 2009
• Brought forth a working knowledge of server operating systems.
• Offered experience working with client-server architectures, networking protocols, and databases.
• Worked as a committed team member to achieve the highest level of customer service.
• Brought forth a welcoming and energetic spirit.
• Worked as a flexible server during overflow periods.
• Utilized excellent multitasking skills.
• Informed customers of new menu offerings and specials.
• Helped to train new employees when needed.
Caregiver at Edgewood Retirement Center, Lansing
November 2007 — May 2009
• Continually worked to learn and grow as a dedicated caregiver.
• Did their laundry and rounds with medication reminders with some clients
• we would have to clean out move out apartment and had other cleaning things that need to be done through out the day as well.
• we had to paper and computer Chart
Office administrator at Ryan eletreic Company, lansing April 2006 — October 2007
• Maintained office supplies and scheduled orders from appropriate vendors.
• Oversaw finances, expenses, and billing.
• Created invoices as well as billing to submit to clients.
• Managed calendar for multiple staff members.
• Maintained office equipment and supplies and oversaw facility function.
• Provided strategic administrative and development support.
• Coordinated company meetings, appointments, and interviews.
• Implemented policy and procedure changes to benefit employees and customers.
• typed up proposals for a job, dispatched, mailed out specials with coupons.
• ordered inventory. made sure all routs were right and every client got a friendly reminder phone call the day before
Data Entry at DCM Financial, Lansing
February 2006 — July 2006
• Collected and recorded data pertinent to checks from bank to balance them out at the end of the night.
• Had to speak with our certain Financial advisor at the bank to make sure we were in agreeing of what numbers people wrote on there checks.
•
• Merged data with existing data sets, careful to keep old data sets and documentation.
• Organized and analyzed data and marketing results.
• Utilized fast and accurate data entry skills.
• Performed in-depth data validation on data from various suppliers across the world.
• Performed exploratory data analysis and discovered notable relationships. Residential Cleaner at East Lansing Maids
October 2005 — December 2005
Cleaned peoples houses from top to bottom with a partner had turn in check list & restock supply for the day of cleaning had to have great customer service when you would see clients
• Identified and maximized sales opportunities, and increased customer retention rates.
• Handled food with sanitation and safety in mind. Phone sales at scholasitch books callcenter, South Bend March 2005 — September 2005
• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
• Identified and maximized sales opportunities, and increased customer retention rates.
• Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge about children's books. Ceritiefied Nursing Assisant at St Joseph care center, South Bend July 2002 — 2002
I would work both sides of the building which one side was assisted living and the other dependent living.
On the assisted side I would have to serve drinks and meals residents laundry stand by in shower,
Give them activities games, to do together while they got refreshment and snacks. Served as a direct assistant to Nursing Supervisor, supporting all aspects of care, training new employees, Computer Charting and office management. On the dependent side i would perform all residents ADL's, Vitals, I&O'S, rounds, cleaned, answered call lights, computer charted and complied to HIPPA law and residents rights. I would make sure the were feed and hydrated, made sure shower assignment and skin assessments were done, Mouth care, stocked their supplies. I was a lot of times the team lead on that side so i trained new employees, made sure resident assignment sheets where completely up to date, with my team work and good leadership skills i rarely never not helped out a co worker. I have learned the ins outs of most nursing homes. which means i know how to handle dementia patients. I have learned how to do little tips and tricks to make the job go easier for me.
I also learned who to be epithet and give compassionate care, Ceritifed Nursing Assisant at Craft Care Home, Holt November 2001 — June 2002
• Maintained meticulous charts during nursing care rounds.
• Facilitated monitoring and documentation of nursing care throughout a patient's stay.
• Provided a level of care in accordance with Nursing Best Practices. EDUCATION
Dimploma, Holt High school, Holt
August 1999 — June 2002
General Studies
Ceritifeid Nursing Assistant, Capitol area Career Center, mason August 2000 — June 2002
Health Occupations
PCT, Lansing Community College, Lansing
January 2010 — May 2010
Health care
CNA, DRM Learning Center, Lansing
June 2010 — June 2010
health care
COURSES
REFERENCES
Michelle Cook from Morgatge Lender
Ami Lenord from Sweet Soultions
Karen Bessette from Caregiver