Customer Service Support
Resume:
Ahmed S Bhumbla
*************@*****.***
American Canyon CA94503
OBJECTIVE: Career of effectively implementing business strategies to build brands, acquire market share and boost profit. Goals oriented achiever. Understanding the need to beat expectations at all levels of business; from inception of design concepts through customer support after delivery, is critical for continued growth in your market. A business development professional is prepared to join your team; anywhere, anytime. Willing to do whatever it takes to get the job done.
QUALIFICATIONS
A senior management professional with a strong proven track record in commercial management, P&L, business forecasting, operational management, strategic alliances, business development, project management, personnel management and strategic problem solving a wide range of national and international clients. Strong leadership, strategic planning and business development experience with a strong focus on delivery. Combines technical innovations and commercial relationships to produce new solute
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EDUCATION
1988 4years Degree obtained, Kinston university
CERTIFICATION
Diploma certifies for curriculum for Managers from Big Lots Closeout College Ohio, U.S.A.
Certifies for Situational Leadership II for Managers.
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Certificate of Excellence Presented #1 performance to plan from Big Lots Inc. U.S.A
Certificate of Achievement Store Manager Training from Dollar Tree University California U.S.A
Serve Safe Certification Food safety Manger from NRA Educational Foundation U.S.A
Store Management Training Course from National Training Center in Minneapolis Minnesota U.S.A
Store management training
Big lot stores
Dollar stores
Pep Boys Stores
Dairy Queen Restaurant
EMPLOYMENT
2015 to 2022 Director SPS PVT LTD Lahore Pakistan
Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation Oversee customer support processes and organize them to enhance customer satisfaction Review financial information and adjust operational budgets to promote profitability Revise and/or formulate policies and promote their implementation Manage relationships/agreements with external partners/vendors Evaluate overall performance by gathering, analyzing and interpreting data and metrics Ensure that the company runs with legality and conformity to established regulations
,2011 to,2015 Director Lyon’s Restaurant Inc.
Managing all areas of operations within the Restaurant including marketing and human resources, while ensuring the Company's standards of quality, service and operations are maintained
• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning, while upholding standards, product quality and cleanliness.
• Maintaining an accurate and up to date manpower plan of restaurant staffing needs • Preparing schedules and ensuring that the restaurant is staffed for all shifts • Using the Great Selection process to interview all team members ensuring team members hired meet Company standards.
• Staffing, training and developing team members through orientations, ongoing feedback establishment of performance expectations and by conducting performance reviews on a regular basis
• Identifying operational opportunities to build sales and control costs; developing and implementing plans to address opportunities (i.e., R&M, marketing)
• Performing liquor, wine and beer checks in order to ensure proper invoicing. • Ensuring proper security procedures are in place to protect employees, guests and Company assets, including security or beer walk-in, liquor room, store room, freezer and office • Preparing end of shift reports including Daily Labor Control, Daily Food Control, and Daily Sales Supervising 20-70 team members. 2-5 trainers per shift When acting as manager on duty, overseeing restaurant operation with annual sales of $2 to $3 Million in sales per location
2008 to 2011 Store Manager Big Lots store
Responsible for all phases of the stores' operations. Manages and controls the operations of the store to ensure that company standards and expectations are consistently met. Executes business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality customer service. Recruits, trains and develops Associates. Manages the operations of the stockroom to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and maintains tight control of all merchandise in stock areas.
Customer Service
* Executes customer service programs (CARA, Star Service, Mystery Shop Program) and Merchandise Presentation programs through Associate training and program supervision.
* Supervises and coaches retail associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor etc.
* Monitors the maintenance of Customer Service, Sizing and Markdowns to corporate goal. Merchandise Processing, In-Store Marketing and Store Appearance
* Urgently approaches processing merchandise to the selling floor within company timeframe. * Ensures merchandise is presented and organized utilizing Ross Merchandising Philosophy and Guidelines.
* Ensures markdowns are processed according to policy on an accurate and timely basis. * Maintains a high standard of house keeping with help of contracted maintenance personnel and Ross Associates.
* Manages store recovery to ensure a clean, neat, easy to shop environment. Shortage
* Monitors inventory shortage programs in store and monitors programs to ensure compliance. Understands company and store inventory results and goals.
* Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
* Responsible for training Associates on Loss Prevention awareness and store shortage goals. * Monitors mark-out-of-stock policy to ensure proper administration. General Operating Requirements
* Understands the Star Visit program and is directly involved with Visit feedback and follow-up as needed.
* Analyzes monthly store reports to evaluate controllable expenses and overall store performance.
* Addresses any variance to company standards with appropriate action plan, partnering with the District Manager as needed.
* Ensures proper scheduling of Associates to meet business objectives.
* Ensures all Associates understand and can execute emergency operating procedures. * Accepts special assignments as directed by management. Organizational Development
* Recruits, hires, trains and develops Assistant Managers and non-exempt Associates. *. Through selection, training and motivation, strives to reduce store turnover. Utilizes and promotes all retention tools including incentives programs, recognition opportunities, contests and training.
* Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
* Ensure compliance of Ross personnel policies and procedures.
* Manages Employee Relations issues, consulting with District Managers as needed. * Maintains adherence to company safety policies and ensures the safety of Associates and Customers.
* Ensure compliance of all state, local and federal regulations. Expense Control
* Assists in the management of and continuous monitoring of actual expenditures to be within budget.
* Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
2003-2008 Store Manger Dollar Tree
Responsible for all phases of the stores' operations. Manages and controls the operations of the store to ensure that company standards and expectations are consistently met. Executes business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality customer service. Recruits, trains and develops Associates. Manages the operations of the stockroom to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and maintains tight control of all merchandise in stock areas.
1998-2003 Store Manger, Pep Boys
Responsible for all phases of the stores' operations. Manages and controls the operations of the store to ensure that company standards and expectations are consistently met. Executes business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality customer service. Recruits, trains and develops Associates. Manages the operations of the stockroom to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and maintains tight control of all merchandise in stock areas.
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