JW Jean Wilson

West Point, VA ***** 804-***-**** adsgxn@r.postjobfree.com

PROFESSIONAL

SUMMARY

Motivated with engaging personality and flexible approach. Always friendly and anticipating customer needs to facilitate enjoyable experiences Upbeat with outstanding coordination and memorization skills. Background of creating regular customers and boosting establishment reputation through delivery of unmatched service.

Extremely versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate customer needs while also accomodating employer restrictions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bank teller position. Ready to help team achieve company goals. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Specials Promotion and Upselling

Menu Memorization and

Presentation

Order Accuracy and Delivery

Age Verification

Transactions and Cash Handling

Warm and Friendly

Food and Beverage Service

Dining Room Cleaning and

Upkeep

Customer Service and Rapport

Special Requests and

Substitutions

Cool Under Pressure

Conflict and Complaint Resolution

Team Player

Phone Inquiries

Corrective Actions

Billing and Payment Processing

Accuracy and Efficiency

Guest Satisfaction

POS System Training

Serving Customer Needs

Courteous Phone Demeanor

Patron Rapport

Social Perceptiveness

Personable Demeanor

Adaptable and Flexible

WORK HISTORY WAITRESS 11/2015 to 03/2020

Tiffanys Diner Philadelphia, PA

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Used cash registers and credit card machines to cash out customers. Kept server areas clean and stocked to increase efficiency while working tables.

Greeted new customers, discussed specials and took drink orders. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bussed and reset tables to keep dining room and work areas clean. Folded napkins and prepared silverware sets to provide adequate supply for host station.

Stayed up-to-date on menu changes to help customers make food choices. Inspected dishes and utensils for cleanliness.

Checked identification for minimum age for sale of alcoholic beverages. Suggested appropriate food and drink pairings to increase per-ticket sales. DIETARY AIDE 06/2009 to 08/2013

Rivers Edge Nursing And Rehabilitation Center Philadelphia, PA Served meals to residents in accordance with established schedules and dietary procedures.

Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.

Maintained strict levels of cleanliness for tables, floors and prep areas. Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.

Delivered nourishment and supplements to nurse station for distribution to specific residents.

Upheld efficiency of meal services by pre-setting tables before patients arrived.

Reported and documented resident changes in consumption or behaviors. Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.

WAITRESS 08/2001 to 11/2008

Tiffanys Diner Philadelphia, PA

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Prepared merchandise for sales floor by pricing or tagging. Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products.

Processed product returns and assisted customers with other selections. Achieved perfect attendance and on-time record.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Kept server areas clean and stocked to increase efficiency while working tables.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Bussed and reset tables to keep dining room and work areas clean. Folded napkins and prepared silverware sets to provide adequate supply for host station.

Stayed up-to-date on menu changes to help customers make food choices. Checked identification for minimum age for sale of alcoholic beverages. CASHIER 11/1996 to 02/1999

McDonald's Restaurant Philadelphia, PA

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes. Collected and authorized payments of guests.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently. Maintained current knowledge of store promotions and highlighted sales to customers.

Used POS system to enter orders, process payments and issue receipts. EDUCATION Diploma Business 06/1996

Abraham Lincoln High School, Philadelphia, PA

Contact this candidate