Package Handler Customer Service

Carmilla Luke *** First Ave, Chula Vista, CA *****, United States

Cell: 321-***-****

**********@***.***

PROFESSIONAL PROFILE

Professional Highlights Manager with more than 25+ years of experience in operations,

finance and some accounting, budgeting and forecasting, profit and

loss, administration, recruiting and staff development, quality

assurance, marketing, sales, and public relations. Increased

efficiency, reduced costs, and increased profits through utilization of

strong troubleshooting and problem resolution skills, while

streamlining and determining optimum use of facilities and

personnel.

General Manager for Distribution Company, GM for Retail with

experience in supervising medium size warehouse, large retail in

metropolitan markets. Proven success in sales, training, customer

satisfaction and new business development. Excellent leadership and

staff management skills.

SUMMARY OF SKILLS

Building Client/Customer Motivating, Mentoring, Staff

Relationships Development

Effective Decision-Maker P&L Management / Cost

Containment

Problem Analysis and Marketing and Presentation

Resolution Skills

Persuasive Communicator Organization/ Multi-Project

Management

Customer Needs Assessment Controlling shrink and loss

Class A CDL Drivers License Hazmat Certified

Carmilla Luke, Page 2 of 4

CAREER ACCOMPLISHMENTS

Help to launch Amazon Sight SNN4.

Turned around underachieving retail facility, implementing

changes that resulted in goal achievement for the 1st time in 36

months.

Delivered a +67% sales gain with in 3 months.

Improved staff morale, with decreased employee turnover and

absenteeism by 90%

Turned around underachieving, understaffed facility through

restructuring of customer service processes.

Trained staff in new programs, policies, computer updates and

product information

Recruited applicants for management, and supervisor positions.

Assisted in several new store openings, and well as store closing.

Supervised staff upwards to 150 associates providing inventory

control. customer service, and shipping/receiving.

Reduced shrinkage and improved efficiency by motivating

receiving staff to maintain more accurate records.

Knowledgeable in Merchandising, and new store layout to

feature new items and best sellers.

Maintained knowledge of store merchandise to provided helpful

advice to customers.

EXPERIENCE HIGHLIGHTS

Inbound Dock Lead (L3) 6/2021 to Present

Amazon Fulfillment, Dublin, Ireland

My main responsibility is ensuring that safety in my department is

adhered to.

In charge of organizing the daily plan for AA, making sure that all

metric is being establish.

Some of my responsibility are: Time On Task, Flow of appointment

time are kept, Product getting in to the building in a timely manner,

BOL are filled out correctly, if trailer or merchandise is unsafe and

need to be rejected for any reason, I process the paperwork. I also

make sure that any outstanding tickets are followed up and

completed. Working with different department closing to make sure

that there are no barriers that would hinder the customers getting their

product in a timely manner.

Enumerator 8/2020 to 10/2020

US Census Bureau, Kissimmee FL

This temporary assignment required driving throughout Osceola and

Polk County. Using professional, personal and good communication

skills. To gain the trust of the householder. I collected sensitive and

personal information for the 2020 Census.

I was called on to help with Special Assignment. Help to train new

Enumerator with Census equipment.

Carmilla Luke, Page 3 of 4

Package Handler 4/2020 to 8/2020

FedEx, Orlando, Florida

In the short time that I have been with FedEx, I have assisted in three

different departments.Working in the Smalls Department: Sorted mail

according to groups and destination by hand and by operating

electronic mail-sorting and scanning device. when package are

damaged. Also scanning packages to go in bags, to go to the correct

location.

QA Department: Inspected manufactured and processed products to

ensure compliance with contract specifications and legal

requirements Examined and inspected stock items for wear and

defects, reported damage to supervisor, and disposed of and returned

items to vendor. Packed, unpacked, and marked stock items, using

identification tag, stamp, electric marking tool, and other labeling

equipment.

Unloading Department: unloading product from 45' - 53' trailers,

placing on the different belts to go to correct area of the warehouse.

Professional Driver 5/2019 to 1/2020

Werner Enterprise, Lakeland, FL

I have been on Dedicated, Regional, and Over The Road Accounts in

the pass (7) Seven months.

Load/Unloading of product, Dropping & Hooking of Trailer of all

sizes. Interacting with Customers.

Keeping tract of invoices, Doing Safety inspections on Tractor and

Trailer Daily. Doing daily correction of logging on the Qualcomm. I

also know how to do paper logs as well. Using the Qualcomm daily

to put in proper Macros for assignment that needed to be logged.

CDL Class A -

Endorsement: Tractor/Trailer with a GVWR of 26,001 lbs. or more

Double/Triples. Hazmat, and Tankers

General Manager 12/2018 to 2/2019

Beyda & Associates, Orlando Florida

Within the short time frame I helped prioritize work schedules and

delegated assignments. Ability to assess organizational needs and

implement administrative procedures. Established goals and

objectives, developed policies and procedures, recruited and trained

staff. Established efficient office procedures, record-keeping, and

invoicing systems. Attended corporate planning meetings and

assisted in writing policies and procedures. Gain confidence of team

member as well as customers quickly.

Store Manager/ Frame Shop 8/1996 to 2/2018

Manager

Michaels Stores, San Diego California

Carmilla Luke, Page 4 of 4

Interviewed and evaluated personnel. Modified time lines and work

schedules according or company needs. Managed day -to-day

operations. Interviewed and evaluated job applicants. Trained office

staff and provided tools that required to reach expectations and

achieve objectives. Identified new methods for cutting operating

costs while increasing services. Utilize all assets and resources

available, maximizing employee productivity and performance to

achieve corporate goals and objectives In creased staff productivity

and technical ability through effective training. Hired, trained, and

supervised Managers, along with team members. Assigned

responsibilities for the departments of Receiving, Frame Shop, Class

Room, Sales Floor and Front End. Consistently able to obtain high

productivity from hectic seasonal periods. Conducted all phases of

office procedures, organizing and coordinating projects for maximum

efficiency Responsible for assessing staff adherence to policy

standards. Resolved problems when they arise.

responsibilities for the departments of Receiving, Frame Shop, Class

Room, Sales Floor and Front End. Consistently able to obtain high

productivity from hectic seasonal periods. Conducted all phases of

office procedures, organizing and coordinating projects for maximum

efficiency Responsible for assessing staff adherence to policy

standards. Resolved problems when they arise.

EDUCATION

1997

San Diego City College San Diego California

Psychology, Minor: Human Resources GPA: 3.1

Contact this candidate