Data Entry Customer Service

Lakisha M. Anderson

Villa Rica, GA

770-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS:

Business professional with over 20 years of experience performing administrative duties and providing excellent support to business leaders. Utilize multi-tasking and problem-solving skills to consistently meet the demands of a fast pace work environment. Highly motivated individual who uses self-motivation, efficiency and productivity to achieve success. Team player with ability to build great rapport with an inclusive range of leaders, managers, staff, clients, and vendors. Skilled time manager who uses excellent organization skills to complete multiple projects simultaneously.

CORE COMPETENCIES:

Microsoft Office Executive Support Professional Written & Verbal Communication

Decision Making Problem Solving Organizational Task

Budgeting Email Correspondence Multi -Tasking

WORK EXPERIENCE:

Veterans Empowerment Organization, Inc. Atlanta, GA

Transitional Housing Program Manager (VA GPD Program) Oct 2021 – Present

-Major Accomplishment – Successfully transitioned 70% of program participants enrolled to date into sustainable housing by coaching participants on employment stability, budgeting, and effective coping skills.

-Oversee and manage organization’s Veteran Administration transitional housing per diem (VA GPD) program and execute day to day activities per federal guidelines.

-Effectively manage intense cases of 15 to 20 homeless veterans by thoroughly assessing, identifying barriers, and linking participants to internal and external resources.

-Develop individual case plans for each participant, review progress weekly, and assist veterans with achieving identified goals.

-Participant in community resource and case staffing meetings to identify resources to help meet participant needs.

-Collaborate with VA clinical staff to discuss referrals, in takes, discharges, resources, etc.

Clayton County Community Service Board Jonesboro, GA

Mental Health Outpatient Facility Director Feb 2021 – Oct 2021

-Major Accomplishment – Increased revenue by 10% by restructuring billing processes and procedures (increased co payment collections, verified insurance coverage consistently, followed up with patients to collect balances).

-Monitored location performance by comparing actual to budget, worked with department heads to reduce cost.

-Managed day to day operations of facility and staff, ensuring safety of staff and clients.

-Worked with Finance team and department managers to identify and implement facility cost savings.

-Adhered to rules and regulations, remained in compliance to ensure ongoing operations.

-Collaborated with HR Director on recruiting, interviewing, hiring, evaluating, promoting, and terminating.

Douglas Community Service Board Douglasville, GA

Mental Health Outpatient Supervisor June 2018 – May 2020

Billing/Revenue Specialist Jan 2016 – June 2018

-Major Accomplishment – Utilized client relationship to help the organization successfully transition into new physical location so that revenue and client services continued without disruption. Worked multiple roles simultaneously to help stabilize organization while understaffed.

-Collaborated with COO, Medical Director, and Clinical Director to successfully oversee clinic’s day to day operations.

-Supervised over 40 staff members, assigning work schedules, approving time cards & leave requests, and ensuring staff competency with ongoing staff training.

-Carried out supervisory responsibilities in accordance with policies and procedures governed by Georgia Department of Behavioral Health & Dual Diagnosis (DBHDD).

-Reviewed revenue and expense actual to budget for site, discussed unfavorable variances with department managers.

-Verified patient insurance coverage, collected payments for services rendered, monitored outstanding balances and reported on delinquent accounts.

-Processed purchase orders for clinic expenses.

Cobb/Douglas Community Service Board Smyrna, GA

Patient Administrative Assistant July 2015 – Jan 2016

-Major Accomplishment – Quickly learned behavioral health knowledge, symptoms, and treatment to provide person centered patient services to patients seeking help.

-Provided accurate, patient centered, and quality customer service consistently to assist with quality patient care and operational efficiency.

-Performed patient behavioral health assessments, registered patients for services, scheduled patient appointments.

-Verified patient insurance, collected co-payments, and explained payment for services rendered to patients.

-Managed inbound patient calls, accurately documented patient correspondence, and assisted patients with community resource linkage.

GA Department of Family & Children Services Carrollton, GA

Economic Support Specialist Sept 2012 – July 2015

-Major Accomplishment – Utilized excellent attention to detail to generate consistent error free correspondence for distribution.

-Performed general office duties including but not limited to data entry, presentations, document filing, answering phones, departmental memos, other correspondence as needed.

-Provided quality customer service in a courteous and professional manner, answered questions and assisted clients with document upload

-Participated in training and development to improve knowledge and skills necessary to perform the job effectively and efficiently.

-Adhered to all local, state, and federal guidelines.

EDUCATION:

West Georgia Technical College Douglasville, GA

Business Administration Technology Currently Enrolled

West Georgia Technical College Douglasville, GA

Business Administration Assistant July 2013

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