Home Agent Data Entry

Zobaidah Dowllah

Hillsboro, OR *****

********@*******.***

Phone No. 503-***-****

Experienced Work at Home Agent who can create an efficient work environment based on the company’s work-at-home guidelines. Adept at utilizing computer productivity software to maintain high customer service levels and adapt to a given situation.

Work Experience

Remote Bengali Interpreter, Customer Service

Linguistica International

December 2018 to Present

●Take calls from govt services, like child protection services and others

●Interpret for both parties English to Bengali and Bengali to English.

Bengali Medical Interpreter, Operator, Customer Service & Data Entry

Martti, Language Access Network

August 2017 to January 2021 and August 2021 to Present

●Take calls from hospitals and interpret for both parties

●English to Bengali and Bengali to English.

●Take calls from medical providers and transfer them to appropriate language interpreters.

●If an appropriate interpreter is not available in-house, outsource to the correct interpreter.

●Fill out a call sheet for all interpreters.

●Handle licensed and non-licensed ASL interpreters according to state requirements.

●Fill out a call sheet for licensed state interpreters.

●Handle three-way calls, usually with the patient, interpreter, and provider.

●Handle dissatisfied providers when a call is dropped and when interpreters are not

●available for a specific language

●Handle upset customers calmly, listen carefully and solve the problems more

●effectively and efficiently.

Covid19 Call Center Agent Remote

Oregon Health and Science University (OHSU) - Portland, Oregon

February 2021 to July 2021

●collect and record accurate and complete required demographic for patients receiving COVID-19-related services

●scheduling, rescheduling COVID testing, and vaccination appointments

●provide information about the phasing of groups, access, and event location and criteria.

●Call the patient or email the patient if anything changes or if they have any questions.

Clerical Job:

●Greeting and checking patients in and out

●Scheduling patients, answering phones, sorting mail; faxing, photocopying, and filing documents/records; typing correspondence;

●Gathering patient information; screening for financial eligibility

●Managing clinic templates

●Confirming health care coverage; obtaining referrals; scheduling appointments in person and over the phone; and assisting patients in a clinical setting.

Pas Surgical Specialist

●IR patients need to prepare paperwork

●Check the patient’s Meds List

●Co-Pays as needed – should be written in clinic notes or prompted by Epic check-in.

Neuro-Oncology:

●NWPT packet (extra front page)

●Follow-Up: 3pg packet

●Check the patient’s, Medicines List.

Pre-Appt:

●Make sure all Thyroid patients need labs prior

●Check the appointment notes or check the active requests/orders tab

●for CT and /or labs prior

●If a patient arrives and needs an x-ray prior, put the X-ray mark in front to the

●From the patient’s schedule, remove the X-ray mark in front of the file when the patients

●Returns for lab work.

●The vascular patient needs to do an x-ray prior (check the notes or check the active requests/orders tab)

Liver Transplant:

●When patients check in for the appointment, let them know they need the lab to do the lab work

●After the patient returns from the lab offer them some snacks because they may give 20 vials of blood, and check-in for the remaining appointments.

●Make sure that time, patients may have another appointment on campus, let them know about other appointments, and/or give them the list of the schedules.

Pt Running Late:

●Contact Medical Assistance to verify if okay to check in (via Teams)

●Mostly all of the patients’ files need to be organized and follow through with documents more effectively to manage the schedule.

Bengali Onsite Medical Interpreter, Customer Service

Linguave

March 2019

●Go to the hospitals, child support, and interpretation for both parties

●English to Bengali and Bengali to English.

Customer Service and Data Entry

TVG - Beaverton, OR

April 2017 to August 2017

●Explain to the new customer about TVG, if they are interested then

●Add new customers and open their new accounts.

●Help customers reset their pin and password

●Collect money for customer wagers by debit, credit, or green moneypak.

●Explain to the customer when they cross the limit, so they temporarily cannot wager.

●Troubleshoot for blank tv, computer, tablet, or cell phone.

●Help customers withdraw money from their account and transfer it to their bank account or send them a check.

●Let the customer know their bonus points and explain how many bonuses points they need to convert into money.

●Dealing with unhappy customers.

●Telling customers, the code number for the field so they can watch the race from their end.

●Let them know how much money is in their account by asking some security questions.

●Transfer the customer to the finance department when needed.

●Explain the bonus to the customer so they can be ready for the

Kentucky Oaks Park at the Kentucky Derby show.

●Put notes for the customers’ accounts.

Customer Service and Data Entry

Consumer Cellular - Tigard, OR

September 2015 to March 2017

●Explain to the new and old customers about new phones and new plans

●Add new customers and open their new accounts.

●Explain to the old customers the difference between old phones and new phones,

●Explain to the new phones are better fetchers and easier for them to use.

●and also explain to them what company add to the new plan and why it is good for them

●Add or cancel lines from existing accounts.

●Separate a customer from an existing account and create a new account.

●Selling phone and seem card.

●Set up a date for returning a phone from a customer.

●Collect monthly payments from customers by their debit card, credit card, or e-check.

●Explain to the customer why the line or lines have been suspended.

●Dealing with unhappy customers.

●Add notes for each customer account

●Troubleshooting the phone or phone base for customers.

●Activate a new line.

●Sometimes, call the customer on their different phone so I can better assist them to set up a new phone or any kind of troubleshooting for their phones

●Change customers’ plans to better fit their needs.

●Explain to the customer why their plan automatically upgrades to the next plan.

●Transfer the customer to the billing department.

●Reinstated the accounts and the services for the customers.

●

Customer Service Representative and Data Entry

Epic System - Beaverton, OR

June 2015 to September 2015

Customer Service and Order Puller

C2F, INC - Beaverton, OR

January 2015 to June 2015

Volunteer

Imaly Elementary School

January 2010 to December 2011

Cashier, Stocker, Price Change

Target

December 2005 to January 2009

Convenience Store Assistance Manager

Lil Mart - Portland, OR

January 2000 to December 2005

Education

BSc

Dhaka University - Dhaka, BD

1985 to 1988

Skills

Microsoft Office: Word, Excel, Powerpoint, Microsoft Team.

Google Docs

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