Customer Service Care

Objective

To acquire a challenging position that will utilize my extensive experience in customer service and accounting. I am seeking a position that requires a professional attitude, demeanor, and appearance coupled with excellent communication and customer service skills.

Professional Experience

Client Banking Services Charles Schwab/Randstad June 2021- Current

Provide support for the Lending Operations servicing tasks. Activities include but are not limited to: DocuSign merge, Document restriction removal, Collateral Funding

Supporting Rush requests, owning through completion

Deliver detailed responses to inquiries, offering alternatives and ensuring an excellent client and peer experience

Work closely with all Bank Lending Leadership with a focus on quality and accuracy

Customer Care Advocate TSI Title & Registration SVS Nov 2016- Oct 2020

Responsible for accuracy and timeliness of assigned tasks, this to include accountable forms and applications

Administer tests and issue titles and credentials

Performed several clerical duties

Provided excellent customer service with a focus on quality on a high-volume inbound call line

Customer Service Agent & Office Accountant ADOT March 2006-Janurary 2016

Provided superior customer service to Arizona Department of Transportation customers via phone, digital correspondence and in person interactions

Performed and resolved various customer escalations and complaints

Oversaw financial accounts and processed customer adjustments

General Accounts needs

Education

Keller Graduate School of Management

Master, Business Management

Public Administration Concentration

Southeastern Louisiana University

Bachelor of Art, Communication

Contact this candidate