Administrative Assistant Customer Service

Matthew Santos

West Palm Beach, FL *****

*****.********@*****.***

+1-561-***-****

Work Experience

Administrative Assistant

The Winthrop House Condominium Association - Palm Beach, FL February 2017 to July 2022

Director of Owner Services

• Oversee and Delegate day to day service operations

• Handle multiple tasks at one time without losing quality of work

• Help resolve resident and staff issues

• Create transparency and communication with residents

• Manage security, packaging, communications etc.

• Create and report monthly schedule

• Create weekly payroll

• Communicate and report daily with General Manager about operations

• Delegate special instructions to staff

• Create data logs such as directories & schematics

• Interview and train oncoming staff

• Work on projects to create a more efficient environment for staff

• Answered calls - taking messages/create work orders/solve issues/or provide information

• Maintain all equipment such as computers, printers, cameras, phones to ensure quality and efficient work environment for staff

• Seek improvements and delegate projects to make environments more efficient Valet Director

Waterview Towers Condominium Association, Inc. - West Palm Beach, FL January 2014 to January 2017

• Manage and maintain staff

• Create weekly schedules

• Interview and Hire new staff

• Maintain transparency and good repour with residents

• Manage and Label all vehicle keys

• Manage Parking garage and work along maintenance/vendors to improve garage

• Meet General Manager and Operations manager daily

• Create reports and resident databases

• Keep account of any guests for residents

Education

High school diploma

Forest Hill Community High School - West Palm Beach, FL August 2009 to May 2013

Skills

• Interviewing

• Operations Management

• Microsoft Word

• Process Improvement

• Microsoft Excel

• Management

• Microsoft Outlook

• Databases

• CAM License

• Computer skills

• Administrative Experience

• Office Management

• Payroll

Languages

• English - Expert

• Spanish - Fluent

Certifications and Licenses

Community Association Management License (CAM)

Additional Information

Eager and willing

Adaptive & retentive

Customer service quality & communication skills

Can work under high pressured environments

Contact this candidate