PABLO RIVAS

Southern Alberta Institute of Technology Alberta, Canada

Third year student inside the Mechanical Engineering Technology program GPA: 3.0/4.0

Lycée Franςais de San Salvador San Salvador, El Salvador French Baccalaureate in Science specialized in Physics GPA: Honors

Languages: Fluent in Spanish, English and French, Intermediate in Portuguese Banco Agricola San Salvador, El Salvador

Means of Payment Services, Winter intern

Intern in the Payment Services area of El Salvador’s biggest bank

• Data Analysis of customers transfers and discrepancies using Excel

• Learning about Architecture of Processes

• Solving customer’s cases

• Finding ways to improve customer experience

• Seeking new ways to facilitate and automize each sector of the bank TELUS International San Salvador, El Salvador

Customer service representative

Providing help to TELUS customers of the Corporate mobile sector.

• Giving customers information about products and services with good and clear communication

• Handling customer complaints

• Processing orders

• Communicating with customers in French, English and occasionally Spanish

• Using a lot of computer and system skills such as doing adjustments in the system and providing technical support

• Assisting the customer with bill inquiries and cancellations Technical Support Agent

Working as a technical assistant in the biggest security company in North America: ADT, now owned by TELUS

• Learning how all different security sensors work and all the problems they can have (Motion Sensors, Water Sensors, Temperature Sensors, Door Sensors, Smoke and CO detectors, Thermostats, Smart Lights)

• Knowledge in security cameras, doorbells, and door locks and how to troubleshoot them

• Knowledge on control panels (keypads controlling the alarm system)

• Provided help to customers with technical issues with their system, apps, websites, and electronic devices

• Creating Technician appointments, sending new batteries and devices and communicating with different branches around Canada

Blackhawk Support Services San Salvador, El Salvador Customer service representative

Helping customers with their Visa and Mastercard gift cards on the US

• Knowledge in correct procedure to activate and use company gift cards

• Understanding of fake websites and different ways of scam and how to avoid them

• Replacement and orders of credit cards, learning about different shipping times

• Knowledge of different withdrawals procedures on each state of the US

• Commitment on keeping every call under five minutes and sticking to a specific script

• Assistance with physical and digital cards

Teleperformance San Salvador, El Salvador

Interpreter

Medical Interpreter over the phone for the US in Spanish and English

• Knowledge on all medical terms for diseases, body parts, medical instruments, etc. In both Spanish and English

• Translating every sentence using key words and points

• Addressing the doctor and the patience in a professional matter

• Avoiding saying more that what’s being spoken and avoiding any personal opinion

• Studying and reviewing new medical terms

• Improving communication in English to a native level Concentrix SA de CV San Salvador, El Salvador

Technical Support Agent

Technical Assistant for HP Instant Ink, the printer’s sector of HP

• Knowledge in Web Services for HP printers both in smartphone and PC

• Knowledge on the functions of the HP websites and Apps, and their relations to the printers

• Troubleshooting of printers either of the system, the parts of the printers or the ink

• Replacement and order of new cartridges for the customers

• Knowledge of every HP Printer and the difference on each one (including quality)

• Guiding the customer on self-service or helping them through remote control session

• Knowledge on Wi-Fi properties and routers

Softwares: Excel, Word, PowerPoint, Photoshop, Sony Vegas, SolidWorks and Fusion 360(3D Modeling) First Level manufacturing skills: Milling, Threading, Machining, Assembling, Cutting Activities: 17 years of experience in Tennis, 4+ years of Bodybuilding and Calisthenics experience, great passion for sports and outdoor activities

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