Administrative Assistant Csr

Rebecca Santiago

**** **** *** *, *** ***, Fargo, ND 58104

Phone: 701-***-**** email: ********@*******.***

EDUCATION

Minnesota State Community and Technical College, Moorhead, MN

Associate of Applied Science – Cybersecurity May 2022

Northwest Technical College, Moorhead, MN

Associate of Applied Science - Legal Administrative Assistant May 2003

Associate of Applied Science - Administrative Assistant May 2003

Certificates: Pearson VUE Administrator May 2005

Community Interpreter Health and Human Services June 2014

IT COURSEWORK

Business Computer

IT Essentials 1 & 2

Beginning Networking

Cisco 1 & 2

Excel

Linux 1

Network Security

Intro Prog & Script

Google Cloud Platform

EMPLOYMENT

State of ND

Qualified Service Provider April 2022 – Current

Communicated courteously and effectively on the phone with Doctors and Insurance

Cook and Clean for 57-year-old client

Assist in baths

Medication dispenses

Grocery shopping

Practice HIPPA

Credit Collections Bureau

Bi-Lingual Collector Oct. 2016 – June 2019

Communicated courteously and effectively on the phone with Spanish and English-speaking clients

Verified and updated consumer information, investigated place of employment and assets, and negotiated payment arrangements and settlements with consumers

Qualified consumer for garnishments, bank garnishments or repossession of property, filing the appropriate documents for legal team to review

Followed HIPAA Privacy and Security policies and procedures

Sanford Medical Center

Radiology Assistant July 2015 – Oct. 2016

Greeted all patients/visitors in a professional, friendly, and respectful manner and determined urgent health/conditions

Demonstrated a customer-focused philosophy in communication and action with patients, families, and all health care team

Verified and updated patient information and insurance information in the computer for each visit

Ensured that the right code is in place for the type of visit

Received and record patient visit co-pays when needed

Contacted the right therapist for who the patient was seeing

Responded to needs of patients in a courteous manner

Created a cohesive environment to support a caring patient environment

Physical Therapy Registration Sept. 2013 - July 2015

Answered all incoming phone calls and schedule all patient clinic appointments

Record accurate phone messages and direct calls to appropriate person

Rescheduled patient visits in the computer and directed all Interpreter calls and who the patient will be assisted by

Assisted all radiologist that were on call and in office

Uploaded X-rays, MRIs, and images to the system and made sure all STATs are routed to the right Radiologist

Burned all images to CDs and routed

Family Health Care

Bi-Lingual Schedular Oct. 2012 – June 2013

Answered all incoming phone calls and schedule all patient clinic appointments

Recorded accurate phone messages and directed calls to appropriate person

Rescheduled patient visits in the computer and directed all interpreter calls and who the patient will be assisted by

Performed security assurance role by making sure all HIPPA was being followed, ensured all safety and security was being followed throughout the entire clinic, along with PHI security

Rebecca Santiago, Page 2

EMPLOYMENT (continued)

Microsoft Business (contracted - Solutions Kelly Services) June 2006 – June 2007

Administrative Assistant/IT Chat Agent

Verified and updated managers meetings/travel/meals, managed calendars, and completed simple to complex assignments

Communicated courteously/effectively on the phone/person, with managers/partners

Scheduled current/new projects/answer emails, word document/charts

Setup meetings for managers via web

Setup all events/catering, arrange meetings via telecom, ability to do simple IT setups for connections

Proctored while staff took test

Certified VUE for testing

Shipped out all materials needed for outbound meetings/events

Ability to work with all Microsoft products

Bilingual team for online/inbound/outbound sales of licenses

Assured that partners/customer product keys all were valid

Confidentiality on who the partners/clients where that called in or text

Assured that product keys were assigned to the right partner/client

Searched for information on the product for domestic and international partners

Multi-tasked between inbound and online chats with partners

Calculated products so that the partner knows what kind of deal they will be getting for the licenses and other products.

Microsoft Business Solutions (contracted - Volt Services) May 2003 – May 2004

Administrative Assistant

Verified and updated managers meetings/travel/meals, managed calendars, and completed simple to complex assignments

Communicated courteously/effectively on the phone/person, with managers/partners

Scheduled current/new projects/answer emails, word document/charts

Followed confidentiality procedures on the projects

Setup meetings for managers via web

Setup all events/catering, arrange meetings via telecom, ability to do simple IT setups for connections

REFERENCES

Abby Guzman, Front Desk Preceptor

Lonestar Circle of Care, Austin TX, 78744

PH: 701-***-****

Jasmin Garret, Language Service Manager

Family Health Care, Fargo, ND

PH: 701-***-****

Ericka Rodriquez, Enrollment Specialist

Family Healthcare, 301 NP Ave, Fargo ND

PH: 218-***-****

Pamela Dack, Administrative Specialist

Greenline SW LRT Extension

St. Louis Park MN, 56465

PH: 952-***-****

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