Lisa Ann Crews

*** ******* **** ****

Carrollton, Georgia 30116

Cell 470-***-****), adsgto@r.postjobfree.com

EDUCATION:

Devry University – Medical Billing & Coding Certification 2018 (3.25 GPA)

Allied College – Georgia Board of Pharmacy – Pharmacy Technician Certification 2015

University of Phoenix – Associate of Arts Business Administration – 2011 (3.0 GPA)

SPECIFIC SKILLS:

•Office Manager for Primary Care Group for Dr. Jack Crews Owner

•85 words per minute typist

•Expert on Excel, Intergy, Meditech, PowerPoint and Prime Suite, Microsoft Office

•Knowledge of Medicare and other Insurance billing procedures

EXPERIENCE:

Credit Acceptance Corporation - Remote 01/05/2020-Present

•Front End Collection Specialist

•Taking all inbound and outbound calls on a automated dialer

•Taking all payments and getting account current

•I work all accounts in setting up payment arrangements and collecting all balances

Aarons Corporate, Kennesaw, Georgia, 11/9/2018 to 01/03/2020

•Collections/Billing Specialist

•My collections are $23,000 per month.

•I do Inbound and Outbound calls from Aarons.

•I am good in customer relation skills, I collect full payments or set up payment arrangements or I schedule a Return on the merchandise for the store to pick up.

USI Insurance, 5/4/2018 to 11/2/2018 (Company lost contract)

•Front Office Receptionist/Manager

•I answered the phones and transferred calls to correct departments for Insurance Sales.

•I also set up meetings and lunches for Owner and all management duties in my role at USI Insurance.

•I was also in charge of balancing American Express Corporate Card.

•Also ordered all office supplies from Staples & scheduled maintenance on all Xerox Copiers monthly.

Cahaba Medicare, 11/2017 to 4/20/2018 (Company lost contract)

•Medicare Customer Service Representative

• Responsible for verifying Medicare eligibility for patients

•Assisted and helped to assist with Medicare claims denials.

•I also checked to see if patients were in a long-term nursing facility or hospital to help get their claims filed in a timely manner.

Greenway Medical, 5/2015 to 10/2016

•Medical Billing Specialist

•Processed and appealed claim denials

•I had 23 physicians that I billed for and spoke with patients to help them to get their claim processed and paid.

Key Real Estate Solutions, 6/2014 to 5/2015

•Real Estate Agent

•Property Management

Audibel Hearing Aid Center, 9/2012 to 6/2014 (Company closed)

•Front Office Manager.

•I did all the scheduling of setting hearing aid testing for patients.

•I also did all the ordering of Hearing Aids from Audibel.

•I also did all repairs of cleaning and repairing of hearing aids when patients brought their hearing aids in for repair.

•I did all balancing of daily reports from collecting money daily and monthly on Excel.

Tanner Medical Center, 6/1993 to 9/2012

•Office Manager for Primary Care Group for Owner Dr. Jack Crews

•Medical Billing Specialist-Carousel Pediatrics

•Front Office Receptionist-Carousel Pediatrics

•Front Office Receptionist-Primary Care Group of West Georgia

•Refund Specialist-Tanner Hospital

•Data Processing Specialist-Tanner Hospital

•Patient Registrar-Emergency Department-Tanner Hospital

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