Customer Service Case Manager
Resume:
Lawrence, KS *****
*********@*****.***
JESSICA SLOCUM
OBJECTIVE
To obtain a career that assists individuals in conjunction with utilizing my talents of efficiency, organization, and time management.
SKILLS & ABILITIES
Fast-Learner
Efficient Time Management Skills
Skillful Analytical Thinking
Able to Multi-Task
High-quality Customer Service Skills
Proficient Typing Skills (120 words per minute)
EXPERIENCE
PETSMART
ASSISTANT STORE LEADER
October 2019-Current
Supervisor: Bob Irwin
• Supervise 14 associates in stocking and customer service
•Unload truck and distribute inventory
• Maintain supply orders for the store
• Maintain appropriate scheduling based on hours given and associate availability.
• Develop routine for store tasks to maintain flow of necessary tasks.
• Train inventory manager and customer engagement manager and pet care/cashier/stocking associates.
• Assist in running pet salon and training services.
• Maintain cash safe and register integrity.
• Manage safety inspections and run monthly safety meetings.
QUALITY ASSURANCE LIAISON
ECKAAA COMMUNITY DEVELOPMENTAL DISABILTIY ORGANIZATION
September 2018 -September 2019
Supervisor: Amber Vogeler & Elizabeth Maxwell
Identify/assess eligibility for individuals with I/DD.
Assess individual’s with developmental/intellectual disabilities functional abilities regularly to determine continued eligibility.
Monitor compliance of providers of I/DD services.
Monitor & follow up on individual’s care/progress for difficult cases.
Collaborate with external partners such as Targeted Case Manager, CDDO, families/guardians, I/DD providers as well as local mental health providers to assure appropriate/quality care of members.
Identify resources and benefits available to members who may not qualify for I/DD waiver services.
Maintain member information in relation to demographics of each member.
Work with State (KDADS) to improve quality of services in our area (3 counties).
EMERGENCY DEPARTMENT DISPATCHER
FERRELLGAS
April 2015-May 2021
Supervisor: Janie Prue & Shannyn Barone
Answer phones for emergency calls for gas leaks, smelling gas, etc.
Dispatch drivers to calls
Respond to emails for customer service
LONG-TERM SUPPORT & SERVICE COORDINATOR FOR THE I/DD WAIVER
AMERIGROUP MEDICAID MANAGED CARE ORGANIZATION
May 2017-September 2018
Supervisor: Angela Allen
Assess individual’s with developmental/intellectual disabilities functional abilities
Complete Service Plans for services
Monitor & follow up on individual’s care/progress
Collaborate with external partners such as Targeted Case Manager, CDDO, families/guardians, medical providers for treatment for member as well as internal partners such as Behavioral Health Dept, Medical Director and/or Physical Health Dept.
Identify resources and benefits available to members
TARGETED CASE MANAGER
THE ARC OF DOUGLAS COUNTY
October 2015-May 2017
Supervisor: Barb Bishop
Assess individual’s with developmental/intellectual disabilities functional abilities
Create goals to assist individual’s in living more independent lives
Coordinate care needed for individual’s
Monitor & follow up on individual’s progress/continued needs.
SELF-ADVOCATE SUPPORT STAFF
SELF-ADVOCATE COALITION OF KANSAS
October 2015-May 2017
Supervisor: Barb Bishop
Support Individuals with Intellectual/Developmental Disabilities who have been victims of sexual/domestic violence
Coordinate with the Kansas Coalition for Sexual and Domestic Violence to create program for individuals with I/DD who have been victims of sexual/domestic violence
Provide training across the state to other programs who deal with individuals with I/DD who have been victims of sexual/domestic violence
Attend conferences throughout the United States to provide education and training to organizations about individuals with I/DD who have experienced sexual and domestic violence
ASSESSMENT SPECIALIST/TARGETED CASE MANAGER
COF TRAINING SERVICES
February 2015-October 2015
Supervisor: Jennifer Star
Assess individual’s with developmental/intellectual disabilities functional abilities
Create goals to assist individual’s in living more independent lives
Coordinate needs for individual’s
Monitor & follow up on individual’s progress/continued needs.
SERVICES SPECIALIST
COMMUNITY DEVELOPMENTAL DISABILITY ORGANIZATION
June 2014-February 2015
Supervisor: Paula Morgan
Complete Functional Assessment for individuals with Intellectual/Developmental Disabilities
Attend Individualized Education Plan/Transition Meetings for Individuals with Intellectual/Developmental Disabilities
Work collaboratively with consumer’s team to assure appropriate/adequate care
HUD SERVICE COORDINATOR
COF TRAINING SERVICES
January 2014-June 2014
Supervisor: Carla Biehnoff
Identify and implement community services which were beneficial to consumer’s with Intellectual/Developmental Disabilities
Completed HUD paperwork for individuals with Intellectual/Developmental Disabilities
Identify and assist with employment related matters for individuals with Intellectual/Developmental Disabilities
SOAR CASE MANAGER/HOUSING STAFF/CASE MANAGER
ELIZABETH LAYTON CENTER (FRANKLIN COUNTY MENTAL HEALTH)
September 2005—November 2013
Assist in working through disability process with individuals whom have a severe and persistent mental illness
Ensure that consumer’s with a severe and persistent mental illness were able to access community services available to them
EDUCATION
OTTAWA UNIVERSITY
OTTAWA, KANSAS
BACHELOR OF FINE ARTS IN PSYCHOLOGY
2012-2014
JOHNSON COUNTY COMMUNITY COLLEGE
OVERLAND PARK, KANSAS
ASSOCIATES IN FINE ARTS IN PSYCHOLOGY/NURSING
1998-2005
LEADERSHIP
Member of Ottawa Kiwanis (2014)—Nominated for Vice President but unable to do so due to time constraints
Previously Certified SOAR Trainer
Certified TCM (Targeted Case Manager)
Person-Centered Support Trained
Previously Certified CPR Instructor
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