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Customer Service Case Manager

Location:
Lawrence, KS, 66046
Posted:
September 06, 2022

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Resume:

**** ********* *****

Lawrence, KS *****

785-***-****

adsgsv@r.postjobfree.com

JESSICA SLOCUM

OBJECTIVE

To obtain a career that assists individuals in conjunction with utilizing my talents of efficiency, organization, and time management.

SKILLS & ABILITIES

Fast-Learner

Efficient Time Management Skills

Skillful Analytical Thinking

Able to Multi-Task

High-quality Customer Service Skills

Proficient Typing Skills (120 words per minute)

EXPERIENCE

PETSMART

ASSISTANT STORE LEADER

October 2019-Current

Supervisor: Bob Irwin

• Supervise 14 associates in stocking and customer service

•Unload truck and distribute inventory

• Maintain supply orders for the store

• Maintain appropriate scheduling based on hours given and associate availability.

• Develop routine for store tasks to maintain flow of necessary tasks.

• Train inventory manager and customer engagement manager and pet care/cashier/stocking associates.

• Assist in running pet salon and training services.

• Maintain cash safe and register integrity.

• Manage safety inspections and run monthly safety meetings.

QUALITY ASSURANCE LIAISON

ECKAAA COMMUNITY DEVELOPMENTAL DISABILTIY ORGANIZATION

September 2018 -September 2019

Supervisor: Amber Vogeler & Elizabeth Maxwell

Identify/assess eligibility for individuals with I/DD.

Assess individual’s with developmental/intellectual disabilities functional abilities regularly to determine continued eligibility.

Monitor compliance of providers of I/DD services.

Monitor & follow up on individual’s care/progress for difficult cases.

Collaborate with external partners such as Targeted Case Manager, CDDO, families/guardians, I/DD providers as well as local mental health providers to assure appropriate/quality care of members.

Identify resources and benefits available to members who may not qualify for I/DD waiver services.

Maintain member information in relation to demographics of each member.

Work with State (KDADS) to improve quality of services in our area (3 counties).

EMERGENCY DEPARTMENT DISPATCHER

FERRELLGAS

April 2015-May 2021

Supervisor: Janie Prue & Shannyn Barone

Answer phones for emergency calls for gas leaks, smelling gas, etc.

Dispatch drivers to calls

Respond to emails for customer service

LONG-TERM SUPPORT & SERVICE COORDINATOR FOR THE I/DD WAIVER

AMERIGROUP MEDICAID MANAGED CARE ORGANIZATION

May 2017-September 2018

Supervisor: Angela Allen

Assess individual’s with developmental/intellectual disabilities functional abilities

Complete Service Plans for services

Monitor & follow up on individual’s care/progress

Collaborate with external partners such as Targeted Case Manager, CDDO, families/guardians, medical providers for treatment for member as well as internal partners such as Behavioral Health Dept, Medical Director and/or Physical Health Dept.

Identify resources and benefits available to members

TARGETED CASE MANAGER

THE ARC OF DOUGLAS COUNTY

October 2015-May 2017

Supervisor: Barb Bishop

Assess individual’s with developmental/intellectual disabilities functional abilities

Create goals to assist individual’s in living more independent lives

Coordinate care needed for individual’s

Monitor & follow up on individual’s progress/continued needs.

SELF-ADVOCATE SUPPORT STAFF

SELF-ADVOCATE COALITION OF KANSAS

October 2015-May 2017

Supervisor: Barb Bishop

Support Individuals with Intellectual/Developmental Disabilities who have been victims of sexual/domestic violence

Coordinate with the Kansas Coalition for Sexual and Domestic Violence to create program for individuals with I/DD who have been victims of sexual/domestic violence

Provide training across the state to other programs who deal with individuals with I/DD who have been victims of sexual/domestic violence

Attend conferences throughout the United States to provide education and training to organizations about individuals with I/DD who have experienced sexual and domestic violence

ASSESSMENT SPECIALIST/TARGETED CASE MANAGER

COF TRAINING SERVICES

February 2015-October 2015

Supervisor: Jennifer Star

Assess individual’s with developmental/intellectual disabilities functional abilities

Create goals to assist individual’s in living more independent lives

Coordinate needs for individual’s

Monitor & follow up on individual’s progress/continued needs.

SERVICES SPECIALIST

COMMUNITY DEVELOPMENTAL DISABILITY ORGANIZATION

June 2014-February 2015

Supervisor: Paula Morgan

Complete Functional Assessment for individuals with Intellectual/Developmental Disabilities

Attend Individualized Education Plan/Transition Meetings for Individuals with Intellectual/Developmental Disabilities

Work collaboratively with consumer’s team to assure appropriate/adequate care

HUD SERVICE COORDINATOR

COF TRAINING SERVICES

January 2014-June 2014

Supervisor: Carla Biehnoff

Identify and implement community services which were beneficial to consumer’s with Intellectual/Developmental Disabilities

Completed HUD paperwork for individuals with Intellectual/Developmental Disabilities

Identify and assist with employment related matters for individuals with Intellectual/Developmental Disabilities

SOAR CASE MANAGER/HOUSING STAFF/CASE MANAGER

ELIZABETH LAYTON CENTER (FRANKLIN COUNTY MENTAL HEALTH)

September 2005—November 2013

Assist in working through disability process with individuals whom have a severe and persistent mental illness

Ensure that consumer’s with a severe and persistent mental illness were able to access community services available to them

EDUCATION

OTTAWA UNIVERSITY

OTTAWA, KANSAS

BACHELOR OF FINE ARTS IN PSYCHOLOGY

2012-2014

JOHNSON COUNTY COMMUNITY COLLEGE

OVERLAND PARK, KANSAS

ASSOCIATES IN FINE ARTS IN PSYCHOLOGY/NURSING

1998-2005

LEADERSHIP

Member of Ottawa Kiwanis (2014)—Nominated for Vice President but unable to do so due to time constraints

Previously Certified SOAR Trainer

Certified TCM (Targeted Case Manager)

Person-Centered Support Trained

Previously Certified CPR Instructor



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