District Manager Branch

Diana Cortez

Haslet, TX • (***) ***–**** • **********@*****.***

CAREER SUMMARY

Adaptable professional with 18+ years of experience and proven knowledge of consumer credit, loan processing, and collections. Aiming to leverage my skills to successfully fill the Area Manager role at your company.

WORK EXPERIENCE

World Acceptance Corporation, Fort Worth, TX

Branch Manager, September 2020 – Present

Establish and maintain relationships with individuals or business customers or provide assistance with problems these customers may encounter.

Approve, reject, or coordinate the approval or rejection of lines of credit and personal loans.

Review collection reports to determine the status of collections and the amounts of outstanding balances.

Analyze and classify risks and investments to determine their potential impacts on companies.

Examine, evaluate, or process loan applications.

Oversee the flow of cash or financial instruments.

World Acceptance Corporation, Fort Worth, TX

District Manager, March 2003 – August 2020

Listen to and resolve customer complaints regarding services, products, or personnel.

Monitor sales staff performance to ensure that goals are met.

Hire, train, and evaluate personnel.

Provide staff with assistance in performing difficult or complicated duties.

Plan and prepare work schedules and assign employees to specific tasks.

Attend company meetings to exchange product information and coordinate work activities.

Analyze details of sales territories to assess their growth potential and to set quotas.

Keep records pertaining to purchases, sales, and requisitions.

Review operational records and reports to project sales and determine profitability.

EDUCATION

Boswell High School, Saginaw, TX

High School Diploma

SKILLS

Proficient in Microsoft Office

Time-management and conflict resolution

Leadership

Interpersonal

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