Supervisory and customer service skills and work well under pressure
Resume:
Nancy L. Tapia
Contact
**** **** ** *** ** Chino, Ca 91710
************@*****.***
Objective
Motivational leader and organizational problem-solver with advanced supervisory, team-building and customer service skills. Experience stepping into roles and quickly making positive changes to drive work space success. Focused on using training, mentoring and morale building techniques to maximize engagement and performance.
Education
Chino High School Class of 2018. Chino, Ca. Graduated Chino High School with extra credits, was always punctual to all my classes and attended tutoring programs to help develop my studying habits stronger and faster. I was always a hands-on student and enjoyed learning new things and was a very good asset to helping other students around me study and complete projects.
Mt. San Antonio College Class of 2021. Walnut, Ca. Graduated with a 3.8 GPA, was always punctual to my classes and was one of the top students in my class. I loved working with everyone and learning from everyone. I was always a hands-on student striving to learn the best material I could. Studied 20+ hours a week and was always competent to complete assignments and exams the same day given.
Experience
10/2021-current
Supervisor • Starbucks Coffee Company
As a supervisor I am responsible for creating a warming and welcoming environment for our partners as well as our customers. While meeting all requirements to be a great supervisor and managing a fast paced work space, I create a great environment for all partners to learn new things, excel in their job and grow within the company. My key responsibilities are cash management, training, placing orders, and daily temps.
02/2021-09/2021
Lead cashier • Waba Grill
As a lead cashier I made sure customers were satisfied with the fast and friendly service and making sure they were content with their stay at the location
04/2019-02/2021
Shift manager • Carl’s Jr.
As a shift manager I was in charge of running a fast paced, high stress environment restaurant where I had to make sure employees were working with each other meeting production requirements. I performed scheduled inventories and supply audits, trained new members and assisted management with employee improvement.
Key Skills
Strong written and verbal communication skills. Telecommunication skills. Cleanliness and organization. Software and EHR.
Vital sign measurements.
Injections.
CPR, EKG/ECG.
Patient preparation.
Medical terminology.
Medical coding.
Appointment setting.
Scheduling.
Fluent Spanish speaker.
ASL: Beginner.
Communication
Having this opportunity will help with my life goals and achieving more milestones, as well as expanding my education on being a medical assistant. As a natural born leader I am always looking forward to learning new things and recognizing when work needs improvement. Being a hands-on and bilingual worker has helped me accomplish work with each position given, and hope to be a positive and beneficial addition to your staff.
Languages
Spanish: fluent
English: fluent
ASL: beginner
References
Tania Salazar Former colleague
Rigo Aragon Former counselor and mentor
Claudia Sanchez Former Medical Assistant professor
Sandra Aguilar Former colleague
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