Customer Service Representative

Joanne O’Connell-Brandt

** ***** **** *************, ** 17022. 717-***-****

Job Objective:

● To obtain a position as a Customer Service Specialist Experience:

. Customer Service Specialist within Lancaster General Health

.Denial Management Specialist

. Finding resolutions for denials and making sure that patient registration is accurate and complete for the Medicaid team. 07/2016 to present

. Verifying insurance coverages online and adding coverages into registration

. updating coordination of benefits in registration in Epic

.Customer Service Specialist within Lancaster General Health for 3 years

.Financial clearance center-Insurance validation, submitting authorizations for Inpatient and outpatient services. 04/2013 to 07/16

● Customer Service Specialist within Lancaster General Health for 6 years

. Call center, collections and resolving issues with customers and insurance companies. I had an office at the Suburban Outpatient Center and floated to Downtown Duke Street Financial Counselor office to work in the walk in department for collections and to help families apply for financial assistance 04/08 until 04/2013

● Customer Service Representative for Lancaster General Medical Group for 3 years

. Scheduling appointments, answering telephones, verifying insurance coverage and registration. 02/2005 until 04/2008

● Dental Receptionist and Dental Assistant for Dr Fetter in Elizabethtown, Pa

. Scheduling appointments and billing insurance companies 05/1990 until 02/1992 Education and Activities:

● Donegal High School :graduated June 1988

● Willow Street Vocational Technical School: Dental Assisting and Dental Receptionist training .graduated June 1988

● Ladies Auxiliary for American Legion Post 329 :from 2005 until present References: furnished upon request.

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