Service Representative Customer

DG

DEBBIE GRAZIANO

***********@*****.*** 707-***-**** Middletown, CA 95461

To obtain a position where I can expand my professional experience and positively contribute to a solid growing company.

Personable and dedicated Customer Service Representative with extensive experience in banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Experience in leadership

Organizational skills

Multitasking

People skills

Problem resolution

Reliable & trustworthy

Active listening

Team player

Problem solving

Planning and scheduling

Jim Bone Auto Santa Rosa, CA

Business Office Associate

10/2016 - 08/2022

Sorted incoming mail and delivered to appropriate employees or departments.

Ordered office supplies for supply closet inventory. Processed both outgoing and incoming payments and invoices. Reconciled company credit cards, expense accounts and other expenses and financial records.

Prepared monthly and year-end closing statements, financial documents and invoices.

Balance cash accounts on a daily basis.

Reconcile multiple schedules on a monthly basis.

Input and process all warranty cancelation and refunds. Ukiah Ford Ukiah, CA

Office Manager

06/2012 - 10/2016

Administered payroll and maintained proper documentation of employee personnel.

Implemented and maintained company protocols to facilitate smooth daily activities.

Managed, scheduled and coordinated office functions and activities for employees.

Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Used judgment and initiative in handling confidential matters and requests.

Assisted in AP/AR when needed.

Coordinated staff scheduling to promote smooth office operations. Summary

Skills

Experience

Savings Bank of Mendocino County

Ukiah, CA

Loan Servicing Specialist

12/2009 - 06/2012

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.

Conveyed acceptance or rejection to customers by mail, telephone, or in person.

Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.

Scanned and uploaded loan and related documents into system. Organized, filed and maintained customer, department and regulatory loan records.

Examined and verified information in loan application and closing documents.

Monitored loans to verify adequate and current insurance coverage. Audited files regularly to detect and correct paperwork and processing errors.

Redwood Credit Union Ukiah, CA

Senior Member Service Representative

12/1999 - 10/2009

Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions. Helped members resolve account problems and navigate internal systems to handle routine needs.

Offered exceptional customer service to differentiate and promote company brand.

Cross-trained in different internal databases and service positions to help team members meet coverage demands.

Initiated and led conversations to identify and assess member needs. Developed positive relationships with members, fostering community atmosphere.

Enhanced member relationships by providing excellent service during each interaction.

Reviewed new account applications to verify eligibility of prospective members.

Presented and explained services and products to meet member needs. Maintained knowledge of company products, services and procedures to better serve customers and meet company goals.

Answered member questions about products and services. Processed cash and check deposits every day.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assist in Branch Operations to include detailed opening and closing procedures.

Supervising staff and delegating responsibility to ensure superior customer service standards.

Perform high level duties with regards to new accounts, all types of consumer loans and mortgage loans.

Cloverdale High School Cloverdale, CA

High School Diploma

06/1982

Regional Occupational Program. Ukiah, CA

Education and Training

Certificate in Accounting

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