General Manager Customer Service
Resume:
Michael Marek
Harlingen, TX *****
**********@*****.***
Willing to relocate to: South Padre Island, TX - Brownsville, TX - McAllen, TX Authorized to work in the US for any employer
Work Experience
General Manager
Tru Fit Athletic Club - McAllen, TX
February 2021 to November 2021
Tru Fit Athletics Club-South Texas
•Leadership Experience
Analysis
Managed to convert $2M worth of business from competitors introduced through existing client referrals Business Development
•Grew to lead and onboard a team of 3 account managers
•Exceeded annual revenue targets by an average of 57% year Recognized by supervisor for "working hard and diligently, quickly and consistently" on new business, leveraging excellent listening skills and talent for articulating the value-add of represented products and services.
Manager/Service Writer
Elite Auto Sales
January 2014 to December 2019
Michigan
Adhere to inventory control processes which include but are not limited to compliance regulations, cost control measures, and inventory management.
Managed issues and resolved customer complaints in person, via email, and telephone
Increased portfolio sizes by 13%, cross-selling 5 products and services to existing customers Education
High school diploma
Nevis Secondary - Nevis, MN
August 1995 to June 1999
Business Administration
Small Business Guliford Community College
Skills
• Store management (10+ years)
• Business Development (10+ years)
• Sales Management (10+ years)
• Upselling (10+ years)
• Salesforce (10+ years)
• Budgeting (10+ years)
• General Ledger Accounting (5 years)
• Management (10+ years)
• Recruiting (10+ years)
• Employee Orientation (10+ years)
• Process Improvement (10+ years)
• B2B Sales (5 years)
• Presentation Skills (3 years)
• Relationship Management (10+ years)
• Research (10+ years)
• Merchandising (10+ years)
• Outside Sales (5 years)
• Operations Management (10+ years)
• Event Planning (10+ years)
• Purchasing (10+ years)
• Profit & Loss (10+ years)
• Negotiation (10+ years)
• Accounts Payable (5 years)
• Auditingd (5 years)
• Forecasting (10+ years)
• Property management (5 years)
• Driving (5 years)
• Account Reconciliation (3 years)
• Cold Calling (10+ years)
• Account Management (10+ years)
• Leadership (10+ years)
• Project Management (10+ years)
• Pricing (10+ years)
• SAP
• Accounts Receivable
• Bank Reconciliation
• Customer service
Languages
• English - Expert
Awards
General Manager
July 2021
TruFit General Manager of the Month Award
General Manager
July 2021
TruFit Work Ethic Award.
General Manager
August 2021
TruFit General Manager of the Month
1st. To achieve award twice
1st. To achieve back to back.
1st. To achieve GM of the Month and Work Ethnic in same month. Certifications and Licenses
TABC
ServSafe Food Handler Certificate
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