Customer Service Public Relations

KAREN LUCIA CHUI

*****.****.*@*****.***

EDUCATION

**** - **** *** ******** ******. Madrid, Spain

Executive Master in Strategic Marketing Direction and Management

**** - **** ****** **** *******ity. Managua, Nicaragua College graduate: Cum Laude “Industrial and System Engineering”

1993 - 1997 Colegio Centro América. High School Diploma

WORK EXPERIENCE

BAC Credomatic. Managua, Nicaragua. September 2010 - April 2021 Corporate Banking Executive:

Responsible for the administration, maintenance, expansion and loyalty of a selective portfolio of corporate clients. Identify the financial needs of clients and promote cross selling and placement of products and services, thus guaranteeing the fulfillment of goals. Prepare customer profitability analysis for business decision making and offer presentation. Prepare and present commercial proposals and conclude at the close of business.

Copa Airlines. Managua International Airport. August 2004 - September 2010. Airline Customer Service & Audit Coordinator:

Responsible for conducting Audits to ensure quality in processes, procedures, corporate image and operational safety. Measurement of station efficiency and customer satisfaction.

Thomas More University. Managua, Nicaragua. January 2003 - August 2004. Head of Public Relations:

Responsible for event logistics, protocol and media. Coordination with advertising agencies in advertising campaigns.

SKILLS

Proficient in Office and Windows

Excellent communication skills, analytical, and quantitative abilities. Bilingual (Spanish - English)

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