Sales Manager Customer Service
Resume:
Resume Vitae Edward Figueiredo
EDWARD M. FIGUEIREDO
NEW BEDFORD, MA 02740
********@*****.***
Professional Profile
Accomplished results driven automotive retail, finance and leasing, manager, proficient in successful national and international contract negotiations. Strong and creative problem solver with the ability to work with diversified situations under pressure, resolving conflicts, provide training on teamwork and customer service, CSI, to all levels of staff. Specializing in creating and implementing high impact performance strategies that directly impact growth and profitability of businesses and corporations. Strong team leader with vast knowledge in communications, financing, industry and developing talent, coupled with a vast experience and knowledge of automotive marketing and logistics. Hands – on manager/director with highly developed negotiation skills and experience in several sales fields, such as desking deals, appraising, advertising, ordering of vehicles, sub-prime lending, business development center and inventory management. Equally strong, in procurement, budgeting, financial and all levels of management. Motivating and intense communicator with highly developed negotiation skills and presentations. Able to foster relationships with colleagues and staff at all levels, as well as multitasking.
Work Experience
. General Manager for JdByrider from January 2015 to present. Responsible for overseeing the overall daily operation of dealership, and all aspects of inventory control, overseeing the sales department, parts department and service departments profitability. Conducting meetings with the management team of all departments and analyzing, budgeting and discussing how to improve everyday operations of the dealership. Responsible for analyzing and report to President on a everyday basis through spreadsheets and several reports which were devised by me.
. General Sales Manager for Balise Nissan of Cape Cod and Balise Ready Credit from January 2013 to 2015, responsible for overseeing the overall daily operation of both dealerships, and all aspects of inventory control, overseeing the sales department, parts department and service departments profitability. Conducting meetings with the management team of all departments and analyzing, budgeting and discussing how to improve everyday operations of both dealerships.
. General Manager for Auto Choice Pre-Owned Superstore, from March 2012 through December 2013, responsible for overseeing the daily operations, especially sub-prime
financing, (Buy Here Pay Here) portfolio and all aspects of BHPH, and all aspects of financing, inventory control, Rental Department, Leasing, training staff, advertising, service and parts departments, desking deals, buying and selling vehicles including wholesale and generating profitability.
. General Manager for Colonial South Chevrolet, from January 2006 to January 2010, specializing in everyday operations of the dealership, business management, personnel, inventory, desking deals, financing and sub-prime financing, advertising and profitability, as well as Parts and Service Departments.
. General Sales Manager/General Sales Manager for Saturn of Dartmouth, from January 2000 to January 2006, specializing in training personnel, everyday sales operation, desking deals, financing and sub-prime financing, business management, advertising among many other endeavors at the dealership, such as parts and service operation.
. General Sales Manager at Dartmouth Dodge/Chrysler/Plymouth from 1996 through 2000. Trained sales personnel in several areas, responsible for ordering new cars and trucks, desking deals, managing the pre-owned inventory, back up F&I. Responsible for all the dealerships advertisement, in newspapers, TV, radio, etc, responsible for the business stock of approximately 55 million dollars, including appraising all vehicles as possible trade-ins for the business, and finance and sub-prime departments. Coordinated the operations of the Sales Department with Parts and Service Departments.
. Sales Manager/Truck Manager at Barboza Ford/Chrysler/Plymouth/GMC/Cadillac, from 1985 through 1996, working directly with the owners. From appraising vehicles to ordering of cars and trucks, and all the responsibilities that go with being a Sales Manager. During these years worked and helped open several new dealerships and trained and hired personnel for all departments, such as sales managers, finance managers, parts department, and service department for several stores under the same ownership. Education
. Masters in English/French Literature and Business Administration from the University of Massachusetts concluded in 1997.
. Bachelor’s in business management from the University of Massachusetts concluded in 1985.
. Attended the University of Massachusetts in 1989/1997 in the degree program as an English Major and a Minor in French Literature, with a final Grade Point Average of 3.85 of a possible 4.0. Academic degrees with directed studies concluded by the University of Massachusetts. Certified as a Teacher. Masters in English completed in 1997.
. Served in the United States Army in 1980 in the degree of Administrative Specialist, in the Army’s School Institute, in South Carolina, finishing such degree in 1983, with a final classification of 18 of a possible 20. References:
Anthony Lamantia – C.A.C. Financial Services
Frank Salkavitch – MICORP
Jack Correia – Vice President, JdByrider Wiggins Group 401-***-****
Chris Carbone – President of the JdByrider Wiggins Group 508-***-****
Resume Vitae Edward Figueiredo
EDWARD M. FIGUEIREDO
106 Oakdale Street
NEW BEDFORD, MA 02740
********@*****.***
Professional Profile
Accomplished results driven automotive retail, finance and leasing, manager, proficient in successful national and international contract negotiations. Strong and creative problem solver with the ability to work with diversified situations under pressure, resolving conflicts, provide training on teamwork and customer service, CSI, to all levels of staff. Specializing in creating and implementing high impact performance strategies that directly impact growth and profitability of businesses and corporations. Strong team leader with vast knowledge in communications, financing, industry and developing talent, coupled with a vast experience and knowledge of automotive marketing and logistics. Hands – on manager/director with highly developed negotiation skills and experience in several sales fields, such as desking deals, appraising, advertising, ordering of vehicles, sub-prime lending, business development center and inventory management. Equally strong, in procurement, budgeting, financial and all levels of management. Motivating and intense communicator with highly developed negotiation skills and presentations. Able to foster relationships with colleagues and staff at all levels, as well as multitasking.
Work Experience
. General Manager for JdByrider from January 2015 to present. Responsible for overseeing the overall daily operation of dealership, and all aspects of inventory control, overseeing the sales department, parts department and service departments profitability. Conducting meetings with the management team of all departments and analyzing, budgeting and discussing how to improve everyday operations of the dealership. Responsible for analyzing and report to President on a everyday basis through spreadsheets and several reports which were devised by me.
. General Sales Manager for Balise Nissan of Cape Cod and Balise Ready Credit from January 2013 to 2015, responsible for overseeing the overall daily operation of both dealerships, and all aspects of inventory control, overseeing the sales department, parts department and service departments profitability. Conducting meetings with the management team of all departments and analyzing, budgeting and discussing how to improve everyday operations of both dealerships.
. General Manager for Auto Choice Pre-Owned Superstore, from March 2012 through December 2013, responsible for overseeing the daily operations, especially sub-prime financing, (Buy Here Pay Here) portfolio and all aspects of BHPH, and all aspects of financing, inventory control, Rental Department, Leasing, training staff, advertising, service and parts departments, desking deals, buying and selling vehicles including wholesale and generating profitability.
. General Manager for Colonial South Chevrolet, from January 2006 to January 2010, specializing in everyday operations of the dealership, business management, personnel, inventory, desking deals, financing and sub-prime financing, advertising and profitability, as well as Parts and Service Departments.
. General Sales Manager/General Sales Manager for Saturn of Dartmouth, from January 2000 to January 2006, specializing in training personnel, everyday sales operation, desking deals, financing and sub-prime financing, business management, advertising among many other endeavors at the dealership, such as parts and service operation.
. General Sales Manager at Dartmouth Dodge/Chrysler/Plymouth from 1996 through 2000. Trained sales personnel in several areas, responsible for ordering new cars and trucks, desking deals, managing the pre-owned inventory, back up F&I. Responsible for all the dealerships advertisement, in newspapers, TV, radio, etc, responsible for the business stock of approximately 55 million dollars, including appraising all vehicles as possible trade-ins for the business, and finance and sub-prime departments. Coordinated the operations of the Sales Department with Parts and Service Departments.
. Sales Manager/Truck Manager at Barboza Ford/Chrysler/Plymouth/GMC/Cadillac, from 1985 through 1996, working directly with the owners. From appraising vehicles to ordering of cars and trucks, and all the responsibilities that go with being a Sales Manager. During these years worked and helped open several new dealerships and trained and hired personnel for all departments, such as sales managers, finance managers, parts department, and service department for several stores under the same ownership. Education
. Masters in English/French Literature and Business Administration from the University of Massachusetts concluded in 1997.
. Bachelor’s in business management from the University of Massachusetts concluded in 1985.
. Attended the University of Massachusetts in 1989/1997 in the degree program as an English Major and a Minor in French Literature, with a final Grade Point Average of 3.85 of a possible 4.0. Academic degrees with directed studies concluded by the University of Massachusetts. Certified as a Teacher. Masters in English completed in 1997.
. Served in the United States Army in 1980 in the degree of Administrative Specialist, in the Army’s School Institute, in South Carolina, finishing such degree in 1983, with a final classification of 18 of a possible 20. References:
Anthony Lamantia – C.A.C. Financial Services
Frank Salkavitch – MICORP
Jack Correia – Vice President, JdByrider Wiggins Group 401-***-****
Chris Carbone – President of the JdByrider Wiggins Group 508-***-****
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