Customer Service Department Assistant
Resume:
Hannah Publow
Kent, WA *****
***********@*****.***
SUMMARY
Office support professional specializing in customer service with skills that will optimize productivity in any busy office.
SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, Outlook Software
Virtual Meeting Platforms: MS Teams, Zoom
Customer service focused
Detail oriented
Excellent written & verbal communication skills
EXPERIENCE
Part-Time Caregiver, Washington D.C. 2017-2019
Took hiatus from professional career to provide part-time care for a family member
Department Assistant
Children’s Defense Fund, Washington D.C. 2016-2017
Worked under a myriad of funded grants that spanned the responsibilities of both the Freedom
Schools sector (youth literacy and cultural outreach program) and the Development department
Utilized computer programs such as MS Excel, MS Word, MS Outlook and Adobe in order to collect and input data, reformat/reorganize client information on file and create and confirming travel reservations
Communicated with Freedom Schools Site Coordinators and Project Managers to assure full implementation of the program and its statutes at various Freedom Schools’ spanning multiple cities and states across the U.S
Supervisor-in-Training and Team Member
Taco Time, Auburn, WA 2014-2015
Supervised and assigned daily positions to crew members, delegated tasks throughout shifts
Acted as a liaison between customers and local or regional executives when necessary
Recorded/calculated pertinent financial information relative to the closing shift.
Cooked and prepared menu items for patrons
Handled transactions at the cash register
Worked the restaurant’s drive-thru service
Maintained the cleanliness of both FOH and BOH areas.
Cashier, Concessions, Customer Service
The Grand Cinema, Tacoma, WA 2014
Responsible for cash register duties
Manned the concession stand and contribute to accompanying food preparations
Stocked and performed general theater maintenance
Customer Service Representative
See’s Candies, Phoenix, AZ 2013-2014
Prepared custom chocolate orders and focused heavily on providing high caliber service to every patron of the establishment
Took customer transactions
Stocked items and recorded inventory data
EDUCATION & CERTIFICATIONS
Green River Community College, Auburn, WA 2014
Courses toward AA in Psychology
Glendale Community College, Glendale, AZ 2012
Prerequisite Classes
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