Front Desk Customer Service
Resume:
Louis F. Davila
Boca Raton, FL 33432
Objective
Seeking A challenging management position conducive to advancement opportunities Employment History
Myeyedr Boca Raton,Eyewear Consultant, March 2018- Present Work with patient in fulfilling eyewear prescription with and without insurance, selecting eyewear and general customer service needs. Maintaining company KPI standard to ensure customer satisfaction. Marriott Town Center, January 2012- Oct 2017
Front Desk Manager- Responsibilities included checking in and out of guests, handling special customer requests, training front office personnel instilling Marriott standards, manage scheduling /time saver, MOD duties.Cross training in room revenue.
IL Lugano Hotel & Residences, Fort Lauderdale March 2011 to November 2011 Front Office Manager- Responsibilities included checking in and out of guests, handling special customer requests, Also manage scheduling and hiring of front office personnel. Monitor and respond to guest reviews on Trip Advisor.
Marenas Resort Sunny Isles Nov 2009 to March 2011
(previously Le Meridien) New Management took over. Front Office was re-organized and was offered the Front Office Supervisor role-
Le Meridien, Sunny Isles, Miami, FL
1)Front Office Manager- Sept 2009- Nov 2009
Return to Front Office- Responsibilities included checking in and out of guests, handling special customer requests, instill teamwork, and manage/monitor GSI scores. Also manage scheduling and hiring of new personnel. Ensuring guest enjoy Le Meridien experience
2)Housekeeping Manager, Mar 2009- Sept 2009
Responsibilities include scheduling, Inspecting, Training ABC’s of Housekeeping. In addition to meeting guest expectations and instill teamwork.
Le Meridien, Sunny Isles, Miami, FL Front Office Manager- June 2008- Mar 2009 Responsibilities included checking in and out of guests, handling special customer requests, instill teamwork, and manage/monitor GSI scores. Also manage scheduling and hiring of new personnel. Ensuring guest enjoy Le Meridien experience. The Atlantic Resort & Spa Fort Lauderdale, FL
Night Audit Supervisor 2007-2008
● Manager on Duty Responsibilities.
● Generate daily reports, reconciliation of all revenue-generating departments. Manage a staff of 4.
● Check-in and out guest, handle any guest complaint and reservations. Certified in Drug & Alcohol reasonable suspicions
Best Western Hotel Deerfield Beach, FL Front Desk / MOD 2003-2007
● Check-in and out guest register proper guest information.
● Maintain house bank and deposits of daily receivable. Mod duties. Embassy Suites Deerfield Beach, FL Night Audit/ Manager 2001-2003
● Manager on Duty Responsibilities.
● Generate daily reports, reconciliation of all revenue-generating departments. Manage a staff of 3. Check-in and out guest, handle any guest complaint and reservations. Silver Lakes Resort/AITS Deerfield Beach, Fl Director Customer Services & Compliances 1997-2001
● Handle guest complaints and inquiries.
● Managed a staff of 60 employees including 2 supervisors. Reduced cancellation to approximately 12% from a high of 34%.
● Instilled a teamwork ambience to better serve our customers.
● Monitored out-source marketing rooms (20) to insure proper representation of our company. Vacation Escapes, Inc Boca Raton, FL
Verification Manager 1995- 1997
Hired and trained employees for verification
Monitored marketing room sales techniques
Implemented proper Sales strategy
Generated daily sales report
Ascom Communications, Inc Boca Raton, FL Customer Service & Tech Support 1994-1995 Handle inbound calls from field technician and customers whom were unable to place a call from a local payphone throughout the U.S.
Ocean Properties Ltd, Inc Boca Raton, FL Front Office Manager 1989-1994 Hired and trained staff in all front desk procedure from check-in to check-out and reservations. Instill teamwork among employees and the importance of anticipating customer’s needs. Omni International Tampa, FL General Cashier/Payroll Supervisor 1986 -1989 Under new management. Howard Johnson became Omni International and my responsibilities were redefined to; daily deposits, income audit, account receivables and ADP payroll. Versed in CLS programming and monthly inventory.
Howard Johnson Plaza Tampa, FL Assistant Controller /Payroll Supervisor 1986- 1989 Hired as a Lead Night Auditor and within the year promoted to the Accounting Department. Knowledgeable in reservations functions. Duties included account receivable, accounts payable, income audit, monthly inventory and Payroll.
Education
1983–1985 Tampa College Tampa, FL
● 2 years Computer Programming and Accounting Curriculum References
• Available upon request
Languages
Bilingual English and Spanish.
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