Customer Service Assistant Director

Sherilyn L. Fagan

Education

Grand Canyon University, Arizona

**** ******** ** ******* ** Nursing (BSN)

Western Cape Nursing College, Cape Town, South Africa

**** ******* ** *********** ****ing

Manguang Nursing College, University of Free State, Bloemfontein, South Africa

1987 Diploma in Intensive Nursing Science

Eastern Cape Nursing College, Port Elizabeth, South Africa

1983-Diploma in Midwifery

Nico Malan Nursing College Cape Town South Africa

1979-1982 Diploma in General Nursing

Experience

Nursing Supervisor, Project Enable (08/2019-Currently Employed)

Neighborhood House Association, San Diego, CA

Provides direction and supervision to professional nursing and assigned support staff, plans, organizes, schedules and supervises the work of assigned staff.

Evaluates nursing/ support staff in the implementation of treatment plans and daily work performance.

Facilitates staff meetings, coordinates necessary in-service training for professional nursing staff.

Instructs nursing staff in procedures and techniques to be used in the program.

Assists Program Director – Mental Health in implementing and improving program processes /procedures.

Provides professional nursing care to mentally ill outpatients.

Performs intake psychiatric interview and assessment; consults with psychiatrists and other mental health staff in designing appropriate treatment plans for clients and in ongoing treatment of patients.

Initiates and continues treatment plans.

Ensures that necessary lab tests are completed, administers, monitors the use of and notes reactions to psychotropic drugs and other medication.

Assesses clients in crisis situations and facilitates prompt resolution.

With physician authorization, orders medications and refills as appropriate.

Assists patients in obtaining, and makes appropriate referrals for, necessary or requested services (e.g., housing, food, etc.)

Informs and/or instructs the patient and/or family members about the nature of the illness, any preventive measures, the medications prescribed and the possible side effects.

Collaborates with nursing staff and program team members, family members, and, in some cases, hospitals, board and care facilities, pharmacists, conservators, etc.

Attends, participates in and provides information about assigned patients in daily meetings of nurses, weekly staff conferences and other case consultations.

Works with clients and family members, conservators, etc. to ensure medication compliance.

Performs various administrative functions involved in patient care and program management, updates appropriate components of client charts, completes admittance

Assistant Director of Nursing

El Dorado Acute Care Facility, El Cajon, CA

December 2017-August 2018

El Dorado Care Center: Assistant Director of Nursing/ Infection Control RN

El Dorado Care Center is a 259 bedded Skilled Nursing facility.

·Development, planning, organizing and implementing and evaluating nursing services, programs and activities.

·Development of nursing objectives and directing standards of care.

·Maintenance and upkeep of departmental policies and procedures. Education of nursing staff in various capacities of patient care, as well as ensuring that continuous education of patients and relatives was ongoing.

·Assistance with departmental budget and assuring judicious use of staffing, and best practices are followed at all times. Review nursing requirements of all residents admitted on the units and cooperating with physicians, Case managers and various other disciplines in creating care plans with residents and relatives for positive outcomes. Directing staff during crisis interventions like clinical change of condition, and determined need for higher level of care was required. IV therapy throughout the facility and maintenance of insertions site and prevention of adverse outcomes secondary to IV -therapy

·Assistance and cooperation with scheduling for safe levels of care throughout the facility, and provision of care where unsafe conditions existed. Supervising appropriate levels of documentation and provision of guidance with electronic documentation.

·Representation on all inter-departmental committees, Quality, Dietary, etc. to assure quality care provision for all residents.

·HIPPAA, CMS, Title 22 compliance monitoring and education of staff, residents and visitors to facility.

August 2009-August 2015

Paradise Valley Hospital; Director of Infection Control Department.

A motivated, personable, clinical consultant in Infection control with formal APIC and Epidemiology coursework.

San Diego and Imperial County APIC member, with previous board position on local Chapter.

Completed HAI Validation Survey with CDPH with 100% rating for CLABSI and SSI.

Increased voluntary Influenza vaccination acceptance rates from 45% to above 78% for 2 years before it was made mandatory by San Diego. Provides identification and resolution for outbreaks such as scabies, c-difficile. Maintains an efficient, vibrant and cost-effective Infection control program that focuses on Performance Improvement. Motivates, mentors and instills quality care in clinicians through daily clinical and environmental rounding.

SKILLS SUMMARY:

·Evidence-based Practices · Performance Improvement

·Improving Patient Outcomes · Sterilization and Disinfection

·Senate Bill mandates

·Monitors Process indicators

·Root Cause Analysis

·Construction ICRA

·Power-point Presentations

/Excel reports

·CMS/NHSN reporting · Joint Commission standards · Title 22, APIC · Medical Staff presentations

Bayview Behavioral Health Campus, Chula Vista, CA: Supervisor/Manager February 2005-July 2009

· Bayview is a 60 bedded, acute care, in-patient Behavioral Health facility operated by Paradise Valley Hospital.

· Supervised RNs, LVNs, and LPT staff in taking care of patients in acute crisis of psychiatric break downs, and patients with chronic diagnosis in different psychiatric conditions that warrants in-patient care. Facilitated and supervised:

· Medication management/ Computer system for documentation/Patient Education/Patient safety/Critical thinking skills/Recognition of patient changes/Therapeutic communication skills/Customer Service/Computer system for documentation/Patient Education/Patient Advocacy/Crisis intervention/Group facilitation.

· Led intensive multi-disciplinary case management sessions of all in-patient cases, and discharge planning to maintain improved condition, and assisted in proper patient placement upon discharge. Assisted with court hearings for continued treatment in cases where no improvement was noticed.

· Admission assessments and obtaining authorization from CMS for admission of patients brought in by families, or police and PERT teams. Placing patients on involuntary holds according to specified guidelines as outlined in the LPS- Act (Lanterman,Petris,Short) Plan, organize, direct, utilize nursing process as related to the behavioral health patient.

Trainings/Certificates/Licenses

BLS

CA-RN License #: 577368

Accomplishments:

· Recipient of the 2008, “24 hour Treatment Facility Person of the Year Award” by the San Diego County Behavioral Health System

· Recipient of Tutors prize for leadership qualities exhibited during diploma course in psychiatric nursing.

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