Customer Service Representative
Resume:
Courtney Simmons
Lewis Center, OH, *****, US
**************@*****.***
Work Experience
**/**/**** - **/**/2022
House of Japan, Server
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Garnish and decorate dishes in preparation for serving. Clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Collect payments from customers.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Describe and recommend wines to customers.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Escort customers to their tables.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Inform customers of daily specials.
Provide guests with information about local areas, including giving directions.
Prepare checks that itemize and total meal costs and sales taxes.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Take orders from patrons for food or beverages.
02/01/2019 - 06/01/2021
AT&T Inc., Customer Service
Ensure reporting database integrity, data accuracy, trending analysis, and end-user confidence in data
Go through lines of codes in SQL
Create custom reports as necessary and present information in an understandable and user-friendly format using appropriate software
Develop, manage, and extract data from multiple databases, such as customer management and learning management systems
Defining user requirements and retrieving accurate information/reporting from data sources
Prepare and issue instructions concerning generation, completion and distribution of reports according to new or revised practices, procedures or policies of reporting management
Identify data collection and storage requirements for effective data management
Resolve calculations and reporting issues in a timely manner Meet goals and objects every month set forth by company for customer satisfaction and collection
Develop skills in call evaluation
Create Caller Name (CNAM) and Local Number Portability (LNP) translation verification scripts
Accounting principles, receivables, payables, cash payments and closing
Review the design, flow, style, wording of projects, and to determine if customer studies are needed
Performed all aspects of job proficiently with little to no supervision
06/01/2013 - 05/01/2015
Starbucks Corporation, Barista
Making coffee, teas, and smoothies
Teach the value and importance of worldclass customer service Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance
Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Maintain a clean and organized workspace so that partners can locate resources and product
Making sure that coffee blends are stored in a safe manner Ensure cleanliness and sanitization of all work areas Gathering and submitting budget information
Made sure everything was done right and every customer was treated
Inform customers of new seasonal offerings and how relate to the palate Barista Trainer
Set up or restock product displays.br
Inform the manager on duty of any operational inconsistencies Make sure that coffee blends are stored in a safe manner Performed for machines to ensure efficient performance and cleanliness
Prepare or serve menu items, such as sandwiches or salads Weigh, grind and pack coffee per customers' orders according to Company guidelines
Accepting ownership for accomplishing new and different requests
12/01/2014 - 03/01/2015
Hollister Co., Model
Worked as a model to engage and greet customers, check customers out at the register, and setting up floor displays Fold clothes, wear hollister clothes to advertise, cashier, and help costumers
Showcase available merchandise to all customers, providing access to changing areas, and ringing up purchases at checkout counters
Say that working in a clothing store with extremely high foot traffic for three years has refined interpersonal skills, time management skills, and diligent work ethic
Representing and wearing the hollister brand in a fashionable but personable way that appeals the consumers
Help assist and give direction to for certain clothing choices Displaying Hollister apparel in an orderly and trendy manner Taking stock records, folding clothes and putting out on display, helping customers, and managed the cash register
Creating a laid-back, fun atmosphere the store is known that for and helping customers find correct sizes and styles to meet needs Modelling the brand
Participated in a photo shoot, modeling the company's clothing Assisted customers, maintained the store, ran the cash register, modeled store products, ran promotions, and prevented theft Support clothing brand and chair and greet customers Managed money and stock and assisted customers
Assisted in reducing the loss from 170 units per week Aimed towards bringing beach style clothing all year Represent brand which includes modeling the Hollister clothing Learned the systematic instructions in order to maintain a smooth checkout process, during even the busiest season of the year
Attend the cash register and make sure the customers are having the best experience possible inside the store Maintaining overall store presentation Customer Service 04/01/2017 - 12/01/2019
Similac, Customer Service Representative
Order tests that could determine the causes of product malfunctions.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Education
2011
Olentangy High School, High School in General Studies University of South Carolina, Associate Degree in
Psychology
University of South Carolina Aiken, Associate Degree in University of South Carolina Aiken, Associate Degree in Psychology
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