Customer Service Administrative Assistant

Amy Alyson Kasanders

**** *. ***** ******

Tinley Park, Illinois 60477

Email *********@*****.***

Cell Phone 708-***-****

Objective: To obtain a position in Upper Management. I am in search of a position with any size company that will provide me with new opportunity and challenges within.

Qualifications

I have had the opportunity to work in a variety of professions. This has helped to expand my professional knowledge of how different business’ function. I am familiar with many different computer functions and programs. I am a very well-organized person who can multi-task. I have excellent customer service and phone skills.

Education

Downers Grove South High School 1991-1995

Downers Grove, IL.

Diploma - Completed all requirements for High School diploma

McColly School of Real Estate 2006

Tinley Park, IL.

Real Estate License - Completed 45 hour class and passed state test.

Experience

9/2006 - Present McColly Real Estate Tinley Park, IL.

Realtor/Broker

Selling and listing houses.

9/2017 – Present Amazon

Certified in: End of Line, Process Guide, Lantech, Problem Solve, Jam Clear, Sorter

10/2012-Present Metal Heads Scrapping

Co-Owner

Duties included…Coordinating and executing pickup and removal of scrap metal and electronics. Day to day operations such as sales calls, and all accounting functions of a small company. Researching metals and current prices for best return on inventory collected.

3/2010-8/2012 Happiness is Pets Orland Park, IL

Store Manager

Duties included…Managing store, managing all employees. Overseeing and executing all needs of 100+ puppies daily including medication, feeding schedules, cleaning of animals and cages. Coordinating and overseeing adoptions of puppies after verifying the family has been properly selected for each pet adoption.

9/2007-12/2009 International Subrogation Mgmt.

Administrative Assistant

Duties included...Assistant to President, Human Resources Department, and four Claims Examiners. Worked claims as directed by Examiners.

5/2006 - 08/2007 Hollywood Video Tinley Park, IL.

Assistant Manager

Duties included...All aspects of running the store and managing all employees. Completing all daily paperwork and banking.

9/2005 - 4/2006 Happiness is Pets Orland Park, IL

Assistant Manager / Kennel Tech / Vet Tech / Sales

Duties included...Taking care of 100 puppies daily, medicating, feeding, and cleaning. Managing the store and supervising 10 employees. Selling puppies to proper families.

12/2004 - 4/2005 Tin Fish Tinley Park, IL.

Bookkeeper / Payroll / Accounts

Duties included...Executing Payroll for all employees, completing all paperwork and documentation required for daily sales. Managing all accounts payables and receivables.

5/2001 - 10/2004 Cafe Concepts & Mgmt., Inc. Westmont, IL.

Administrative Assistant

Duties included...Answering and fielding all phone calls. Daily sales and paperwork for four restaurant locations. Handled all gift certificate donations and all customer complaints. Ordering all office supplies. Combined and ordered all needs of the eleven restaurants, done though the Corporate Office. I was also the personal assistant to the President/Owner, two VP’s, CFO, two operations Managers, & two Bookkeepers. Proficient at all office skills required to maintain and manage the office.

3/1998 - 2/2001 Leslie Car Wash & Ryder Truck Glen Ellyn, IL.

Administrative Assistant, Cashier Supervisor, Saleswomen

Duties included...Cashier Supervisor, in charge of all cashiers. Training and correcting all mistakes and money shortages on a day to day basis. Developing and executing a new check out system with new enhanced options and codes to improve and increase sales and productivity. Answering phones, appointment setting, customer service, and data entry skills applied every day. All filling, organizing, and typing of correspondence and documents. Responsible for all supply and vending orders of departments; checking in when received and distributed. Completing renewal notices and receiving payments from over 400 members. I oversaw 40 employees and dealt with up to 1,000 customers daily. Helped management and accountant with any discrepancies and enforcing the rules and regulations of the company.

10/1997 - 2/1998 European Tan Spa Naperville, IL.

Receptionist & Spa Attendant

Duties included...Answering phones, taking appointments, checking clients in, logging them into computer, and collecting fees. Also cleaning the facility from top to bottom was required on a daily basis.

2/1997 - 7/1997 Sally Beauty Supply & Equip. Naperville, IL.

Assistant Manager

Duties included...Ordering, stocking, and maintaining the inventory of all merchandise for the store. Customer service was applied to each and every customer on an individual basis. Phone skills were crucial and used constantly. Interaction with all other stores in district, on a weekly basis occurred. Overseeing other employees of their duties, assigning daily tasks and assignments to certain individuals, and scheduling shifts for all employees. Cashier experience and the banking aspects of business were introduced. Daily maintaining of bankbooks and balancing daily deposits were required.

6/1994 - 4/1996 Wal-Mart Darien, IL.

Sales Associate & Store Set Up Crew

Duties included...Ordering, stocking, and maintaining inventory of all merchandise in assigned departments. Customer Service exposure was introduced on a daily basis. Interaction with associates within own store and others among the corporation. Responsible for developing ideas and building new displays, store set ups, and cross merchandising throughout store.

References

Mike Krupowicz – Players Guitars 708-***-****

Amanda Moore – Fiber Clean 630-***-****

George Wakup – Resurrection Ink 708-***-****

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