Customer Service Center Representative
Resume:
Jose M. Cartin
Email: **********@*****.***
To: Whom It May Concern:
I am interested in applying for the position within your organization. The attached resume, furnishes you with information concerning my background and qualifications.
I am confident that my experience, background and professional dedication will enable me to provide the quality service that is expected in your organization. I am seeking a challenging position that will afford upward mobility and a possibility of furthering my skills and abilities for our mutual benefit.
I would appreciate a personal interview at your earliest convenience should you find that my qualifications are compatible with the position that is currently available. I shall make myself available upon your request.
I look forward to meeting with you and learning about your organizational goals and objectives.
Thank you for your time, consideration and reply.
Sincerely,
Jose M. Cartin
Jose M. Cartin
8335 Washington Ave
Whittier, CA. 90602
Email: **********@*****.***
SIGNATURE STRENGTHS – Over Eighteen (18) years of Customer Service, Call Center, Sales and banking experience. Solid Management experience across business environments. consistently meets and exceeds goals Skilled in effective business partnership development and team building.
Accomplished, dynamic and professional person seeking a financial institution to share my previous skills.
Employment:
Blue Shield of California 1/14/2019 – Present
Inbound cal English/Spanish from internal and external customers. Review benefits, provided eligibility, updated member demographic information, updated members/providers on elig status. Advised members on optiom to register for online access to account information
OPTUM RX (04/24/2017 –1/32019)
Customer Service Associate
Inbound calls in English/Spanish from external and internal customers. Place refill orders for prescribed medications. Send out requests for updated prescriptions to physicians as needed. Assist with setting up mail order accounts for customers. Update customer on order status, request member materials and forward escalated issues utilizing/following established company policies. Update address and phone numbers. Process payments and updated payment methods as needed, Contact internal Pharmacists as needed. Place overrides as needed to allow customers to fill prescriptions though retail pharmacies, in special circumstances as allowed by benefit outlines. Set tasks in computer system and forward to appropriate department for investigation. Recognized for exceptional customer service. Handled High touch account clients: Nike, Morgan Stanley, Lab Corp.
Adecco (11/14/2016 – 04/19/2017)
United Healthcare
Customer Service HSA Garden Grove CA
Inbound calls in English/Spanish, from primary and secondary account holders and employer representatives. Provide balances, update customer data. Close and replace debit cards via computer. Check application status for enrollees. Order checks through established computer program. Assist primary account holder with enrolling and re-setting online account access. Forward escalated issues for further research utilizing established guidelines and procedures. Forward calls to supervisor as needed. Request and email bank forms to account holders as requested. Requested copies of documents and placed stop payments as requested/needed by account holders. Utilize established computer program to research issues as needed.
AppleOne (01/25/16 - 10/31/2016)
Molina Healthcare
Customer Service-HEDIS Project Long Beach CA.
Outbound calls to providers’ part of Molina Healthcare networks, to verify services for 2015 calendar year. Verify fax Numbers for providers and send fax requests for medical records via computerized system. Documented all contact and requests in pursuit application. Research provider phone Numbers via internet and update data bases as needed. Research dates of service for insured as needed. Forward escalated issues for resolution as needed
Union Bank Call Center (11/16/2009-04/16/13)
Service Specialist II Brea, CA.
Inbound Bilingual Call Center Representative providing excellent customer service to Internal and External Customers. Expert in online banking Adhere to daily schedule, Refer products and services to External Customers; assist internal customers/representatives with policy and procedures of Union Bank. Perform with ease, escalated issues with External and Internal Products, concerns and questions. Recognized for exceptional customer service. Reviewed stop payments placed by representatives. Assisted sales department with over flow calls as needed.
Education:
AA Degree-Management & Marketing-Cerritos Community College-Norwalk, CA
AA Degree-General Studies-Cerritos Community College-Norwalk, CA
Work gap 4/16/13- 1/25/16 - Health issues and searching for employment
Personal References
Julia Verdugo
AVP Client Experience Manager
Union Bank of California
Fernando Shusen
Digital Media Specialist- Internal Media Communications
Union Bank of California
Janese Hatheway
Customer Service Lead
OptumRx
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