Customer Service Care Representative

JACQUELINE SOTO

**** * *** ** ****: 623-***-****

Phoenix, AZ 85037 Email: **********@*****.***

OBJECTIVE

Would like to be given the opportunity to contribute to a company in a positive way, while learning and growing professionally.

EXPERIENCE

Road Runner - Aug 2014 – Present Phoenix, AZ

Unit Leader:

In charge of cooking for 700+ children and staff.

Open dry freezer and fridge room checking temp and documenting.

Answer inbound and outbound calls from other schools.

Pick up and drop off items needed for our school.

Helping the manager with the weekly delivery.

Walmart - Feb 2010 – Aug 2013 Phoenix, AZ

Cashier & Customer Service:

Cashier – ringing up customers in line and addressing any concerns they may have.

Experience in customer service department greeting customers returning merchandise, making sure merchandise was in good condition and quality to be returned to the sales floor or manufacture.

Answered inbound and outbound calls, transferred calls between departments.

Assisted in the Pharmacy and Jewelry departments.

South Mountain Community Center - Sept 2007 – Sept, 2008 Phoenix, AZ

Recreational Instructor:

Answered inbound and outbound calls from customers.

Register customers for the center’s programs.

Assisted in the summer programs creating daily activities for the children.

Helped with other programs such as bingo, stretching, and crafts. Informing the seniors of any special programs available.

Waste Management – April 2017 – Present

Digital Care Representative

In charge of setting up accounts for new customers, canceling, and change services.

Sending quotes for residential customers

Handle chats and email for residential and commercial services

Schedule services requests for residential and commercial such as bulky, empty returns, repairs, swaps, etc.

Assist customers with billing inquiries.

Waste Management – April, 2017-Present

Bagster

In charge of answering inbound calls for bagster

Scheduling pickup for customers

Look up status of orders

Solve any problems they have encountered with our service

Assist customer with online scheduling

Folding bags for AYD services

Assist with emails for DCR for all market areas

Waste Management – April 2017- Present

PQC

In charge of PQC FC, NE,FL, NORCAL, SOCAL, GMA, CAPITAL, and other market areas that need assistance with

Send research to agents, leads, and sups for missing documentation when accounts are setup

Sending trending errors to leads, agents, and supervisors for the market area

Providing feedback on ways to improve market trending errors

Assisting fellow coworkers with market areas they are not familiar with

Updating MAD documents when there changes to markets

Always updating with the POC with correct supervisors and leads for each market area.

Waste Management – April,2017- Present

Sales coordinator

In charge of communicating with outside sales reps via email, phone and chat

Submitting paperwork for Reps such as INP, RBP, NBG, LCL, etc to SalesForce

Scheduling empty and returns for commercial customers

Communicating with dispatch via email and chat with customers or reps requests

Assisting coworkers with other inbox emails

Sending out daily tasks

Updating SOP with any changes with our areas

SKILLS

Bilingual – Read/Write English and Spanish. Computer Skills include Microsoft Word, Power Point and Excel. Type 45wpm, 10key by touch, fast learner, willing to learn, hard worker, customer service, answering phones and patients.

EDUCATION

Alhambra High School – Graduated: May, 2005

Metro Tech High School – Architect & Engineering 1yr

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