Customer Support Executive Director

SaifulIslam

adsgmo@r.postjobfree.com 347-***-****

Education

Dhaka University

BACHELOR OF ARTS May 1986

Experience

Cargo Partners Queens, New York, United States Sales developments Manager September 2015 - March 2018

Duties Performed:

• Worked with sales teams preparing individual marketing plan and update sales reports in Cargo Partner systems • Conducted daily sales meeting with the other sales colleagues for business enhancement

• Traveled in India / Pakistan / Myanmar / Singapore/ Turkey/ Thailand for relationship developments with suppliers who export towards Europe & USA

• Consistently followed up sales leads sent by various destination offices to pursue customer support Seagold Supply Chain Dhaka, Bangladesh Directo February 2004- September 2015 MGH Group Dhaka, Bangladesh Executive Director August 1995 - February 2004 Traveled extensively, in China/ Taiwan/ Bangkok/ Indonesia/ Malaysia/ Singapore for agency meetings & relationship buildup with principles

In charge of all below carriers:

• Yang Ming Line, Norasia container line, Orient Express line, China Shipping under agency representation In charge of all below forwarders:

• Kuhene & Nagel, Panalpina world Transportation, SY Shipping USA, Blue Cargo USA, Transmarine Logistics, Birkart GMBH

• American Cargo, America Cargo Express, Columbia Logistics under agency representation in Bangladesh Maersk Line

Manager (Maersk Bangladesh Ltd.) June 1992- August 1995 Executive (Seagull Associates agent of Maersk Line Denmark) October 1989- May 1992 Duties Performed:

• Prepared quarterly / Yearly marketing plan for the south East Asia head office coordinating with other sales force • Traveled extensively, in Singapore / Germany / Italy / Holland / Belgium, for customer developments & business meetings with counter parts

• Added many small sized customers which enhanced revenue & still having god relationship with those • Followed up with various Exporters those who were related with Garments Export/ Frozen foods & other commodities • Communicated with other offices all over the world for business developments & nominations

• Built persona relationship Shippers & foreign buyers

• Supervised 34 IL 76/707 boeing/ regular air freight/ GOH air freight/ Containerized air freight Skills

• Supply Chain management, Vendor and Transportation expertise, Analytics/Budgetary experience

• Cross-Functional Team leadership, and Sales/P&L accountability

• Rate negotiation with all major carriers as having good clout with carriers from POL side as well as POD side

• Capable to generate good customer base for warehousing / Custom clearance / Local trucking

• Languages: English, Bengali, Urdu, and Hindi

Product Knowledge

• Simple consolidation, Multi-vendor consolidation, Multi country consolidation

• Simple air freight, GOH air freight, Customs, Consolidated air freight

• Commercial documentation, Letter of credit, Sourcing,

• Break bulk shipping, Air sea shipping, Sea air shipping, Chartering

• Aware about the custom rules & regulation of Bangladesh /Pakistan / India/Thailand /Malaysia/China Certificates

• Competitiveness: Management Development Program- Dhaka University

• Work group program- Maersk Line Denmark under Maersk Bangladesh Ltd

• Incoterms, Documentary Credits & Arbitration- International Chamber of Commerce of Bangladesh • Dangerous goods- International Airline “Bangladesh Biman”

• Sales Development Program- PTE Ltd Singapore

• Managing Change Certificate -Rapport Bangladesh Ltd

• Effective Manager- Puncak Jupiter Management services Singapore Pte Ltd

• The Six Selling Steps- Puncak Jupiter Management services Singapore Pte Ltd

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