Data Entry Customer Service

Elsa B. Medina

**********@**********.*** 786-***-****

Career

Objective: A position where I can use my education and experiences to advance the goals of the hiring company.

Education:

Sullivan & Cogliano Training Centers Office Professional 2006

Miami, Florida

Miami Dade Community College Letters of Credit Class 1997

Miami, Florida Principal of Banking Class 1989

College Credits 1981-1982

Hialeah Senior High School 1980

Hialeah, Florida

Professional Qualifications/Experience: I have 42 years of banking and customer service experience. International/Retail Operations. Supervisory, teaching, secretary, clerical and cash handling experience. PC literate, 10 key adding machine, typing 70 wpm, telex, swift formats, address and messages, data entry, alpha-numeric. Claim reimbursement, Letter of Credit, Documentary Collections, Bankers Acceptance, Foreign Currency/Exchange, Wire Transfer, Safe Deposit, Teller Department, Hold all mail and general ledgers. Knowledge of BSA/AML OFAC, UCC, ICC, Patriotic Act, Travel Rule, State, Federal and Banking Regulations. Tax technical knowledge of CDOT. Familiarity with Non-US certifications.

Personal Skills: Excellent customer service, oral/written communications, interpersonal, investigation, decision making skills. Strong analytical ability, math aptitude and problem solving. Excellent organizational skills and detail oriented. Can work with little or no supervision. Self Starter and can multi-task. Communicates clearly, pays attention to detail, able to adapt quickly to new processes. Always open to learn new things to better self and department/company. Bilingual English/Spanish Oral and written.

Other Skills: Microsoft Office Windows, Word, Outlook, Lotus notes, E-mail, Internet and online research system, Eximbills, Mobious, Fedlink and Fedline advantage, CICS, IMS, Vector, Emerald, Compass, Rumba, AS400, Bankway, Sinergy, Fiserv, Terradom, Nautilus, Alliance Lite, Branch suite, Teller Advantage, GUI, IP Capture, Smartlobby, Interact, Jack Henry Silverlake, Q2, Compass, Phoenix, Global Tracker, Excel and Power Point (novice)

Apollo Bank

Kendall, Florida

November 2016 to January 2022

Operation Specialist/Quality Control/Wire Transfer: Check new accounts to make sure they are in compliance. Ask officers for documentation missing. Write on Global Tracker. When file is in order send to BSA. Process Outgoing, Incoming, Foreign Currency wire transfers. Input faxed outgoing wire transfers in Fedlink. Release wire transfers in Fedline. Verify customer has a signed wire transfer agreement form. Transfer incoming wires from Fedline to Fedlink. Set up customers on wire notifications. Documentary Collections. Audit what had been done in Phoenix previous day against daily report.

Bank of America (Temporary Assignment)

Hialeah, Florida

October 2014 to November 2016

FATCA Analyst - Remain current on regulations and changes to Internal Revenue Code, US Treasury regulations, intergovernmental agreements and Cayman guidance notes to ensure compliance in an ever evolving environment with respect to FATCA and CDOT. Research tax issues pertaining to W-form validation and due diligence standards under IRS Regulations, IGS and CDOT as needed. Provide assistance with tax form validation and due diligence standards under IRS Regulations, IGAs and CDOT as needed.Provide assistance with tax form validation remediation issues (US W forms and Non US self certifications) Review summaries of FATCA and CDOT data points aggregated by another team against investor records to ensure completeness and accuracy. Identify indicia and remediation steps necessary to complete due diligence requirements under FATCA and CDOT. Escalade FATCA and CDOT issues to internal subject matter experts as needed.

OFAC Ambassador - Ensure customers from Cuba have valid and updated documentation to ensure they are legally in the USA and in compliance with OFAC. Make copies and fax documentation to OFAC Department and update customers profile. If accounts have been blocked do full remediation and complete assigned paper work for OFAC Department. Send end of day report and due diligence forms to OFAC. Complete all required due diligence forms for BSA Department both for personal and business accounts. Check for OFAC. Research in bank data base if information is missing in KYC Form in order to complete the DDF. Greet and direct customers to tellers, personal bankers or ATM. Provide customer service support for customers entering the retail banking center. Assist customers with any inquiries.

Terrabank NA

Miami, Florida

April 2012 to October 2013

Wire Transfer Specialist - Receive all incoming, outgoing, foreign currency and internal wire transfers, general ledger entries from customers, branches and departments. Responsible for coordinating the processing of wire transfer with emphasis on workflow to meet time deadlines. Log all wires and internal transfers. Verify information on wire transfer to make sure is complete, verify signatures, place hold on customers account. Verify customer has a signed Funds Transfer Agreement Form. Distribute work for call back verification and input. Review/clear and approve all incoming, outgoing, general ledger entries and internal transfers in Fedlink. Export to Fedline. Approve OFAC. Export incoming wires from Fedline to Fedlink. Send messages to customers and officers if there is any problems with the wires or internal transfer. Send report of total of outgoing wires to Accounting Department twice a day. Keep track of balance in FED and request funds if FED balance is short. Do wire recalls, investigations. Set up customers on wire notifications. Help branches/departments with any wire issue/information. Help internal/external customers with any problems or issues of all wire transfers. End of day balancing of all entries done for outgoing, incoming, internal transfers and G/L entries. Keep an updated BSA list for OFAC Exempt customers. Keep and update list of Protranfer customers with officers approval. Help with input when short staffed.

TotalBank (Temporary Assignment)

Miami, Florida

September 2011 to February 2012

International Wire Transfer Department - Process/return incoming wires in Fedlink. Helped with investigations. Updated investigation log. Foreing Exchange/General Ledgers entries. Send swift messages and tracers to banks. Check for OAC and Travel Rule. Send messages to officers/departments via Outlook. Filing and scanning. Help internal and external customers with issues on incoming/outgoing wire transfers.

Retail Operations/Security Administration - Helped out with different projects. Collect branch review Checklist done for internal audits/compliance and security. Scanning, filing and organizing of checklist. Helped updating training manuals and hyperlinks. Did daily closed safe deposit box report for branches and updated information in system. Help out in project on Depositors Agreement Comparison. Scanning and inputting banking centers work orders. Helped doing spreadsheets for Branch Alarm panels (access and schedules) Branch listings and vendors. Balance and input information on spreadsheet of annual teller difference to be compared to the year end report. Compare end of year report on opened safe deposit boxes in branches to make sure it matched the total in year end access report. Scanning, filing and organizing reports from all branches.

Wachovia Bank NA

Miami, Florida

April 1984 to December 2009

OS Processor Specialist 2 - Process commercial deposits at Miami Money Center, various forms of data entry, counting/sorting currency, balancing customers deposits. General ledgers. Work in a fast and time driven environment. Perform end of day balancing. Distribute correspondence. Make and maintain daily reports on work processed. transfer/sell cash to vault. Work in team environment.

International Wealth Management Wire Transfer Specialist - Confirm, input, process, release domestic, international and foreign currency exchange wires in Fed system. Make and maintain reports for operations manager on amount of wires processed daily. Make sure wire documentation was completed/complied with banking policies and procedures and international laws. Back up supervisor processing incoming telex/swift messages from bank to bank/customers. Open and follow up on wire transfer investigations. Make sure general ledger,RC’s were credited/debited and balanced. Follow up on calls from bank to bank if any problems on wire transfer or on customer calls in reference to their wire/accounts. Filing, routing correspondence. At end of day made sure there were no wires left in queue.

International Wealth Management Customer Service Rep 2 - Answer all incoming calls for officers/assistants, as well as screening calls in order to help customers with their needs and account information. Referring them to the appropriate persons or departments. Sending lotus notes to officers and assistants and making sure they follow up on customer calls. Certificate of deposits redemption, renewals, partial withdrawals, as well as customer service request on certificate of deposit. Compose, type, edit and distribute correspondence. Train new telephone representatives.

International Letter of Credit Operations Specialist 2 - Process import/export payments, claim reimbursements, World Bank, Eximbills and Bankers Acceptances. Prepare refinance paper work. Book rates for discounting BAs. Process wires in Fed system. Data entry, compose, type edit and distribute correspondence. Filing. Responsible for processing/balancing all payments from Letters of Credit, wire transfers, general ledgers on Corestates banks merger. Make and maintain all reports on merger with Corestates Bank.

Customer Service Rep 1 - Answer and screen incoming calls for all Miami Dade County Banking Centers. Helping customers and non customers with question, needs and information as well as referring them to the correct departments. Helping customers by answering questions in reference to their accounts. Taking messages for branch personnel and sending them via email, follow up on messages.

Foreign Exchange Teller/Incoming wire processor - Buying and selling foreign currency. Service customer and non customer in payment of incoming wire transfer. Cross selling bank products. Make and maintain monthly profit/loss reports on foreign currency. buying, selling foreign currencies to prevent loss. Prepare manifest and shipments. Book special rates. Foreign drafts, documentary collections. General ledgers debit/credit/balance. Distribute correspondence.

Safe Deposit Specialist - Service customers with their safe deposit boxes. Opening/closing paper work, data entry, post payments on system, general ledgers, audits and cancellations. Answering and screening phone calls with safe deposit questions/information. Schedule appointments for customers/audit drillings of safe deposit boxes. Compose, type, edit and distribute correspondence.

On the Job Teller Trainer - Coaching new tellers when out of teller training. Going to the branch and making sure to reinforce the policies and procedures. Making reports for the training department on strong/weak points and help them overcome weak points.

Assistant Head Teller - Supervise tellers, maintaining/balancing cash in vault. Selling/buying cash, prepare money shipments/manifest. Audit tellers and vault consignment items. Reinforce policies and procedures. Make and maintain records of consignment items. Make sure tellers stay under their limit. Make teller and lunch schedules. Service ATM’s. Look for teller differences when out of balance.

Roving Teller - Support branches where tellers are needed. Processing teller transactions, end of day balancing, filling out reports, processing consignment items, buying/selling currency, cross selling bank products.

Other Experience: Prior to working in Wachovia Bank I was a teller supervisor for 5 years at Consolidated Bank. supervised 15-20 tellers and 2 drive thru facilities. Wachovia - helped out creating/training the International and Napes Message Centers. Helped out closing branches in mergers from Southeast/First Union/Wachovia. Helped out relocating Safe deposit boxes in merger First Union/Wachovia from Miami Center to Miami Main. Trained Miami Dade branches on how to work new coin dispensing machines installed inside branches/drive thrus.

References available upon request.

Contact this candidate