Customer Service Supply Chain
Resume:
Foram Bajaria
**************@*****.***
SKILLS
- Industrial Engineering
- Demand Planning
- Forecasting
- Process Improvement
- Analytical & Problem-solving
- People Management
- Strong negotiation skills
- Advanced proficiency in Excel,
Word and PowerPoint
- Attention to detail
- Strong written & oral
communication
WORKSHOPS
- Warehousing Operation,
organized by Confederation of
Indian Industry (CII)
- Supply Chain – The Next
strategic frontier, organized by
Confederation of Indian Industry
(CII)
AWARDS
- Recognition for Streamlink
(SAP) Go-live implementation
for Zoetis India Limited.
- Recognition for outstanding
performance and lasting
contribution in Transition
Project at Zoetis India Ltd.
PROFESSIONAL EXPERIENCE
Supply Chain Manager,
Zoetis India Limited (A division of Pfizer)
04/2014 – 10/2016
To manage product development, monitor inventory,
supervise transportation and storage, and oversee other day-to-day supply chain logistics for over 250+ SKUs for Animal Health Medicines.
Provided ERP application training for supply chain planners.
Increased supply efficiency by 19% through process improvement.
Creating dashboards to monitor sales and planning KPIʼs for identifying and mitigating project risks to help achieve timelines.
Accurate forecasting and submit daily, weekly and
monthly planning reports to cross-functional teams. Hands-on experience with JDA tool for demand planning & forecasting.
Negotiating with service providers to determine product availability, pricing, and terms of sale.
Implemented SAP application for Order-2-Cash (O2C). Managed all new packaging and labeling projects for production with cross-functional teams and raw material inventory levels to ensure inventory is available to meet demand.
Distribution Officer,
Zoetis India Limited (A division of Pfizer)
11/2012 – 04/2014
Leading a team of Carrying & Forwarding Agents (CFA) and Transport Vendors.
To ensure correct pricing is updated in the system. Mitigate all invoice/supply related issues with vendors and internal teams.
Created Standard Operating Procedure (SOP) for
distribution and client agreements.
Assisting the manufacturing team with all procurement related issues.
Prepared monthly reports for the senior management to highlight monthly and quarterly targets.
15% cost reduction by optimizing supply chain
infrastructure thus, reducing the overall distribution cost from 12% to 7.5%.
Managed acquisition project of Pfizer-Wyeth, Pfizer-Vetnex and Pfizer-Alpharma.
Client Relationship Manager, Pfizer Limited
04/2010 – 11/2012
A core member in formation of Client Relationship
department.
Initiated Customer Satisfaction Survey process to assess clientʼs feedback and analyze areas of improvement. Created manuals and conducted trainings for all Clearing
& Forwarding Agent (CFA) to improvise customer service quality.
Ensured customer requirements are met by periodic
meetings to cultivate lasting healthy business.
EDUCATION
Post-Graduation Diploma in Business Management
(PGDM) in Supply Chain, Welingkar Institute of
Management Development & Research, Mumbai
2014
Bachelor of Arts, University of Mumbai
2012
Diploma in Administration Services,
P. V. Polytechnic, Mumbai
2010
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