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Customer Service Supply Chain

Location:
Westborough, MA
Posted:
September 06, 2022

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Resume:

Foram Bajaria

adsglr@r.postjobfree.com

+1-774-***-****

SKILLS

- Industrial Engineering

- Demand Planning

- Forecasting

- Process Improvement

- Analytical & Problem-solving

- People Management

- Strong negotiation skills

- Advanced proficiency in Excel,

Word and PowerPoint

- Attention to detail

- Strong written & oral

communication

WORKSHOPS

- Warehousing Operation,

organized by Confederation of

Indian Industry (CII)

- Supply Chain – The Next

strategic frontier, organized by

Confederation of Indian Industry

(CII)

AWARDS

- Recognition for Streamlink

(SAP) Go-live implementation

for Zoetis India Limited.

- Recognition for outstanding

performance and lasting

contribution in Transition

Project at Zoetis India Ltd.

PROFESSIONAL EXPERIENCE

Supply Chain Manager,

Zoetis India Limited (A division of Pfizer)

04/2014 – 10/2016

To manage product development, monitor inventory,

supervise transportation and storage, and oversee other day-to-day supply chain logistics for over 250+ SKUs for Animal Health Medicines.

Provided ERP application training for supply chain planners.

Increased supply efficiency by 19% through process improvement.

Creating dashboards to monitor sales and planning KPIʼs for identifying and mitigating project risks to help achieve timelines.

Accurate forecasting and submit daily, weekly and

monthly planning reports to cross-functional teams. Hands-on experience with JDA tool for demand planning & forecasting.

Negotiating with service providers to determine product availability, pricing, and terms of sale.

Implemented SAP application for Order-2-Cash (O2C). Managed all new packaging and labeling projects for production with cross-functional teams and raw material inventory levels to ensure inventory is available to meet demand.

Distribution Officer,

Zoetis India Limited (A division of Pfizer)

11/2012 – 04/2014

Leading a team of Carrying & Forwarding Agents (CFA) and Transport Vendors.

To ensure correct pricing is updated in the system. Mitigate all invoice/supply related issues with vendors and internal teams.

Created Standard Operating Procedure (SOP) for

distribution and client agreements.

Assisting the manufacturing team with all procurement related issues.

Prepared monthly reports for the senior management to highlight monthly and quarterly targets.

15% cost reduction by optimizing supply chain

infrastructure thus, reducing the overall distribution cost from 12% to 7.5%.

Managed acquisition project of Pfizer-Wyeth, Pfizer-Vetnex and Pfizer-Alpharma.

Client Relationship Manager, Pfizer Limited

04/2010 – 11/2012

A core member in formation of Client Relationship

department.

Initiated Customer Satisfaction Survey process to assess clientʼs feedback and analyze areas of improvement. Created manuals and conducted trainings for all Clearing

& Forwarding Agent (CFA) to improvise customer service quality.

Ensured customer requirements are met by periodic

meetings to cultivate lasting healthy business.

EDUCATION

Post-Graduation Diploma in Business Management

(PGDM) in Supply Chain, Welingkar Institute of

Management Development & Research, Mumbai

2014

Bachelor of Arts, University of Mumbai

2012

Diploma in Administration Services,

P. V. Polytechnic, Mumbai

2010



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