Customer Service Data Entry
Resume:
Ann Espino
*** ****** ****** **. ***** Park, Tx. 78613
************@*****.***
CAREER SUMMARY:
Customer service expert with over 10+ years of experience. Goal oriented, driven professional seeking customer service position where I can utilize my communication, data entry, and call center skills to perform the tasks associated with the job and contribute to the overall productivity of my team.
PROFFESIONAL EXPERIENCE:
Fringe Benefit Group: Cedar Park TX.
Health Care Representative December 2021- Current
Answering telephonic and e-mail inquiries in a timely manner.
Answer phone inquiries regarding health care coverage's premiums, eligibility, rates, account status, claims, billing, address changes, benefit verification and supply requests
Ability to calm irritated, anxious, or grieving customer from calls to complain, it is my job to resolve that complaint in a manner that leaves them satisfied.
Ability to survey vast amounts of information very quickly without overlooking anything important.
Take 40-60 calls per day from customers and providers.
Amco/Remco Round Rock. TX.
Agent October 2018- December 2020
Effective communication, sales, and customer service skills.
Good computer skills, including familiar with internet research, database, spreadsheets, and word processing programs.
Familiar with state insurance laws
Developing and suggest new auto insurance policies to meet the changing and varying need of (prospective) clients
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
KFC Round Rock, TX.
Assistant Manager July 2010- October 2018
Consistently provided friendly guest service and heartfelt hospitality
Promptly and empathetically handed guest concerns and complaints
Demonstrate integrity and honesty while interacting with guest, team members and managers
Maintain standards of customer service during high volume, fast-paced, operations
Maintained clean and safe environment, including in the kitchen, bathrooms, dining area and building exterior
Skills:
Fluent English & Spanish
Internet navigation
Inventory
Customer Service
Training
Leadership
Management
Hiring
Problem Solving
Contact this candidate