Dispatch Operator Customer Service
Resume:
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America Meza
Emergency dispatch operator
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Contact
Greenville TX 75401
**********@******.***
Objective
Hard working and dependable multiskilled focused on going beyond to support my team and better serve customers. Trained in several different areas of food handling, trouble shooting and offering top-notch customer service abilities. Motivated to continue to learn and grown in different work environments as I am always looking to expand my work experience.
Education
Sachse high school
Sachse Tx
75048
Experience
From October 25, 2021 – current. remote
Inbound Emergency dispatch operator for ADT security.
Executed company policies, procedures, and safety standards to ensure the important life safety of our customers.
Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
Paying attention to detail while documenting alarm handling procedures within the alarm screens Completing alarm processing in accordance with departmental procedures.
Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
Receiving inbound calls related to alarm call back inquires.
Monitoring & responding to alarm signals sent by life-safety system and services and updating customer accounts
Providing technical support and troubleshooting devices across ADT systems.
Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
Dec 2020- October 2021
Chef for trinity forest golf club in Dallas, Tx.
Cooked food products following established instructions for the preparation of menu items
Ensured that food was stored at the proper temperature as required by food safety regulations
Prepared vegetables garnishes and other items ahead of time to reduce loads during rush periods
managed daily checklist consistently including cleaning and restocking requirements for efficient kitchen operations
cleaned and disinfected food preparation area workstations and equipment
Measured ingredients required for specific food items being prepared and maximized ways to control costs clean surface regularly to prevent spread of illness or cross contamination between raw and cooked products.
Trained in grilling frying sauteing baking and other cooking techniques to effectively prepare any dish
Checked equipment regularly for proper operations and notified management of problems
Nov 2017-sept 2020
Server for waffle house in Sachse, Tx.
Listen to customer complaints resolving most issues and escalating complex concerns to assistant manager for resolution
converse with customers about experiences needs and upcoming promotions to maximize brand loyalty
Assisted cashiers in balancing cash tilts at close of shift
Opened and operated cash register to relieve long lines on busy days adhered to all cash handling policies and procedures
talented money in cash drawers at the start of each shift and balanced drawer at the end of each shift
bagged and packaged customer orders and purchases restocked counters and guest stations regularly with condiments and napkins and other supplies assisted kitchen by retrieving supplies completing basic cleaning and helping with large orders
I found that each of these jobs prepared me for a future career in customer service.
Key Skills
Customer service skills
Cooking
Cleaning
Childcare
Food handling
Managing high stress situations
Prioritizing alarm response
Deescalating upset customers
Cooking
Cleaning
Childcare
Communication
At each of these jobs I managed at least fifty plus customer interactions per day giving detailed personalized friendly and polite services to ensure customer retention and satisfaction. I Answered customer complaints with quick solutions ensuring customer satisfaction
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