Service Representative Customer
Resume:
Jennifer Garcia
Perth Amboy, NJ *****
***********@*****.***
• Microsoft Office Suite skills: Excel, Word and PowerPoint
• Strong organizational and time management skills.
• Excellent interpersonal communication skills.
• Great customer service and conflict-resolution skills, and a commitment to professionalism.
• Excellent teamwork ability.
• Bi-lingual in English and Spanish.
• extremely fast learner
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Replenishment Analyst
Ferraro Foods - Piscataway, NJ
August 2019 to Present
• worked in DOT/safety department
• involved in making sure drivers in all centers NJ, MD, NC, had all documents up to date such as drivers license, medical cards, drug test, MVR, PSP and road test .
• responsible to look at drivers hours make sure they were not over the regulated DOT hours
• assisted in receiving department checked in all inbound trucks and rail cars, Analyzed all paperwork made sure correct product was being brought in and correct quantities, reported damages/shortages on product to buyers
• familiar with using retalix and NCR/Power dock
• assisted in mechanic department entering in all parts into the dossier system
• promoted to purchasing department February of 2021
• Maintained continuity of supply by replenishing inventory in all centers
• Tracked and resolved issues on scheduled shipments and delivery dates to ensure timely receipt of inventory
• Determined purchasing needs, created, manage and tracked Purchase Orders and the inventory levels
• Managed, tracked, resolved and escalate any issues for all stages of Purchase Orders such as scheduled, confirmed, unconfirmed/unscheduled, past due, post-delivery
• Assisted with new product set up and performance tracking.
• Worked along with sales team alerted of any inventory concerns such as over stocks or slow pulling items that can be of concern as well as to alert when product isn’t available and when it will be available Waitress
Dunellen BBQ - Dunellen, NJ
August 2016 to August 2019
• Greet customers upon entrance.
• Prepare dining tables by arranging condiments, kitchenware and decorations.
• Help patrons select dishes by answering questions about food and describing house specialties.
• Take orders to kitchen staff and notify them of any special requests or dietary needs.
• Deliver food to guests in a timely manner and attend to the needs of guests throughout the dining process.
• Issue bills, obtain and process cash, check and credit card transactions using the cash register. Customer Service Representative
Ely's Services, LLC - Bound Brook, NJ
April 2015 to August 2016
• Handle office interactions, this includes: filing documentation and answering phone inquiries from customers and suppliers.
• Keep track of merchandise inventory and work with supply vendors to ensure a well-stock of items.
• Handle cash, checks and credit card transactions.
• Perform basic math functions to collect payments and make change, managed cash register.
• Resolve customer complaints in a professional manner.
• Operate and maintain office machinery, including copier, fax machine, scanner and printers. Education
High school or equivalent
Middlesex County College - Edison, NJ
September 2015 to December 2015
Skills
• Customer Service
• fast learner
• Purchasing (3 years)
• Basic Math (10+ years)
• Math
• Pricing (3 years)
• Communication skills (6 years)
• Supply Chain
Languages
• Spanish - Fluent
Contact this candidate